This trip was our introduction to Bensons for Beds. The staff that helped us were knowledgeable and took the time to answer all our questions and make sure we were able to find a mattress that was sui... See more
Company replied
Location
Switch locationKittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire, GB
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We were given time to browse without feeling pressured into buying. We were told about the special offers and left to choose our bed before we then approached staff for further info. It was a relaxe... See more
Company replied
First class service. The showroom has so many mattresses to try in all price ranges with knowledgeable, helpful and enthusiastic staff available to guide me through the options. Delivery exactly on t... See more
Company replied
From the moment we entered the store Kadri was polite helpful & very knowledgeable. No pressurised sales just genuinely seeking best bed for our needs & price range. The delivery team were excellent... See more
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Company details
About Bensons For Beds - Aberdeen Kittybrewster Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire, United Kingdom
4.7
Excellent
107 reviews
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I ordered the bed and was advised on…
I ordered the bed and was advised on what kind of bed was best for me at the store.
The delivery men were very heplfull and left with all the packaging and no mess
August 14, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our team, from selecting the perfect bed to the delivery process. We always strive to provide top-notch service for our customers. Thank you for choosing us!
First Time to Bensons for Beds
This trip was our introduction to Bensons for Beds. The staff that helped us were knowledgeable and took the time to answer all our questions and make sure we were able to find a mattress that was suited for us. The only disappointment was that they didn't have the firmness of bed in the model we were considering so we had to test the firmness on a different model. It would have been better to have more options in each model to ensure we could try out what we were buying.
August 7, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're delighted to hear that our staff provided knowledgeable assistance and helped you find a suitable mattress. We appreciate your feedback regarding the availability of different firmness options for models and will certainly take this into consideration.
Thank you for your positive review - Lauryn at Customer Care
A amazing headboard.
From the time I went into the store until I received the finished headboard everything went smoothly. I was very pleased with the finished product and it was well made. I was kept informed of the process and even to the time when it was delivered which was great. The headboard was well wrapped and protected.
August 7, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased to hear that your experience, from your store visit to receiving your headboard, was smooth and positive! It's wonderful that you are happy with the quality of the finished product and that you were kept informed throughout the process, including delivery. We're also glad to know your headboard was well-protected.
Team Bensons
Kadri was a perfect sales assistant…
Kadri was a perfect sales assistant taking me through all the options available to me with exceptional customer service
August 1, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased to hear that Kadri ,provided exceptional customer service and guided you through all the available options. Thank you for your wonderful feedback!
Team Bensons
An excellent service
An excellent service. Our sales lady was very knowledgable, friendly and helpful as was the delivery team who arrived exactly on tlme and were highly efficient. We love our new bed. Thank you:)
July 30, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your wonderful feedback! We're delighted to hear you received excellent service from our knowledgeable and friendly sales colleague, and that our delivery team was efficient and punctual. We're so pleased you love your new bed!
Team Bensons
Kadri was a great help
Kadri was a great help. She explained all very well and had plenty of good tips. We were very happy with the service we received.
August 1, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your wonderful review! We're delighted to hear that our colleague was a great help and provided excellent explanations and tips. We're so pleased you were happy with the service you received.
Team Bensons
Very nice and comfy
July 31, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We are so happy to hear that you found our product to be very nice and comfy. Your positive feedback truly brightens our day!
Team Bensons
No pressure
We were given time to browse without feeling pressured into buying. We were told about the special offers and left to choose our bed before we then approached staff for further info. It was a relaxed friendly environment that put us both a ease. The girls were knowledgeable about the products and supported us to choose our new bed and mattress.
July 26, 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased to hear that you had such a positive and relaxed experience browsing our store. It's wonderful that our team was knowledgeable and supportive in helping you choose your new bed and mattress. Have a wonderful sleep!
