Belvedere Clinic Reviews 

Please do you research with online reviews and QCQ Reports before paying any kind of deposit or making a decision to use this clinic. Check Google reviews, check Trust Pilot, the reviews speak volumes.

I got my breast enlargement on offer and paid an extra £500 for Ergo's. I waited 8 months for my operation, I paid in October. The op was cancelled 3x within this time. Not only was the cancellations not communicated to myself, when I rang to find out what was happening I kept getting thobbed off with different reasons. 1was acceptable.
(April)- 1st Op cancelled-Covid. ( This cancellation was only communicated when I rang them)
(May)- 2nd Op cancelled- My surgeon and their Customer Liason Officer had walked out and taken the client data base with them and I was the only client to get lost and I had to start the whole process all over again (this was only communicated when I rang them)
(April)- 3rd Op cancelled - No reason given, theatre wasn't operating and no idea as to when the operation would take place, was told to be patient. (after investigating I found out that CQC had closed the theatre down because it was NOT safe)
I rang daily, crying and begging to just know more. I was thobbed off daily, spoken to like crap and treated really bad. Eventually after bugging them daily, a manager called me back and apologised for how badly I was treated. He said they are working with Harley Street and I would be contacted soon via Harley. He also said I would get £1000 worth of treatment as an apology.
I rang Harley and Harley confirmed that the Belvedere were using them to do their procedures. I explained that I had waited 8 months and how badly I was treated and they rushed me through.
The Belvedere had £4500 of my money for 8 months, took it within the blink of an eye but couldn't give me any kind of idea on when my op would be thank god for Harley Street, I reckon I would still be waiting now.
The after care is equally as poor as everything else. I have had NOTHING from the Belvedere, I have had no follow up from them, no 6 week check up- nothing. I found a lump in my breast and I rang them in floods of tears, told them I was due my check up 3 weeks ago and now I have a lump. I was told that they don't no when they could see me. I ended up ringing Harley Street and having to go there. My surgeon was shocked at how poorly I had been treated by them and thinks its awful that now they are refusing to give me my £500 back for a product that I did not end up having.

I paid £500 extra for Ergo implants, I then was advised by the surgeon to get round. The Belvedere are now refusing to give me the £500 back as they had to send me to Harley. That was their choice and not mine, I lost money on having to pay for fuel, emissions, zone charge and parking- as I live 3hrs away from Harley.

If they think I will leave a review and go quietly, they are very wrong!!

In response to their bull **** comment: LIARS!!! Full on lairs!! I never once agreed to pay £500 to have the op done straight away, how dare you lie and that’s proves how much you have to hide. I have evidence of paying £500 extra for a product that I did not have. What evidence do they have of me agreeing to give up my £500 for the op to be done straight away?? None, because it’s bull ****…..

My experience with this company is very real, I have no lied in anyway shape or form.

How would you know I had an amazing outcome with Harley?? You haven’t asked. My check up at Harley was because you guys couldn’t even phone to see how I was, never mind see me for a follow up.

Do not call me a liar, when you guys clearly are the lairs. People like you make me sick…..

In response to your comment ‘Maybe she should call the mayor’… Is that you trying to be funny?? How immature of you.

You whole bull **** response speaks volumes about your company.

I have 320k followers on tiktok that are going to hear about my experience and my opinion on why everyone should avoid this joke of a company.

Many people have said they love my boobs where did I go and how much, I have pointed them in the direction of Harley and told them how awful the Belevedere is. Happy to say they have gone for Harley and stayed clear of you!

As for taking my warranty aware from me, again speaks volumes about you as a company and just goes to show that you really don’t care about your clients. Well done, made yourself look great there haven’t you.

I’m a very happy lady! I had my surgery in 2019. I had numerous free consultations because it was my first op and I was anxious. They were professional, caring and organised!
My surgeon Dr Shadi did a wonderful job! So natural looking. 5star job, I would definitely go back!

After my op being cancelled twice I finally had it done on the 20th September and cannot fault the clinic and my after care. It was a long wait and was very frustrating not hearing back and a lot of miss communication, but the day of my op and up to now im very impressed with my treatment and my results. Everyone from the clinic was amazing and from my own experience I would say was 10/10. Thank you all the belvedere staff and I would say to anyone thinking of going there go and see for yourself and make your own mind up.

