Beer Hawk Reviews 

Awful service, completely clueless. Returns and refunds are pathetic.

Don’t buy from this company. There is hardly any date on the kegs of beer, so they need consuming immediately. When you try to contact customer services they are awful and do not want to know. There attitude is “tough luck” Avoid. Shop elsewhere.

Out of date beer and poor customer service. Absolutely discussing the beer I ordered was a Christmas present and it was out of date. When I contacted customer service I was told to just use it even if their beer will be weaker and is out of date. Wow what a company. Forget using these again.

What went wrong this time? What went wrong again you mean. For two Christmas' on the trot they've screwed up the order. This time they delivered 6 bottles out of an order of about 25. Both times no Christmas gifts

Both times they ignored my specific questions, didn't do anything to research the problem themselves and didn't get back to me until it was too late to do anything about it.

I don't believe they'll do anything to change so I'm not going make a suggestion for them. If you're a potential customer, buy somewhere else.

Worst customer services of any company I have had the misfortune to deal with. They actually come across as a company on the verge of bankruptcy with a hand to mouth existence, short dates on a number of their kegs and their inability to maintain their stock levels or deal with customer complaints. My particular experience relates to a faulty keg that they quickly agreed to replace before changing their mind at the last minute and now wanted to credit my account to the value of the keg. 8 or 9 days later, I'm still waiting and nobody is answering emails anymore or responding to the ticket I raised with customer services. This is most definitely the behaviour of a company in financial difficulties and they are looking to exploit the market as much as they can, before they go pop. If you must deal with them, be very careful not to pay them until you receive your goods. You have been warned.

There products are good and I can’t fault this but everything else is not.

Customer service is shocking, no telephone number and the chat doesn’t work so you have to constantly email to get ignored and when you receive a response you only get half the help you where asking for or it takes 3 weeks to get resolved (which is now still going on).

Kegs never turn up and the return processes is painful to deal with, as the kegs get lost in transit and you don’t get credited unless you chase . The express credit was a great idea but as soon as kegs are lost this locked and then you have to wait over a month and including chasing to get credited or for this to be unlocked, this states 10 days which never happens. When you inform them of this it takes ages to get a response or they advise you that you have done it wrong.

Their website said to place orders by Sunday before Christmas to get orders in time, which still haven’t turned up more like order in October to get deliveries in December, maybe if you chase them otherwise it would be never.

Shocking really as the products are not cheap but seriously thinking now of other companies I can change over too as they couldn’t be any worse.

10 months ago you would have scored 5/5 as collection and deliveries where always on time and had no issues with credits and hardly ever contacted you with issues, so I don’t know what has happened since then but it feels like the customers get forgotten

Good product, none existent customer service. They rarely respond, and when they do they still don’t answer your question.

Orderd my kegs before deadline and I won’t get them till after Xmas, it took them over a month to actually arrange my empty kegs collected. (Unsure if that’s beer hawk or yodals fault).

Same as every other comment. Husband stil waiting & messing around with delivery,incorrect order missing kegs. Seriously rubbish service can’t see one good comment. Come on managers get this sorted

Poor customer service, orders not delivered on time for a surprise 21st birthday. Orders for Christmas have also disappeared. No response from emails or customer service. Will not be ordering again.

shocking service, never reply to emails, chats or anything
leave them well alone
paid for my order in november and still not received my order
raised a ticket for a complaint but nothing doing,

Tried contacting them to change a delivery address. Awful. Email not replied to, phone number directs you to email or online chat. I was twice in a queue for the chat for over 40 minutes and both times presented with an oops you're not connected message. I was going to get an account and buy the dispenser and some kegs. Not now though.

Customer services terrible . My last of several issues was when I was delivered 2 kegs of beer on 16/12/22 with a use by date of 31/01/23.Even most beer drinkers at least consider taking it easy in January . When I complained about the expiry date they stated it was not a short date. Yet I have a different keg of beer which is use by 23/07/22 .
I will being placing my orders elsewhere asap .

I purchased a PD machine as a gift for my husbands Christmas, and at the beginning of December I ordered a couple of kegs as I wanted to make sure I got them in time for Christmas due to the Royal Mail strikes.

Delivery was not a problem but one of my kegs is dated for BBE Jan 2023, making the date on this keg on receipt to be 7 weeks until it was past its best. Beer Hawk class any keg with 6 weeks or less on a BBE date to be short dated and reduce the price as appropriate (usually by approx £5). However, this was ordered in December and Beer Hawk could see from my account I had only bought the machine several weeks prior and could see I had been in contact with them with queries I had as this was for my husbands Christmas, therefore they were aware this was a gift for an inexperienced user. I felt the date on the keg was unacceptable given the fact that by the time the gift is opened it will literally have around 3/4 weeks until it’s BBD. The other keg I purchased has a BBE date of July 2023.

I contacted Beer Hawk immediately and advised them that I thought sending a keg with such a short date on it was unfair especially when communication I had already had with them showed them it was for a Christmas gift. I asked for a refund or an exchange to a better date very clearly and I did not ask for an alternative solution, I would have been happy to return the keg at my own expense in order to receive a replacement, however the response I received ignored what I asked for and instead advised me that the kegs are still consumable albeit not at their very best condition and credited £10 worth of beer hawk vouchers to my account.

Whilst I am grateful for the response and for the goodwill gesture, I did ask for a replacement or a refund, but by not allowing me this, they have forced my husband into having to use the short dated keg first, his experience of this keg might not be the best as it is so close to its BBD and the taste may be different to a longer dated keg.

I’m wary to purchase any more kegs from the website and instead I think I’ll source local stockists so that I can check dates myself.

I get that my concern might not be a big one but to me it is important as I want my husbands experience of PF to be a very positive one. Whilst I am grateful for the credit to my account, I would have appreciated a replacement with a better date instead of any credit to my account.

What a shambles of a company purchased the standard and the pro machine with the kegs, kegs turned up with know machines can’t talk to anyone, wish I see these reviews before ordering

Ordered two draught kegs on the 11th of December and still no sign (21st of December). Stuck in a yodel depot somewhere. Not impressed and they have lost my business.

Useless!! Placed my order for christmas, BEFORE the cut off date, they sent me someone else's order. Be aware, you cannot call them and actually speak to someone. Contacted them through the website, got a reply, making no attempt to actually get the correct order to my by christmas. Basically, I either keep what they sent, which i don't drink or even like! or tough, i will need to go without as they won't sent out the correct order until i return the wrong order that they sent!!! Absolutely terrible customer service and the fact that you can't even talk to someone is a joke!

To anyone thinking of ordering anything from this company.
A word of warning! DON'T!! Appalling. And YODEL who they use as courier's are rotten too. 2 weeks and still no delivery.

Placed order on 13th September and immediately asked to cancel the order as it was wrong. I then ordered the correct items. The cancellation never went through and I have spent over £650 on two orders (one that I didn't want and immediately canceled. It is now 7 days and I still can't get hold of anyone despite trying everyday. There is no phone number and TBH I just want my money back now. No customer service at all, no phone number to contact anyone. I wish I had read the reviews before using this company.

really poor customer service - you can't speak with them - ordered from them did not arrive, ive had to chase and chase and the responses are always very poor

Awful service - ordered and had said before delivery before xmas and then when email comes its after xmas
No use at all and dont try and get hold of anyone
Customer service is non existent