We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative. We were given regular updates by email letting us know when the delivery woul... See more
Company replied
Location
Switch locationUnit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY Liverpool, Merseyside, GB
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Claire at the Aintree branch made the whole buying process really easy. We weren’t sure what type of mattress we needed, but her product knowledge and guidance was excellent. She let us try multiple b... See more
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Service from start to finish was really good. Sales were helpful and delivery was as should be expected. However, disappointed with the quality of the mattresses - a high price for average quality and... See more
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Was looking online, had a live chat. Spoke with a woman & she helped me through the whole thing, placed the order for me & got a delivery date of my choosing
Company replied
Company details
About Bensons For Beds - Aintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Aintree Racecourse Retail Park, Bechers Drive, L9 5AY, Liverpool, Merseyside, United Kingdom
- 1515251782
4.8
Excellent
448 reviews
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Great service from the moment we walked…
Great service from the moment we walked into the store right through to deliver
February 22, 2026
Reply from Bensons For Beds - Aintree
Thank you for the lovely review Mr Fitzpatrick! We’re so pleased you had great service from the moment you walked in right through to delivery. Enjoy your new purchase,
Megan at Customer Care
Fabulous customer service in store and delivery men
From the minute we walked Bensons in aintree we knows we where in good hands
So helpful lots of useful information to help choose bed
Delivery and fitting guys where so nice
Credit to your staff 😊
February 17, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear you felt in good hands from the minute you entered our store. It's great our staff were helpful and delivery and fitting were nice. We appreciate your positive feedback.
Stewart - Team Bensons
Reply from Bensons For Beds - Aintree
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
The easiest purchase of a bed that I…
The easiest purchase of a bed that I have ever made 10/10 for customer service 🛌
February 14, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that your bed purchase was easy! Thank you for sharing your wonderful experience and the perfect rating. Thank you for your positive review – Lauryn at Customer Care 💜
Great serv8ce
Fast, clean, take all rubish away, they wasnt here for long
Great serv8ce
February 13, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that our service was fast and clean, and that we removed all rubbish promptly. We appreciate your great feedback!
£4,000 Down the Drain – Avoid Bensons at All Costs!
If I could give zero stars, I would. In 2021, I spent over £4,000 on a Super King Ottoman bed and what was sold to me as a "deluxe" mattress. I was promised, point-blank, a 10-year no-quibble guarantee. I was told that if the mattress failed or if I wasn't happy, it would be swapped.
Complete and utter lies.
By 2024, this expensive mattress has completely collapsed. All four corners have massive sagging on both sides, and there is a huge hump in the middle. It’s like sleeping in a trench.
Bensons sent an "assessor" who had the audacity to claim this is "natural settlement." What a load of rubbish. I bought my daughter the King Size version of this exact bed in 2022, and it is still like new. My Super King is a defective piece of junk, yet Bensons are refusing to honour their own guarantee, refusing a refund, and refusing a replacement.
They are quite happy to take your thousands of pounds, but as soon as the product fails, their "customer service" disappears. They are liars and thieves who rely on scripted excuses to avoid their legal obligations.
I am now forced to spend even more money elsewhere to get a bed that actually works and a company that treats customers with a shred of decency.
DO NOT BUY FROM THEM. You are better off sleeping on the floor than trusting this company with your money. Disgusting.
February 15, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your mattress and the guarantee experience. We aim to provide quality products and customer service, and we're disappointed this wasn't your experience. We'll review your feedback to improve our processes.
Excellent service
From the advice given when buying the mattress to being notified ofdelivery, the service was excellent. On the delivery day, the driver rang to let me know how long they would be and they wore overdhoes. I was very grateful for this as it had been raining and when I had another mattress delivered last year, the drivers didn't do this. I would not hesitate to recommend Bensons.
February 12, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that you found the service excellent, from the advice you received when buying the mattress to the delivery notifications. It's great to know you appreciated the driver's call and the overshoes. Thank you for recommending us!
Stewart - Bensons Team
Superb service
From the help in the store choosing a bed, the regular updates on delivery dates, reminders of the time on the day of delivery, great guys who delivered it, and the quality of the bed, the end to end experience was excellent.
February 14, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that you had such a positive experience, from choosing your bed in-store to the delivery. It's great our updates were helpful and that you're happy with the bed's quality. Thanks for sharing!
