Beer Hawk Reviews 

Service is terrible, always blamed the courier but since it switched from yodel that part has got better. Stuck with them for a few years despite the many issues I had and poor, really poor customer service, but time to move on.

Kegs are too expensive now, bought a sub and it's much better value, and the product is better. The bubble has burst for Beerhawk since the pandemic finished, and they don't really look as if they care that much.

Maybe give the blade a try next year, sold the Phillips PD machine on gumtree so got some money to put towards that.

Terrible amateur outfit.

Purchased a refurbished machine which didn't work as it should. As per their instructions I purchased new kegs, they didn't work either. They agreed to collect machine and replace, it has now been nearly a month since spending close to £300 and not been responded to by Beerhawk in regards to this issue. I am losing patience as they state we will respond in less than 2 days, now nearly 7 since ticket raised, yodel in addition have not delivered the faulty item back to them either. Disgusted by the whole experience, requested refund and still not had a response! No telephone number to speak to someone. Im not sure I would recommend these people to anyone!

We Received wrong order, on 13/12, I tried talk with Customer Service and on the 15/12 Ellie she promise a call for sort it out and find the solution...

At today 19/12 I'm still waiting someone from this Company.

I have two kegs of no my beer and more the £ 70 away..

This Costumer Service is very poor.

I'm just like have the my money back and I will never buy anything else from then.

Never had an issue with Yodel or BH till Dec have spent hundreds over last 3 years with no issue, ordered on 1st Dec plenty of time as cut-off is supposedly 20th Dec, first order was lost second replacement order sent out still showing as being at Distribution for 6 days with no tracking update showing, was asked if i wanted it re sent ? Whats point iv'e waited 2 weeks now asked for a refund will be credited in 5 days so 3 weeks since original order will never use Beer Hawk again as long as they use Yodel as a delivery option.

ABSOLUTELY AWFUL!

Arranged collection of my unwanted gift. No show for first visit, collected on the second visit on 1st December.

NO REFUND ISSUED, WONT RESPOND TO MY EMAILS!

UNBELIEVABLY POOR!

Sold my perfect draft after less than a year due to problems with Beerhawk delivery and price increases. (See my other reviews)

I recently cleared out the garage and decided to return the kegs, my local collect plus shop refused to take the larger box with several kegs in but took two individually boxed kegs.

I then arranged for Yodel to come collect the five kegs the next day. The collection happened smoothly and my kegs were credited to my account.

However, the kegs returned via the collect plus shop took much longer to be credited. I had to raise a ticket and speak with BH customer services over the course of a few weeks before they were eventually credited.

I used the beer tokens from my kegs on a lovely pack of Belgian beers. These arrived early but were left in the middle of my garden in full view of the road all day in the rain. Rather than the open parcel store right next to the door!

It appears that the fundamental problems that caused me to sell my Perfect Draft machine still remain, that the beer that BH sells is fantastic but the courier service Yodel is extremely poor and unreliable.

No customer wants to have to raise a ticket every time they make an order or return a keg which is something I have had to do.

I'm sure there are reasons that BH continue to use Yodel but I think BH would see fewer negative reviews if they made the choice to use a different courier.

Long time customer , always previously happy with customer service , but last order has been a mess and after 3 weeks have taken refund on unshipped item .

Over the past year the service has gone down hill. 5 attempts to get a collection with their operator supposedly booking it and it never happened. 1 delivery late and damage next 2 didn’t turn up. If there was a market for it I’d sell my machine. For the moment back to tins, at least tescos can deliver

Order 1003052219
I urge people not to use this company at all costs! You will not receive your parcel on time and yodel will lose multiple kegs. Beer hawk will also send wrong items. At the moment I’m almost £200 down.

My husband ordered first and 3 attempts after being lost and having to hound them he got it. I then ordered for Xmas as my husband is very poorly and in care at the moment. Again my parcel was stuck at the yodel depot when it did arrive it was 3 kegs short. Trust pilot need to update the trust score so customer will not think how great they are!!

again please read these reviews before buying. Although there is issues with yodel there is more issues with beer hawk and they should have the company reviewing these !!!

Appalling customer service, we were sent the wrong item but you can’t contact anyone you just have to go through an automated chat bot. It certainly appears that once they have your money the after sale service is non existent. It would be nice to be able to actually talk to a human to discuss issues.. also this is not the first wrong order we have received

Avoid at all costs. Used to be great to deal with. Now they are the total opposite. Like buying from a back street market stall. Any issues with faulty product? Tough. Bordering on fraud.

ha ha ha ...about to complain and noticed how many "1 Star" are against this company and its Customer Service . ?? How does it manage to get the shown 5 Star rating ???
Anyway , similar complaint, no apparent Customer Service facility and don't bother writing to them as they never answer

All i wanted to confirm was, I now have local store supplying Beer Hawk kegs, and wanted to know if I could apply my "Beer Tokens" against the pruchase them there, as opposed to having to deal with main depot and delivery transportation ?
Sound simple ? ..forget it , multi email requests but never a simple returned clarification answer.
It product is OK, but £200+ to buy the Phillips machine now seems a real burden !

Beer return booked for 14th December. Confirmation email from courier saying it was picked up. It wasn’t!

No phone no to contact, phone no that takes ages googling says you have to web chat, web chat is awful - no way to get hold of someone. Shocking customer service. Since the MD changed earlier in the year service has flatlined.
As soon as a credible competitor pops up the business will go down the drain with this level of customer service!

Ordered items to be told twice reordered .three weeks later still waiting for my order .customer service appalling now . Will never use this company again . Did have a subscription but cancelling today

Was happy with the service, now the local collection points are telling me “ oh the drivers don’t like collecting those beer boxes” they say I have to arrange another way to return, now it’s not so cheap as I can’t return empties. Thinking of selling the machine.

3 letters sent re complaint Error 5 This it seems a temp error . The machine is called perfect draft Pro the name Perfect draft is a Philips.machine but the pro is manufactured by a different company because their poor customer service and can’t get any sense out of company I would NOT Recommend purchasing the PerfectDraftPro as you have a useless machine as no support is available

Placed an order for 3 kegs for Christmas. Tracked order and yodel said it had been delivered. We did not receive the order. Contacted yodel who carried out an investigation and confirmed the order was lost and they did not know where. Drivers device did not record delivery and driver could not explain where the order was. Contact beer hawk, what a waste of time, endless email, Web chat etc. Keep saying they will contact me by email, guess what, no contact. Awful customer service. Beer hawk you took the order, the payment but we have no goods. Terrible service from yodel and beer hawk!

How can they still advertise delivery’s for Christmas, 3 weeks I waited for 2 lost orders, in the end I was refunded because the offer items I ordered were out of stock, absolutely fuming, will never order from them again

Beer kegs were due to be picked up Monday 5th December didn't turn up. I've contacted customer service 6 times maybe more, can't get any answers from them and they don't have a contact number. Really unhappy with the customer service I've recieved. Wanted kegs for Christmas but looks unlikely as I've got £35 of credits pending due to a failed collection!

They keep increasing their prices yet they don't invest in customer service. What am I paying for? Its cheaper to go out for a pint these days.