Beer Hawk Reviews 

Horrendous company there is always an issue. Ordered a perfect draft pro goose island bundle. Never got the goose island. The machine itself is awful, keg volume indicator is so far out it shouldnt be a feature on the machine. And then the issues with the kegs/beer. 36 quid for a keg that is dead/flat/off and you literally cannot get speaking to anyone about it. If you have to write off entire kegs it has no reliability to provide for having friends over etc. And makes it prohibitively expensive to run if you cannot speak to anyone regarding the issue. Stay clear of beerhawk/perfect draft.

The saga continues
So yodel have now admitted they lost my parcel…well what they actually said was it’s been over 28 days so contact Beer Hawk…I’ve tried that, the only way to contact is a chat service on their website….it’s an actual robot with yes no responses that you receive immediately after you send your response.
I’m not convinced I’ll get a refund on my parcel which was over £100 and ordered on 17th Dec. No one wants to be held accountable, pushed from pillar to post and you can only get lies out of yodel, beer hawk are robots and I’m beyond stressed with this
I have no idea what has gone so wrong with beer hawk as customer service used to be really good but something has gone drastically wrong and all I can think is jobs have been cut and the company have thought they can be replaced with poor or no service and they couldn’t give a x*$! about customer as they have your money and the monopoly over the perfect draft machines and kegs
Anyone thinking of buying one of these machines do further research and weight up options as kegs can really only be purchased from beer hawk who have gone drastically downhill recently, the reviews speak for themselves AND that is not including the ones they deleted from social media as they don’t want you to see them!!!

Beer Hawk has a most user friendly website which makes finding what I want a breeze. The intuitive process of ordering kegs, then returning the empties is seamless. Delivery time is also excellent, the whole experience of dealing with Beer Hawk is so easy. Outstanding!

Ordered the Stella unfiltered bundle with Pro machine. Received the original PD machine instead. Now for the fun bit... They don't take phone calls, only comms is via raising a ticket or a chat bot which is useless. They take three days to respond to an email so this has dragged on since 4th Jan. Sent original unit and keg back. Requested refund, still waiting. Next step is to get the card issuer involved. This company is an absolute shower of the brown stuff, don't bother.

I ordered 3 kegs of beer expecting to be long best before date like 3+ months but it came only with less than 2 months. With my previous order I received the kegs with 5 months best before date. When I question this with Beerhawk customer service they told me that 6 weeks is a long date. I now have 3 kegs and I have to finish it within 6 weeks and I'm on holiday for 2 weeks. They told me that you can still use it after the expiry date but it will not taste the same as using by BBD. So in future if you order from Beerhawk check with them the expiry date.

They need to change their delivery company.
The beer hawk use Yodel to pick up & delivery their beer keg. Both the pick up or delivery are often late or a no show. The complaint process is difficult and don't resolve any problem and they just keep on their fail business model. Customer experience is like an afterthought or may be they just don't care

Ordered my Perfect Draft bundle on the Friday and it arrived on the Saturday (Which is brilliant considering it said 3-4 days!!). Ordered two lots by mistake and customer services have been really helpful and are sending someone from Yodel to pick up. The beer is great and the machine works perfectly. So far, so good :) no complains.

Great idea but beer works out just too expensive, cheaper in bottles

I like beer, and my perfectdraft has been a god-send throughout Covid but also for a nice, refreshing quiet pint!

I've probably ordered around 30 kegs, and only one has had an issue - which is pretty good in the grand scheme of things.

I raised the issue with the keg (basically kept pouring froth for the entire keg) and the team at Beerhawk responded to my enquiry really quickly, helped with some advice that didn't work but then asked me to send the keg back and have offered a full refund.

Ellie in the customer service team was really friendly, helpful and quick to respond to all emails. This has helped to massively reassure me about the service you get from the team, as well as the great beers!!

