Ben & Jerry's Reviews 

2,249
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 24 reviews, most reviewers were unhappy with their experience overall. Many customers expressed disappointment with the product, noting a decline in quality and changes to recipes that negatively impacted taste and texture. Reviewers found the ice cream overpriced, often describing it as having cheap quality, artificial flavors, or issues like hard pieces and a lack of expected flavor. However, some customers also mentioned dissatisfaction with the company's involvement in political matters, suggesting they should focus solely on ice cream production. Conversely, a small portion of people found the ice cream delicious, creamy, and flavorful, praising specific varieties for their taste and texture.

What people talk about most

Product

People report negative experiences with product, citing issues with artificial and overly sweet flavors, as... See more

Quality

Users describe negative interactions with quality, with many reviewers expressing disappointment regarding... See more

Price

Customers consistently express dissatisfaction with the price, often finding the product overpriced,... See more

Value for money

Customers had negative experiences with value for money, with many feeling that the price was too high for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Overpriced and cheap quality ice cream...now they are plastering on social media to email your MP's regarding illegal immigrants in hotels? Won't be buying ever again Stick to making awful ice cream... See more

Rated 1 out of 5 stars

Ben and Jerrys used to be my favourite ice cream brand, however I have been so dissapointed recently, the worst was the last pint I bought, Chocolate Brownie, was awful, it was not that the brownies i... See more

Rated 1 out of 5 stars

I used to LOVE Ben & Jerry's vegan ice cream, which used to be made with almond milk and other more natural ingredients. Now they've changed the recipe apparently. I've just had it for the first tim... See more

Rated 1 out of 5 stars

I found a dead baby possum in the cup of my ben and jerry's ice cream; this is completely unacceptable, and I will be calling the manager and reporting this incident to the police. I did not think I w... See more


Company details

  1. Food Products Supplier

Information provided by various external sources

Official site for Ben & Jerry's super premium ice cream, light ice cream, sorbet, frozen yogurt and novelties. Find flavor listings and nutrition facts for products, get franchise info, or use the shops locator to find Ben & Jerry's Scoop Shops.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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No history of asking for reviews

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2.1

All reviews

(2,249)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Actually made me vomit

Absolutely awful, I was actually sick after eating this and it’s not exactly cheap. Tescos basics is so much better!
I could never give this to children.

October 8, 2022
Unprompted review
Rated 1 out of 5 stars

Just nasty.

Over the years I have tried this 'icecream' several times in several flavours. Each and every time I regretted my purchase. This so called 'icecream' is a freakishly bland sugary mess, too full of excessive extras to distinguish individual flavours and the icecream itself is the worst quality icecream I have ever tasted. So many ingredients and yet so little flavour.

A basic, low budget vanilla ice cream is more enjoyable than this god awful over the top brand any day.

The price is a joke, right?
Lesson learned, I'm sticking with connoisseur.

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Probably the best ice cream in the…

Probably the best ice cream in the world, the ethics that theystarted with i hope its stays with the same in the future by it new owners, just good honest people with good values, they must have had the right grandma's.

August 23, 2022
Unprompted review
Rated 1 out of 5 stars

I’ve been going to Ben and Jerry’s for…

I’ve been going to Ben and Jerry’s for 20 years and came back today to show my girlfriend for the first time and was wildly disappointed. The new parking set up has priority for RV trailers instead of patrons and normal cars. We showed up and tried to go inside to see the gift shop, instead we were told to exit and go to the kiosk that would have everything that the inside store had. Went to the kiosk and we asked about the ice cream, the individual working said there was some in the cooler. We looked and there was nothing there.

We left without anything but a bad taste in our mouths. I hope Ben and Jerry’s goes back to what it was before. I miss the old Ben and Jerry’s.

July 31, 2022
Unprompted review
Rated 1 out of 5 stars

Ben and Jerry

Ben and Jerry, cookie dough ice-cream. This is very expensive ice-cream but not worth the money. The ice cream itself is hard as rocks out of freezer then within 30 seconds starts to melt to milky water. No great flavour in ice-cream.

July 24, 2022
Unprompted review
Rated 1 out of 5 stars

Had a tub of this some time ago and it…

Had a tub of this some time ago and it was revolting. Don't know if it had been defrosted and then refrozen at some point but it had a horrible insipid taste. I did try again some time later assuming it was a one off but the same taste. I'm a fan of ice cream but wouldn't buy this again. Perhaps it's my taste but not experienced this with other brands.

