Excellent customer care. They could not have been more helpful. Delivered in 2 days despite my bank giving the wrong address Jo was especially helpful, one of the best companies that I've ever u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t usually leave reviews, but this team earned it. I had a minor issue with my fan, and they sent out a replacement with zero fuss—no hoops, no delays, just professional and kind support. It’s ra... See more
Company replied
I had an excellent experience with the customer service team. After purchasing an item that unfortunately developed a fault, I contacted them to request a replacement part. Although the part was out... See more
Company replied
After nearly a years trouble free usage my Belaco heater ceased to work. I fully expected to have trouble with the company after so long a period of use, but the Customer Service I experienced was t... See more
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Company details
Written by the company
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Contact info
United Kingdom
- info@belaco.co.uk
- www.belaco.co.uk
4.2
Great
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Customer service is Non existent - don’t bother !
An absolute joke of a company
A part within my Belaco juicer broke and I messaged the company to request a new part . It took weeks for a response that was unhelpful and after sending a response have waited weeks to receive yet another unhelpful response . This was only after I chased them again .
The customer service is non existent and I would never ever purchase a Belaco product again
March 12, 2023
Unprompted review
Horrendous halogen heaters
I bought a halogen heater which broke within the first month of use. I ordered replacement bulbs however when trying to remove bulb it broke and glass shattered as the bulb was not as easy to remove as shown in Youtube videos. A relative asked me to order one for them which I tried to dissuade them from but they went ahead and their halogen heater also broke. It has been less than 2 weeks since they got theirs so I definitely do not recommend their halogen heaters.
January 19, 2023
Unprompted review
Great experience
Quick delivery, great prices, everything as advertised. I was very skeptic Al after I read reviews on here but all arrived the following day delivered by DPD. Happy customer
December 14, 2022
Unprompted review
Reply from Belaco
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our service. It's great to know your order arrived promptly and met your expectations. If you need anything else, we're here to help. Thanks for choosing us, and we look forward to serving you again!
do not buy from these i bought a wall…
do not buy from these i bought a wall fan which eventually turned up to find it was missing the wall bracket which is very important for a wall fan, when i originally placed the order i got an email from them to give me tracking details which said the item would be here the following day which i was impressed with then to find out it never arrived i tried to phone them and no one answers the phone so i then had to go trough AMAZON to get this sorted i eventually got the fan today fri 22/07/2022 to find out it was cheep plastic and also missing a crucial part THE WALL BRACKET i have tried once again to phone the to no avail so i have now asked AMAZON to return this to them where i want a FULL refund, if they had any customer service i might feel different if i could give them minus stars i would what ever you do,please do your research on this company i wish i had
July 22, 2022
Unprompted review
Find a different place to shop
No communications
I bought an electric heater from their webpage
The company withdraw my money straight away, but I never received an order confirmation ( or my heater) and the company does not reply on emails.
When the heater did arrive I had already purchased and received a heater somewhere else, and now have no possibility to return it as they still do not snowier emails.
January 25, 2022
Unprompted review
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