Will never use again!
Ordered a beer case for my BIL birthday. Arrived swiftly with a use by date prior to his birthday (2 weeks from order date) Contacted the company who said it's fine, the beer taste won't be as good. I didn't pay a reduced price so really wasnt happy with this response. Went back to them and they asked me to open the box and check the bb dates which I did. Three bottles past their bb dates within a couple of weeks of delivery. After a lot of tooing and froing they gave me a voucher to use on another order. Poor show!!! Won't be using them again.

Excellent service great choice of kegs I've had no problems with beer hawk customer service I've got 2 pd machines the pro and the older one I've had about 4 years with no problems kegs are delivered on time well in date empty kegs taken back to local newsagent or morrisons local or sometimes get yodel to collect from home no problems and nice and easy
Only time my delivery was delayed was when we had snow but my delivery arrived next day overall I would recommend beer hawk not the cheapest but very reliable.

Warning - Avoid at all Costs - -ordered 2 barrels 3rd Dec and Im still waiting 17th Jan - - they use a company called Yodel to deliver who are shocking - no customer service impossible to get an answer promised would be delivered in 48 hours -still waiting 10 days later - wasted hours trying to find my package -Beer Hawk not interested - not thier problem they have your money - AVOID - -- !!!!!!!

Dan you and your team are a bunch of muppets despite several promises you fail to deliver you are useless if it works great but if you have a problem AVOID they have no customer service .USE AT YOUR RISK !!! Oh and I’ve left my name so you’ve got my details so give me a call would like to chat Dan.

I've had my Perfect Draft machine for a few years with no problems receiving orders and returning Kegs successfully, in 2022 I spent over £650 with them.

Unfortunately recently things have gone haywire, I've 9 kegs which should have been collected on 16th December and despite numerous bookings and 'no shows' they still remain uncollected.

The biggest issue is their total lack of Customer Service!

Phone calls - Not possible as they no longer speak to customers!

Chat - A complete waste of time as it's a 'Bot'.

Ticket Function - Completely Useless.

This company now has the worst Customer Service I've ever experienced.

Horrendous service! Delivery still never turned up after almost 6 weeks now and the company do not respond to customer service emails and have no way of calling. They have no care at rectifying issues and just keep your money. I have also had them deny kegs being returned and keep my credit money for those too! Avoid them like the plague!

Disappointing after sales service, no phone number to speak to customer service. A faulty keg needed replacement but all you get is waffle by email and live chat. A relatively simple issue to resolve has not been actioned. The product is good the service is awful my advice is find someone else to deal with

Ordered on 16/12/22 and was gaurenteed a Christmas delivery...never arrived...today is 06/01/23...still no delivery. Sent 3 emails and got one response on the first (Hi How can we help ( obviously an automated response....Stay clear

Yet another issue over the companies chosen delivery partner, Yodel. Order well before Christmas deadline which was dispatched and ended up stuck at local delivery centre. Made contact and order cancelled and resent only for same thing to happen. Have had previous issues with them in a similar vain. Now looking to use our local shop who are an official provider

I have spent thousands of pounds with Beerhawk over the last fews years, mainly on kegs for the perfect draft and they used to be reasonably efficient and always sorted out any issues quickly. But now their customer service is comfortably THE worst of any company I have ever dealt with.
You cannot get hold of a human by phone or webchat so when things go wrong, which they often do, you are reliant on emails which they rarely answer. I am still waiting for a reply to my email from 23rd December about an order of over £100 that still has not been delivered. They acknowledged they had sent me the wrong item but I’m still waiting for any kind of resolution. Even a one star rating is generous.

AVOID!

Avoid at all costs!!
Shocking company, the fact they use Yodel as a courier says it all.

Placed an order worth over £300, which never arrived. Yodel telling me it's on it's way, it's out for delivery, it's this it's that....never received anything. When you contact Yodel they tell you to contact Beerhawk, when you contact Beerhawk they tell you to contact Yodel. Literally went round in circles with both of them. They said they would send a replacement out....guess what...never received that either. The fact that you cant even speak to a human being with any concerns is shocking, it's all robots, and all very scripted.

I would never recommend them to anyone. Please avoid this company at all costs. They are so so quick to take your money, but not so quick on delivering the goods (or not delivering at all in my case)