June 10, 2022
Unprompted review
Rated 3 out of 5 stars

I have always par taken in the Ben and…

I have always par taken in the Ben and jerrys and have enjoyed it for many a year! The 3 star is because of the absolute abomination of a hair I found that ran the length of the ice-cream like a sewage pipe in a major city. Love the ice cream tho, shiz is fire af.

June 5, 2022
Unprompted review
Rated 1 out of 5 stars

I bought a cup of Brownie flavored ice…

I bought a cup of Brownie flavored ice cream. Me, a 37-year-old man and my 2-year-old daughter ate less than a cup and have been suffering from gastric diarrhea for 4 days. I dont know wkats wrong with Ice creams! Bought in Kaufland

June 1, 2022
Unprompted review
Rated 1 out of 5 stars

I want Cream (i am a virgin)

I went to my local store to see they had no cookies and cream ice cream i was dissapointed as there was 0 online either this was my birthday iam 35 year old virgin with no friends this is the end i cant take it anymore my family dont love e me as iam a dog and yes on that topic my dog passed away this is just apauling for a company of this magnitude i actually the urge to contact the police my sister will no longer be ordering from you for her wedding it would of cost just shy of 800 pounds for how many tubs 100 the price just everything is horrid!!!!

May 12, 2022
Unprompted review
Rated 2 out of 5 stars

Flavour

Flavour: ben and jerry sundae-
Too much separation of types icecream needs to be more mixed together.
Waste of time

April 24, 2022
Unprompted review
Rated 1 out of 5 stars

Leave the divisive politics, focus on your product.

You are just an ice cream company... and an overpriced and mediocre one at that. Your constant attempts to attract media attention by taking intentionally divisive political stances on Twitter are cringe; it alienates half of your consumers and has put me and many others off.

Focus on the quality of your product and don't do things like throwing egalitarian Middle Eastern democracies under the bus, just in vain attempts to try and be "down with the kids" (who are being manipulated by social media algorithms into hating eachother, then worsened by companies like you who try to shamelessly exploit it to push a product).

I buy Häagen-Dazs from now on. Tastes better too. Get Unilever to fire your PR team and then maybe we'll talk.

March 21, 2022
Unprompted review
Rated 1 out of 5 stars

Mourning a Loss Huge Letdowns

When I went to the store this past weekend I was so excited to see that my favorite ice cream brand, Ben and jerrys, had ice cream for dogs. I immediately couldn't help myself. I cleared the entire stock at my local store. I wanted to know what I was feeding my dog so I had to give it a taste. And OMG after the first taste i couldn't help stop myself i ate 6 out of the 8 cups that i purchased! It had an amazing flavor of the freshest pretzel and a delightful creamy peanut butter taste. It was the dog's birthday so I had to give him one of these. He loved it!. I was hoping they had a chocolate flavor, but unfortunately I couldn't find one. He looked like he thoroughly enjoyed the decadent ice cream but I ran out. So I ran to my local store to pick up 5 more. On the way home I was thinking of how I could improve this amazing flavor. I had the brilliant idea to turn it into a chocolate version. When I got home I opened it up and added whipped cream, chocolate syrup, chocolate chips, caramel, chocolate sprinkles, a birthday candle and to finish it all off a cherry on top! I served it to my dog, he's a shih tzu named Sweet Pea. He ate it up in under a minute. It must've been really tasty. Later that night I awoke to the most horrendous sound I've ever heard. My Sweet Pea was squealing in the living room. I sprung out of bed and ran to the living room only to see a horrific sight. My poor Sweet Pea was convulsing on the floor having a seizure in a pile of his own feces. I grabbed him and ran to my car to head to the nearest 24/7 vet. Thank goodness no one was on the roads at 3:30 am as I was probably going at least 95 miles per hour. I looked in the back only to see him still seizing and foaming out the mouth. At this point no one could pull me over. I was determined to get to the vet. No road laws mattered to me anymore, no red lights, stop signs, pedestrians, etc. I got to the vet and ran in with him in my arms. I started to scream at the front desk lady to bring me to the vet immediately. I had to wait a grueling 7 1/2 hours in pure agony waiting for my sweet pea in the waiting room. Well... They came out to the waiting room to inform me that my sweet pea had passed away. I couldn't take it. I went livid. I started grabbing chairs and throwing them like a mad man. All this happened because of Ben and Jerry's Doggie Ice Cream. Never again will I buy another Ben and Jerry's product again.

January 27, 2022
Unprompted review

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