I went to the Belvedere clinic in may. I saw a lovely surgeon dr Prakash. Made me feel very comfortable & explained everything very clearly. My 1st op was cancelled for July, but communication was good. It was rebooked quickly for a month after original date, I had my breast enlargement done at the Harley clinic. I was very impressed with everything. My after care has been great to. I am really pleased with the result of them so far… very natural.
Fully recommend this surgeon, kind & caring, & an excellent surgeon.

Would rate lower if I could! I don’t see how they can remain open. Absolutely terrible after care! They did my operation in December 2020 and had no follow up with the consultant until September 2021! After continuous chasing them up they expected me to travel up to London somewhere to have a follow up appointment 8 months after surgery as they couldn’t get the consultant in to the clinic as he is an NHS surgeon
I had infection in my incision site 2 weeks after the operation and was told no one could see me due to it being the Christmas period they told me to put cream on it! I had to go to A&E and was given antibiotics as it was a bad infection.
They like to get you in quick do the surgery and then wash their hands of you. I made a formal complaint to them in July and only got my reply to that today!!! After me contacting them multiple times the place is a shambles and I have heard every single excuse you can imagine from the legal bills they have of £140,000 because of people poaching their customers…. People stealing their drugs…. Can’t see me due to coronavirus but continued to have people in for operations! They told me their bad reviews are fake but I know 1st hand how the Belvedere clinic treat people! This place is a joke!!!! I hope that anyone reading this review chooses to use a different clinic as I wish I had!!!
Their ONLY asset is a nurse they employ who is really lovely!!! Thought I’d end it on a good note!
MY COMPLAINT IS VERY TRUE!!!!! AND BELVEDERE CLINIC KNOW IT! THE AFTER CARE IS ABSOLUTELY RIDICULOUS I HAVE NO FINANCIAL GAIN AND I JUST WANT PEOPLE TO KNOW HOW TERRIBLE THIS PLACE IS MY COMPLAINT WAS NEVER ABOUT THE SURGERY BUT ABOUT THE FACT THAT I WAS LEFT TO GET ON WITH IT WITH NO AFTER CARE THE NUMEROUS PHONE CALLS THEY ARE REFERRING TO ARE THE CALLS I MADE TRYING TO GET SEEN!!! THIS PLACE IS AN ABSOLUTE SHAMBLES THEY ARE NOT EVEN PROFESSIONAL IN THEIR REPLIES! NO MY SURNAME IS NOT HOPKINS THAT IS A PREVIOUS SURNAME! BUT WHY ON EARTH SHOULD THIS MATTER?!!! THE CLINIC IS TRYING TO BUILD ITSELF BACK UP BY ITS OWN ADMISSION AND THEY ARE DOING A VERY POOR JOB OF IT!!! YOU ONLY HAVE TO LOOK AT ALL THE OTHER REVIEWS ON ALL THE OTHER WEBSITES TO SEE THAT IM NOT THE ONLY ONE WHOS EXPERIENCE HAS BEEN AWFUL!
PEOPLE CAN SEE FOR THEM SELVES BUT IF I HAD LISTENED TO REVIEWS I WOULDNT OF TAKEN THE RISK
SHOULD YOU HAVE TO GO TO A@E FOR AN INFECTION? BECAUSE THEY CANT SEE YOU?
SHOULD YOU WAIT 9 MONTHS FOR A CONSULTATION APPOINTMENT AFTER SURGERY?!!!
IS THAT CLASSED AS GOOD AFTERCARE?!!!
IF I WAS HAPPY WITH MY AFTERCARE WHY ON EARTH WOULD I SPEND SO MUCH OF MY TIME TRYING TO GET OTHERS KNOW HOW I WAS TREATED…. THEYRE WORRIED BECAUSE I SAID I HAVE A SOLICITOR WHO HAS SAID I HAVE A MEDICAL NEGLIGENCE CASE! THAT AGAIN IS A TRUE FACT!
IM HONESTLY DONE WITH EVEN COMMUNICATING WITH THIS PLACE THEY ARE FULL OF ABSOLUTE RUBBISH AND REALLY HOPE THE PEOPLE SERIOUSLY LISTEN TO REAL GENUINE REVIEWS. I DIDNT AND THATS WHY I ENDED UP HAVING THE BAD EXPERIENCE I HAD. OH AND IT TOOK OVER 2 MONTHS FOR THEM TO EVEN REPLY TO A FORMAL COMPLAINT! VERY PROFESSIONAL!!!

