We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative. We were given regular updates by email letting us know when the delivery woul... See more
Company replied
Location
Switch locationUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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Claire at the Aintree branch made the whole buying process really easy. We weren’t sure what type of mattress we needed, but her product knowledge and guidance was excellent. She let us try multiple b... See more
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Service from start to finish was really good. Sales were helpful and delivery was as should be expected. However, disappointed with the quality of the mattresses - a high price for average quality and... See more
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Was looking online, had a live chat. Spoke with a woman & she helped me through the whole thing, placed the order for me & got a delivery date of my choosing
Company replied
Company details
About Bensons For Beds - Aintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, United Kingdom
- 1515251782
4.8
Excellent
448 reviews
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The lady assistant Elaine was very…
The lady assistant Elaine was very helpful and informative about the mattresses.She was able to direct us straight to the type of mattresses we were interested in.
April 7, 2026
Reply from Bensons For Beds - Aintree
Thank you for your feedback! 😊 We’re so pleased Elaine was helpful and informative, and that she guided you straight to the right mattresses.
Thanks for choosing us – we hope to serve you again,
Megan | Customer Care Specialist!💤
Really happy with the help the sales…
Really happy with the help the sales person Lindsey gave us in the shop. Helped pick the right mattress & bed for our 13yr old daughter. Spent alot of time showing us the types of beds.
April 10, 2026
Reply from Bensons For Beds - Aintree
Thank you so much for your lovely feedback! We’re really pleased to hear how helpful Lindsey was and that she took the time to find the right mattress and bed for your daughter. We’ll be sure to pass on your kind words to her,
Megan | Customer Care Specialist
Very helpful and great service
April 5, 2026
Reply from Bensons For Beds - Aintree
Lovely to hear Jim! Great service is always our goal 🙌
Until next time, thank you,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Aintree
Thank you for your feedback! We’re pleased to hear you found our staff helpful,
Megan | Customer Care Specialist😊
Reply from Bensons For Beds - Aintree
Thank you! 😊 We’re delighted to hear you received excellent service. Your feedback is greatly appreciated,
Megan | Customer Care Specialist⭐
Bensons store staff very friendly and…
Bensons store staff very friendly and helpful.
Delivery staff were polite, fast and efficient.
All packaging removed on completion of installation.
All-in-all very efficient service.
March 26, 2026
Reply from Bensons For Beds - Aintree
Thank you for the great feedback! We’re delighted you found our store team friendly and helpful, and that delivery was fast, polite, and efficient!
Sleep well,
Megan | Customer Care Specialist🛏️✨
Good communication
Good communication, great service on delivery, only hiccup was couple of very small marks on the mattress which were spotted by the driver and reported, we were offered discount, refund or replacement (which we preferred).New replacement arrived promptly, again with great service and courtesy, many thanks👍
March 25, 2026
Reply from Bensons For Beds - Aintree
Thank you for your feedback! We’re glad communication and delivery service were great, and that the issue was spotted and resolved quickly with a replacement. We really appreciate your patience and kind words,
Megan | Customer Care Specialist💜
Great experience from start to finish
Great experience from start to finish. Knowledgeable and helpful in store - Southport store and great delivery to the requested room at the home in Manchester. 5 star service.
March 23, 2026
Reply from Bensons For Beds - Aintree
Thank you so much for your wonderful feedback Jacqueline! 😊
We’re delighted to hear you had a great experience from start to finish. The team at the Southport store will be thrilled to know you found them knowledgeable and helpful.
It’s also fantastic to hear your delivery went smoothly all the way to the requested room in your Manchester home — that’s the 5‑star service we aim to deliver every time! ✨
Thank you again for choosing us — we truly appreciate it,
Megan at Customer Care
Good place for buying mattresses
Friendly, helpful and knowledgeable staff. Smooth ordering process and excellent communication about the order progress.
March 11, 2026
Reply from Bensons For Beds - Aintree
Thank you for your wonderful feedback! We’re delighted to hear that our team were friendly, helpful, and knowledgeable during your visit. It’s great to know the ordering process was smooth and that you were kept well informed throughout. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Great service very informative and…
Great service very informative and helpful sales consultant in aintree retail park
March 12, 2026
Reply from Bensons For Beds - Aintree
We’re delighted to hear you received great service from our informative and helpful sales consultant at Aintree Retail Park. Really appreciate your lovely feedback,
Megan at Customer Care💜
From sale to delivery it was faultless
From sale to delivery it was faultless. Special mention to Howard and Inigo for a seamless delivery and assembly
March 11, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
Fantastic to hear everything was faultless from sale to delivery! 😊 Huge shout‑out to Howard and Inigo for making the delivery and assembly seamless. Thanks for the brilliant feedback,
Megan at Customer Care!
We are very pleased with our purchase…
We are very pleased with our purchase and the help we received from Kyle in store.
March 12, 2026
Reply from Bensons For Beds - Aintree
Thank you so much for your lovely review! I’m really pleased to hear that you’re very happy with your purchase and that Kyle was able to give you such helpful support in store. I’ll be sure to pass on your kind words — he’ll really appreciate it!
Thanks again for your support—it means a lot!
Megan at Customer Care
Very easy process
Very easy process, purchased on line, excellent communication throughout, delivery was spot on as well.
March 10, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you so much for your lovely review! I’m really pleased to hear the whole process was very easy for you — from purchasing online to the excellent communication throughout, and a spot‑on delivery. That’s exactly the smooth experience we aim to provide!
Hope to see you again in the future,
Megan at Customer Care
Mattress, base and headboard fitted , but mark on the bed base
Assembly was good, but there are marks on the bed base
March 9, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
Thank you for your review. I’m really glad to hear the assembly went well, but I’m sorry to hear there are marks on the bed base. If you could send me a direct message with your order number, full name, and postcode, I’ll be happy to look into this for you and see how we can help,
Megan at Customer Care
Great overall experience
Great overall experience! From buying to delivering the bed! That’s why I’m a returning customer. Sales lady was very friendly and helpful, and the delivery guys were very good too.
March 6, 2026
Reply from Bensons For Beds - Aintree
Thank you for your great review! We’re delighted to hear you had a smooth experience from buying your bed right through to delivery. It means a lot to have you as a returning customer. Our sales team will be pleased to know you found your sales lady friendly and helpful, and it’s wonderful to hear the delivery team were great too. We really appreciate your support,
Megan at Customer Care
Reply from Bensons For Beds - Aintree
Thank you for your great review! We’re really pleased to hear you received amazing service and that the communication throughout was excellent. We truly appreciate you taking the time to share your experience.
If there’s anything else we can help with, just let us know,
Megan at Customer Care
Reply from Bensons For Beds - Aintree
Gill G,
We are happy to learn that you received great service from beginning to end. Thank you for your positive feedback.
Team Bensons
Pleasant friendly staff with good…
Pleasant friendly staff with good knowledge of product
March 3, 2026
Reply from Bensons For Beds - Aintree
Thank you for your lovely feedback! I’m really pleased to hear our team were pleasant, friendly, and knowledgeable about the product. We truly appreciate you taking the time to share your experience.
— Megan at Customer Care
Tell us morTell us more about your experiencee about your experience
Tell us more about your experience
February 27, 2026
Reply from Bensons For Beds - Aintree
Ray Butler,
We appreciate you taking the time to share your experience with us!
Team Bensons
Excellent customer service friendly…
Excellent customer service friendly people and hassle free.
February 22, 2026
Reply from Bensons For Beds - Aintree
Really appreciate your kind words Craig! Great to know the service was friendly, smooth and stress‑free. Take care, Megan at Customer Care!🙌
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