Team Bensons
from ordering to delivery all staff…
from ordering to delivery all staff were very helpful and informative
July 25, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your wonderful review! We're delighted to hear that, from ordering through to delivery, our team was helpful, informative, and there to support you every step of the way. We hope you enjoy your new purchase and look forward to helping you again in the future! 😊
The help that Irfan gave us
The help that Irfan gave us. Made us feel very confident to be able to order exactly what we wanted.
July 15, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased to hear that our team member made you feel confident and helped you order exactly what you wanted. Thank you for your wonderful feedback!
Team Bensons
Great experience! The customer service advisor was calm, and very switched on. She made my decision making very simple.
Overall buying experience was seamless and fulfilling.
July 15, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased to hear your buying experience was seamless and fulfilling! Thank you for sharing your wonderful feedback with us.
Team Bensons
First class service
First class service. The showroom has so many mattresses to try in all price ranges with knowledgeable, helpful and enthusiastic staff available to guide me through the options.
Delivery exactly on time. Again the delivery staff were careful and experienced. Obviously knew how to get the old mattress down the stairs and the new mattress installed.. super efficient.
July 11, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased to hear about your excellent experience with our service! It's wonderful that our showroom staff were knowledgeable and helpful, and that your delivery was on time and handled so efficiently.
Great staff with good product…
Great staff with good product knowledge.Very helpful especially our server Scott .Everything was done to a high standard from ordering and delivery.Kept informed daily until mattress had arrived !absolutely delighted with mattress.
July 3, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased to hear you had such a positive experience with our team, especially with your server. It's wonderful that everything, from ordering to delivery, was handled to a high standard and that you were kept informed daily. We're absolutely delighted that you love your new mattress!
From purchase to delivery and erecting
From purchase to delivery and erecting, the team were polite and courteous at all times. I was kept fully updated from start to finish and their time keeping is explicit. On the day of delivery I was provided with tracking and it was spot on. Their time slot was provided the day before and I can’t fault the whole process. Would definitely use again and recommend them 100%.
July 7, 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased to hear that our team was polite and courteous throughout your experience. It's wonderful that you were kept fully updated and that our timekeeping and tracking were spot on. Thank you for your high recommendation!
I gave it 3 stars due to the delivery
I gave it 3 stars due to the delivery !
No problem at all with choosing and buying the beds. Very pleasant sales people and very helpful.
The delivery was not!! Two men who really couldn’t be bothered, not even a smile . The bed base was marked and damaged and it was a case of well do you want it or not?
They took no care and ours was a very simple delivery (in a bungalow )
Sort them out Bensons or change your delivery company!
Merry hill Dudley DY5
July 4, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate your feedback and are glad to hear you had a pleasant experience choosing and buying your beds. We are very sorry to hear about the issues you experienced with the suppliers delivery service, and we sincerely apologize for the damaged bed base and the unprofessional demeanour of the suppliers delivery team. We will be addressing this with the supplier to ensure the delivery standards are met.
Very happy with mattress
Very happy with mattress. Delivery was as scheduled and the two delivery men were very efficient. No complaints at all.
July 4, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased you're happy with your mattress! It's wonderful to hear that your delivery was on schedule and that our delivery team was efficient. Thank you for your positive feedback.
Aided and abeded
They had a product we liked, we were happy with the price and the Sales Person was extremely friendly and helpful. It's good that the bed (wooden frame) is to be delivered and assembled. 10/10
June 29, 2026
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased you found a product you liked at a great price, and that our team provided friendly and helpful service. We're delighted you're happy with the delivery and assembly!
Team Bensons
Excellent help and advice from Daisy…
Excellent help and advice from Daisy and all the team - smooth friendly service plus bonus of free fabric freshener sprays - highly recommended!
June 16, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased our team provided excellent help and friendly service. Thank you for your recommendation!
Team Bensons
Daisy was very helpful
Daisy was very helpful, patient and friendly. No hard sell and listened to what we were looking for and gave us several suggestions.
June 12, 2026
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're so pleased our team member was helpful, patient, and friendly. It's great they listened and offered suggestions. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for taking the time to leave us a review.
Team Bensons.
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