Don’t use this Company they are Full of excuses and trying to blame everything on covd and they do not tack into account any of the peoples concerns and bad experiences they have had I would definitely not recommend anyone going here

I booked my breast augmentation in December 2019 ‘on offer’ and decided to go with a private clinic thinking the service and care would be better I had to wait until may for my operation I was really hesitant about paying all the money upfront but I went ahead, it was delayed due to lockdown and my operation was booked in for July 2020. Everything went ok until I had to come back and see the surgeon for my check up, twice I got to the clinic (which is an hours drive) to be told that the surgeon was unavailable and someone should have called me (which they didn’t), and three further appointments have booked and been cancelled again bearing in mind one gets cancelled you wait another month for the next appointment and then that will get cancelled which is why my surgery is over a year ago.

I went to the clinic to see the assistant surgeon who agreed that I need a revised surgery as I am not happy with my results and the surgeon would call me and I have not heard a thing that was 3 weeks ago. There is no communication unless I call them, I’ve sent numerous emails and never had one single response, they have no intention of dealing with my situation. After reading everyone else’s complaints my only hope is to contact a solicitor.

I’ve had a terrible experience and refuse to be quiet until I get it resolved!
They have recently made a statement how they apologise for the mistakes that have been made and are willing to help anyone with any troubles
Well clearly not true as I commented and my comments have been deleted and now they have blocked me on social media
I’m one year post op and my formal complaint has still been ignored and not been helped at all.
Bit one email or phone call offering to help me there is so much dodgy stuff this clinic are up to constantly changing clinic owners directors managers DO NOT TRUST THIS CLINIC!!!!!!

Well I am still waiting for answers to questions that I put to the clinic weeks ago.
The procedure that I wanted is to have moles removed. No overstay night in hospital. The consultant said 15 mins and he would probably do it in his consulting room. Why then do I need a MRSA swab done ??? Another 85 pound in the clinics pocket. Money for old rope.
I have been waiting months for this so called clinic to sort itself out.
I am soooo pleased that all I have lost is 50 pound.
I have now had my procedure done at Harley street who I would highly recommend and will be putting a five star review on their website.
Booked the appointment and within two weeks have had the work done and was cheaper and no MRSA swab and done on same day of consultation.
Am so pleased with the end result.
I cannot stress enough to anybody that is considering having any work done at the Belvedere to not part with any money and to seek the procedure elsewhere.
Cosmedics were incredible.
True professionals.
The Belvedere true amateurs.

Just got home from Harley street after having my breast surgery.. Mr Prakash and all the team were absolutely fabulous. Explained every single detail so I felt very confident and safe. Got myself a new set of boobies for a fab price too, I got them through one of their discounted periods in May 2020. Obviously covid put a spanner in the works and operation has been cancelled several times but we eventually got there.. Can't wait to see the final results in a few weeks. ** Harley Street Tomato soup is bloody delicious too **

A completely shhit show. Everything was good until they received my over 3000£. Long waiting for emails, appointments cancelled, surgeon has changed and they told me about after months, they never call back when they say they will do it.
Over 14 months waiting for my surgery to be done and I'm still waiting.

Don't lose your money and time with them!

Had my surgery done end of February and about a month later I had to have one implant removed due to infection (at another hospital with a different surgeon as the belvedere clinic was closed on the bank holiday) Was told I would need to wait 3 months before having a replacement and still do not have a date for my surgery even after numerous calls/emails. As you can Imagine I am now getting very impatient which is resulting to me leaving this review. This whole experience has affected my mental health and confidence massively!
I am constantly calling/chasing/leaving messages with no response! This did not happen when I originally made the payment for my surgery, but since I feel like I am constantly being palmed off being told I will be given a date for replacement next week, then the following week, however over 3 months has gone by and I am still no closer to having this issue resolved! I don't seem to be getting anywhere with the Belvedere clinic. I left a message yesterday with no call back, called again today to be told they are shut for 10 days. I also sent a complaint in April following the terrible service I have received and was advised I would have a response within 30 days and it's now been over 90 days!
I wish I had done my research and knew about the CQC report as I would never have gone to this clinic. I hope someone from the clinic sees this review and gives me some answers!

