Belk Reviews 448

My husband ordered a very nice bracelet for me for Christmas. Each time I wore it the clasp came apart. I called to have it reported and would like to return this bracelet. I stated all emails should now go through this email address. Did not receive label to return due to sent to wrong email. Finally sent the bracelet but the refund did not include the warranty. Several calls and emails had to be made to just do a simple return. Only good thing was the customer service individuals were very nice. Will not buy again from this company.

Items being advertised as being sold in a set is being represented on their website. I ordered a set of statues received only one. Had to contact support who said they shipped out a new order for the set and was advised to keep the one received or dispose of it. The new shipment still had only ONE statue. Stop false advertising on your website to generate orders.

The app for Belk is hands down the worst shopping app I have ever encountered, it almost NEVER WORKS for me. I have deleted the app, bought a new phone, upgraded my data plan to the highest echelon, put in multiple tickets with Belk customer service- no resolution!! I am unable to buy anything online OR use the coupons I receive. Being a long time card holder with an “elite” status means nothing & they are losing thousands of dollars from me annually.

Got charged $16.00 dollars for one towel when pictured showed 3 different towels! Be careful ordering! Got jipped!

Ordered 3 items online. Experienced issues with not receiving in mail. Contacted 4 different customer service reps over a 3 week period. Each representative stated to wait 2 more days. Frustrated beyond belief, after waiting a month, a representative named Kazarae provided quality customer service!! She went above what was expected and made it right!!
Thank you so much Kazarae for providing exceptional customer service. Belk is fortunate to have you as an employee. I will continue to shop at Belk's because of this experience. lisa h.

Belk has a 30 day return policy for a full refund with a receipt. If it has been over 30 days and you have the receipt they will not take and item back for store credit. My Mom had a pair of pants over the time limit all tags and they have the same item on the rack for the same price as we paid. They said even with the receipt they would take it back , but would only give her $5.00 not the price paid of 29.50 even though we had proof of purchase. This should be illegal signed irritated and lost customer.

I wish 0 stars was an option. I ordered an item in a store and noticed the shipping was addressed to another customer/address. I immediately let the associate know so it could be fixed. She had to call the floor manager which took 20 minutes before the mgr showed up only to tell her to call "customer service." That was a nightmare. They were rude from the start and could not resolve the issue. I had to call repeatedly for the next 3 days. On the last call, customer service connected me with the original store manager and then hung up on both of us. The store manager was shocked and apologized to me profusely and took it upon himself to help me resolve the issue. This should have been a simple and easy fix but customer service was useless. Also, my orders are randomly cancelled with no warning. I have shopped Belk my whole life but they have lost me as a customer. Too many other places to shop with great customer service. Shopping at Belk is self inflicted torment including not only their incredibly inept rude customer service agents but also their outdated POS software and horribly designed website.

Today I visited the Belk store in Mooresville with the usual kind of workers not acknowledging my presence for assistance.

I had a worker, the first time in over a year to ask can I help You with anything. The worker actually Startled me. Nikeila, (not sure) must have been new in the store. Mooresville is the worst Belks to shop in for some reason or another. They only cater to people they choose.

These workers are awful and they should take a customer service course how to treat all customers the same.

Sent us an inoperative Brookstone vacuum. Customer service was a complete run-around of them trying their best to avoid solving the issue. Threw item away. This is definitely a scam website and company.

I bought a bridal SET and when it arrived only the engagement ring was included. The ring was just thrown in the velvet lined box. I called customer service to see what they needed from me to rectify my issue. A week goes by and no email, so I call back to check the status and it was rejected because the rep who created the case put the wrong customer number in. They told me it would be 3 - 5 business days before they would get to my case. I asked for my case to be expedited because I had already waited a week with no response. I called back again and the customer number was put in wrong AGAIN. They told me it was expedited and they would get to it as soon as possible. I asked what "as soon as possible" was and they replied 3 - 5 business days. I am returning the ring to the store, canceling my account

Bristol TN store has plenty of associates to help you find whatever you need. Always upbeat and seem happy to be there.

If I could rate this company lower than a one star I would. I ordered a sweater on sale for $31.65. The sweater arrived very very late, after Christmas, and it looked like it had been worn, the material had been worn and the satin hang straps inside at the shoulders inside to hang it had been cut off. I only received 9.75 credit back for it and called 4-5 times being told they would rectify it and give me the other $21.90 credit which I never received and the supervisor Hawa hung up on me. DO NOT BUY ANYTHING FROM THIS BELK COMPANY!!

Boots were not wide enough and the purse was a little too small. I do not like it that you have to pay for the return of your items. All other places I have dealt with does not charge a return fee.

Ordered a set of 2 Bath rugs; only half of the set was shipped on initial order.
Sent email customer request form, so did not actually chat with an agent. From the information I provided, the agent promptly sent a replacement set. It took a long time over a week) to receive due to weather delays, however this is no one's fault. Fedex actually delivered on Sunday1
THANKS for rectifying the mistake without any hassle!

Purchased a pair of boots and received them in 3 days and couldn't be happier with them. This is my 2nd purchase from Belk and highly recommend them

If I could give them a zero, I would.

Have tried to return my gift (which arrived with the security tag still on). My daughter (the gift-giver had to get involved), they could not do a simple return for the same item in a small size, without a security tag.

We're still jumping through hoops for a $39 sweater.

I ordered two pair of shorts and paid shipping. Both pair were incorrect and could not be used. Totally Belk's fault for shipping the wrong merchandise. I drove 45 minutes to take them back at the store, no problem getting my refund but they WOULD NOT refund the shipping even though they admitted they shipped incorrect merchandise. They told me to call customer service but they also would not refund the shipping. Never again will I shop there and I am telling all of my friends and writing reviews on all the sites. This is theft.

Ordered two pair men's jeans. Appeared to be slim fit in description, received relaxed fit. Returned per Belk's firm requirements. Described slim vs relaxed issue; no go. Charged shipping fees both for delivery and return. A quick $22.00 gone with no addressing of the slim vs relaxed fit. Pretty disappointing. Should not have strayed for Amazon. Amazon advocates for their customers. 77% 1 star rating on TrustPilot, wow!

Pathetic service I have ever had

I will never shop at Belk again for the rest of my life! I never received my items, I never received my email and my money was deducted from my account.
I want my money back and they will not return my email.
I want my $224 back from this scam site.