Bennison Brown Mortgages Reviews 

112
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company and consistently express a strong willingness to recommend their expert services. Consumers frequently praise the dedicated staff for their exceptional helpfulness, high level of professionalism, and genuine care shown throughout the entire mortgage journey. People note that advisors always provide clear advice and consistent updates, successfully keeping the property purchasing journey completely stress-free, simple, and smooth. Clients deeply appreciate the prompt communication, remarkable flexibility, and invaluable expert guidance when navigating complex financial steps and acquiring their homes. Reviewers emphasize that no task feels too difficult for the team, leading to efficient and satisfying outcomes every single time.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional and professional support from... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, expertise, and dedication... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting a smooth, stress-free experience... See more

User experience

Reviewers highlight positive aspects of user experience, describing the mortgage journey as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andrew and his team have been excellent throughout the process of buying our first home and we could not recommend Bennison Brown more. We will definitely be using them for any future house purchases... See more

Rated 5 out of 5 stars

I can’t recommend Benison Brown enough! Throughout my house purchase journey, their incredible support made all the difference. Special thanks to Michael, Bobbie, and the entire team for their highest... See more

Rated 5 out of 5 stars

We have recently used Tom Dykes at Bennison Brown to remortgage and I could not recommend him more highly. The service we received from the initial phone call to completion has been excellent. Profess... See more

Rated 5 out of 5 stars

I don’t normally leave reviews, but when someone has done an exceptionally good job I think it’s worth recognising and Bennison Brown (and especially Alex) always go above and beyond for me. I have... See more


Company details

  1. Money & Insurance

Information provided by various external sources

We are a top London mortgage broker. Our mortgage advisers are dedicated to providing the best possible service while finding the best mortgage deals for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

112 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(112)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

‘Mike is a brilliant person and all…

‘Mike is a brilliant person and all round professional. A very slick and easy process from beggining to end. Excellent communication throughout. We would definitely recommend and will use again in the future. Thanks mike ⭐️⭐️⭐️⭐️⭐️’

May 6, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We chose to have Bennison Brown as our mortgage advisors following a positive recommendation from a family member. We cannot express how professional and committed the company is to providing clients with excellent service. Chris Billingham (our mortgage advisor) really went above and beyond to provide a fantastic service to us throughout the process - both before and after the mortgage offer. Chris was fantastically supportive to us and was able to give us highly useful advice and responded to all of our (many!) questions. Chris was available to discuss our case on the phone and by email and was highly invested in our application, as was Grace Miles (our mortgage case manager). Chris and Grace made the process so much easier for us and consistently made us feel at ease, even when Covid-19 was causing many issues with the property market and mortgages in general! My partner is self-employed and they were able to confidently support us and advise us on this in terms of the mortgage also. We are so very grateful for everything they have done to support us and help us get to where we are now. We would highly recommend Bennison Brown to anyone looking for professional advice with first rate customer service. You won’t regret it!

May 1, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely Happy Customer.

Bennison Brown found me the perfect mortgage and insurance package to suit my needs. The staff were friendly, knowledgeable, and always on-hand to help me through the process. I will be using them again when it’s time to renew, and I have recommended them to friends and family without hesitation.

April 29, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding

I have just gone through the remortgaging process with Bennison Brown and the level of service and professionalism has been outstanding. I will, with total confidence be recommending Bennison Brown to anyone that I know looking for the services they offer.

April 29, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID: USE SIMPLY ADVERSE BROKERS

I had an appointment with a T lombo on 24 April 2020 it when we’ll until I explained my circumstances I felt his manner changed towards me in a negative way he said he would get back to me next week after he had done research but called me shortly after the appointment and said we can’t assist you.
I found him to be discourteous and truculent.
I DO NOT RECOMMEND THIS COMPANY HOWEVER I CAN FULLY RECOMMEND -
“SIMPLY ADVERSE MORTGAGE BROKERS” WHO GOT ME A MORTGAGE OFER.

April 25, 2021
Unprompted review
Bennison Brown Mortgages logo

Reply from Bennison Brown Mortgages

Thank you taking the time to leave us a review. We are sorry to hear that you feel you did not receive the expected service and we appreciate you giving us this feedback. We will listen to the calls, review the case and discuss this with the adviser. We wish you luck and hope all goes smoothly for you going forward.

Rated 5 out of 5 stars

Dealt with Susan Jarrett

Dealt with Susan Jarrett. Extremely responsive and professional. Took all the leg work out of our remortgage for us and we felt very well looked after throughout our dealings with the company. All went through smoothly. Thank you, Susan!

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

Exemplary Service

I'll try to keep my review brief. I initially contacted the mortgage advisor recommended by my estate agents but it took them a very long time to reply and when they finally managed to give me a call back, it was only to be told that they will call me back in the afternoon, which never happened. So I thought “I'm going to have to trust a stranger to help me with what is essentially going to be the next few decades of my life, so I have to really think my choices through very carefully.”

Luckily for me, I chose Bennison Brown. My broker was Andrew Connor, and there were other members of the team who helped me, like Laura Bryan and Clare Mason. I would however like to highlight and thank Amanda Thatcher who worked on my case and went above and beyond.

It was initially very daunting for me, especially as I get anxious talking to people. Buying a house, you make lots of phone calls, but Bennison Brown always made me feel like they were accessible and they really listened. I genuinely felt like I was a person and not simply just a case number. The team, Amanda most of all, always kept me updated, and always was on top of things. Granted, there were a few hiccups along the journey as a whole, but I was so happy I was in the very capable hands of these professionals.

I told the team this but I will say it again, 5 stars is not enough for the services they provide.

November 2, 2020
Unprompted review
Rated 5 out of 5 stars

We approached Michael Bennison and…

We approached Michael Bennison and Susan Jarrett @ Bennison Brown Mortgages a few months ago, just before the COVID-19 lockdown, after finding the level of services provided by one of the main market players/competitors unacceptable. We were looking for a competitive mortgage to acquire our new family home in Surrey, while converting the mortgage on our existing London flat into a buy-to-let. Our circumstances were somewhat unusual, as our income is not paid in sterling and we were seeking to borrow a substantial amount through a part repayment/part interest-only mortgage. Michael and Susan worked tirelessly in order to secure us a very good offer from a High Street Bank, after we were turned by down by our preferred lender. They were both extremely responsive and proactive during the whole process - arguing our case every step of the way and keeping us informed about the progress of the applications - under difficult circumstances and at a time of unprecedented market uncertainty. We could not recommend Bennison Brown, Michael and Susan highly enough. As a matter of fact, we are currently in the process of reorganizing our life insurance covers with the assistance of Bennison Brown and could not think of a better team to advise us on this matter and help us protect our interests.

September 7, 2020
Unprompted review

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