Does anyone have any advice on getting a refund??? I paid for my surgery 15 months ago!!! No surgery has taken place, 3 different surgeons offered to me, all of which have left the clinic. Countless appointments and surgery dates cancelled over the past 15 months. No one even bothers to contact me regarding a new surgeon or new surgery dates. The level of customer care
Is nothing short of a absolute disgrace. From the moment I walked into that clinic, the staff were outrageously rude, all they cared about was getting me to sign documents to hold onto my money. These people pride themselves on “building confidence and providing excellence”. But this whole process has been nothing short of a sheet show and caused me a great deal of anxiety. How on earth they passed any care quality inspections to begin with is beyond me. I have sent a few emails complaining all of which take 30 days for a response!! They claim that I am bound to a contract I signed with a surgeon who is no longer operating there. Still fighting for my money back - no choice now but to get lawyers involved…

Girls, save yourself the hassle and money and don’t get any surgery here. Once they have your money they don’t care about you or your surgery. 15 MONTHS later, no surgery or no refund… no contract has been upheld. REFUND ME MONEY BACK!!!

can't give 5 star as I won't lie it was very sacry moments when money taken no communication plus bad reviews..but finaly operation done sugen is 5*.. Belvedere need to improve some bits but I need to say thanks for final outcome !

The level of customer care has been substandard from the clinic - from the offset I have not received paperwork on time, my surgery was cancelled twice, I've been lied to, left waiting hours for an appointment, dates of appointments have been wrong, and no response to serious queries around the surgery. I've created a timeline to illustrate how awful it has been - please do not even consider the Belvedere Clinic as an option for your surgery..

Original BA - 16th December 2020
- First consultation appointment and BA booked with Dr Costantino Davide for 16th December. I paid the full sum upfront (£4,700).
- Pre-op assessment and final consultation with Davide, he questioned the date I was having surgery, looked panicked when I mentioned 16th December and said "oh this is my last day working I thought I'd booked it off for a minute there".
- After my consultation I had queries around the size of the implants to which I received no response.
- I still had not received any communication regarding my admission time 5 days pre-surgery so I called the clinic, the receptionist informed me that the admin was delayed as the clinic was absolutely full of operations and I should receive my admission time later that afternoon.
- I received an email advising that my surgery has been cancelled and there is no possibility of confirming a new date at this time. Giving that my surgery was originally in 4 days time, I would have thought that I would have been contacted by phone, rather than a generic email that consists of one blunt paragraph with no real information as to what to do next.
- I called and was told that my patient coordinator (she has reported my review for using her name so I will refer to her as PC throughout my review) could not speak to anyone as she was busy in surgery today dealing with patients who are having their operations.

2nd BA - 25th January 2021
- I received an email from the Belvedere to confirm my operation had been rescheduled for 25th January.
- Following the announcement of a National Lockdown, I called the clinic to inquire regarding my rescheduled date, and was told that the clinic was awaiting further instruction regarding elective operations and I would hear by 5th January with an outcome. I had no contact at all for over a week.
- I received another generic email informing me my surgery would be cancelled, with no update as to when it would be rescheduled.
- After no update, I emailed PC, who advised it would now be the following week that I would receive confirmation.
- Another week with no update, I emailed PC again requesting confirmation on the proposed surgery date - 2 weeks away.

Actual BA - 16th February 2021
- BA took place.
- I was informed via Social Media (Dr Davide's instagram account) that he is no longer working at the Belvedere. As you can imagine, this is quite concerning as I had a 6 week post op check up with the surgeon as part of my contract, and I expected this to be with the surgeon who performed the breast augmentation.
- I then outlined my concerns in an email to Paul Phillips who called to tell me that Dr Davide and PC had both left to start their own business together and had stolen the information from the Belvedere, and that my email would be responded to separately the next day, which did not happen.
- My contractual check up appointments have not been met and I have huge concerns.

As you can imagine, I am incredibly alarmed that everyone I dealt with regarding my surgery has now left the clinic, and I am concerned and distressed to think that my aftercare will suffer as a result of this.

When trying to call to resolve this issue, I believe I have been "fobbed off" for lack of a better term, as there were seemingly no patient coordinators working or anyone who I could speak to in order to raise my concerns and resolve these issues, and I have been told on numerous occasions that I would need to raise a complaint rather than being able to talk to someone to address this.

As per the timeline above, I have had nothing but problems with communication (lack of) from the Clinic from day one as you can see from above, as my operation was cancelled twice, and I have not been treated with a satisfactory level of care from the Belvedere throughout my experience. I have spent a lot of money on the surgery, and it was not a decision made lightly, and the issues I have faced have made the process extremely stressful and have caused a great deal of anxiety over a serious procedure.

I submitted a formal complaint to the clinic (their policy states they will respond in 30 days), this was on 31st March 2021. I have still not had a full response and the matter remains unclosed.

I have since been contacted my Dr Davide following this review and he does not believe it to be true. I’m caught in the middle of a mess now to add to this.

Could someone please add me on facebook so I can discuss my issues with some of the other girls that are in the same position as me? Holly Thompson - picture is of me in a yellow dress. My surgery was supposed to be on the 20th May, I called on the 18th as I hadn't received my admission times as was told they cant do my operation on the date agreed. Please bare in mind I CALLED THEM! God only knows when i was going to find out that my surgery had been cancelled as this was less than 48 hours before. If you cancel 14-28 days before your surgery its a £1000 fee.... so what compensation do i get for being cancelled less than 48 hours before!!!!!!!! They are saying I likely wont get a refund as 'i would be cancelling on them as we are offering you other dates' its been two weeks and i havent had any dates offered to me! Surely what they are doing is illegal and they have breached contract?! Going to get in touch with legal teams I think. They are just clueless and full of false promises and hope. Anyone who is in a similar situation please feel free to add me on facebook to discuss as this is causing me sleepless nights and an awful amount of anxiety.

Is there anyone on here that I can contact regarding someone getting back to me for a refund. Shocking company

What an absolute S**T show from start to finish. Had my surgery on 19th April but getting to that point was a nightmare!

Originally had my zoom consultation with Dr Davide was happy with that paid my £1000 deposit and booked face to face. Was so excited told my friends and was then told by my FRIEND NOT THE CLINIC that Dr davide no longer worked there! Spoke to clinic (didn’t get an apology) they then recommended Dr Prakash. Booked a face to face with him and was happy with how it went so was happy to go ahead with surgery originally booked for 12th April. 3 days before surgery I received an email saying the operation had been cancelled (now knowing they had been shut down at the time) again no apology no phone call explaining all they said was it had been moved to another hospital a week later. The service is disgusting! How they can just assume you would be fine with being operated out of another hospital on another date with no explanation or details, I have 2 small children and work full time it takes a lot of planning to be free for a week and without forgetting the childcare costs wasted.

Like a lot of the recent reviews this was the most stressful experience and I’m so glad it’s now done and I never have to deal with them again.

Got more chance of getting a reply on here than you are getting them to respond to calls and emails. DREADFUL! Save your money and run.

Firstly I’ll start with saying my reasoning for my 5* review is because my surgery did go ahead on 14/05/2021 with Dr Prakash. This reflects his work, compassion, professionalism and all the staff at Harley Health Village where I actually had my surgery. I would like to mention that both Georgia & Teresa at The Belvedere have been the most helpful when I’ve needed to call, email and chase responses continuously. I too had my surgery cancelled on numerous occasions changed surgeons twice and also at super short notice however some of this was whilst a different patient coordinator worked there who royally messed my date up by not booking it in.
I am so relieved I have had my surgery with Mr Prakash as I too was very concerned it was not going ahead again.
I’m not sure why there were so many mess ups, cancellation and rescheduled surgery dates but I can confirm I’ve had mine they girls called me a few times that week and reassured me also.

Found out they have been further suspended. Doesn't look like this company is going to be opening ever again. I have contacted CQC to tell them about the illegal subcontracting they are doing. It's completely upsetting that no one will be getting a refund! I have written to trading standards who acknowledge they are helping other women claim back some of their cost. I have also emailed the GMC to alert them that doctors are carrying out procedures whilst the company has no licence. I think that is as much as i can do! It's very sad it had to come to all of this just because the company got greedy for people's money