Stewart - Bensons Team
Clair sold us exactly what we needed…
Clair sold us exactly what we needed she was brilliant.
February 12, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that you had such a positive experience and that we met your needs so well. Thank you for your feedback!
- Jessica at Team Bensons
Best I’ve felt in years..
Was sick of my terrible quality mattress bed factory sold me. Went in to the UKs house hold name bensons! Wasn’t messing about told the lovely women who served me show me your best. Recommended me the igel 6000. Slept on it for 3 nights back pains all gone, best I’ve felt in years. Highly recommend.
February 12, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that the iGel 6000 has eliminated your back pain and improved your sleep quality! It's great to know that our recommendation met your needs so effectively. Thank you for sharing your positive experience with us.
- Jessica at Team Bensons
Knowledgeable and friendly assistance…
Knowledgeable and friendly assistance from Claire at the branch. We had a clear idea of what we wanted and were guided to that but also shown good alternatives.
Very quick process to place the order and make payment.
Very happy with the delivery and the bed is exactly what we wanted.
February 8, 2026
Reply from Bensons For Beds - Aintree
We appreciate your feedback! It's great to know that our branch provided knowledgeable and friendly assistance, guiding you to the perfect choice. We're also glad the order process was quick and that you're happy with the delivery and your new bed.
Great customer service!
Aisling, the fantastic assistant at the Aintree showroom, went above and beyond to help my Mum in her quest to find a suitable adjustable bed. So much so, that I also bought a bed I had not yet planned to buy! We are both so happy with our purchases, the deal we were offered, and the assistance we received from Aisling.
January 30, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that you and your Mum are so pleased with your adjustable bed purchases and the assistance you received. We appreciate your positive feedback regarding the deal offered.
The staff are always on hand to help…friendly and helpful staff
The staff are always on hand to help you. We talked to a member of staff and explained what we wanted in a bed. They were so helpful, we bought a bed thet we are so pleased with. Thank you Bensons
January 29, 2026
Reply from Bensons For Beds - Aintree
We're so happy to hear that our staff were available and helpful in assisting you to find the perfect bed! Thank you for choosing us; we appreciate your positive feedback,
Megan at Customer Care
A Great Nights Sleep!
We were impressed by Bensons when purchasing our new mattress. The Sales Assistant was extremely helpful and no pressure to purchase was applied. Having narrowed our choice down we made a second visit before deciding on the Hypnos, and we are delighted with our purchase. We chose a firm mattress & having slept on it for a week we know that we made the correct choice for us.
January 29, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that the sales assistant was helpful and that you felt no pressure to buy. It's great you're delighted with your Hypnos mattress and that you made the correct choice. Thank you for your positive feedback,
Megan at Customer Care
Excellent service throughout from all…
Excellent service throughout from all staff. Special mention for Kyle @ Aintree Store, very professional and courteous.
January 25, 2026
Reply from Bensons For Beds - Aintree
We appreciate you sharing your experience! We're happy to hear that you received excellent service from our staff and that our team member was professional and courteous.
Helpful and explains in detail all the…
Helpful and explains in detail all the costs
January 27, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that our detailed explanation of costs was helpful. Thank you for your positive feedback!
Excellent service
Excellent service from the shop to deliver. Shop staff was very helpful, knowledgeable and attentive. Delivery guys were great. Phoned in advance and had gps tracking.
January 22, 2026
Unprompted review
Reply from Bensons For Beds - Aintree
We're happy to hear that our shop staff was helpful, knowledgeable, and attentive! It's also great to know our delivery team was great and provided advance notice with GPS tracking. Thank you!
From beginning to end it was a positive…
From beginning to end it was a positive experience
Staff in the store were friendly and helpful
The delivery team were also friendly and put the furniture in the room as requested
We were kept up by emails and messages regarding delivery dates
Have also received information about caring for our new furniture
I would definitely recommend Bensons to anyone
January 19, 2026
Reply from Bensons For Beds - Aintree
We're happy to hear that you had a positive experience from start to finish! It's great to know our store and delivery teams were friendly and helpful. We appreciate your recommendation and are glad you received helpful information about caring for your new furniture.
Excellent service from start to…
Excellent service from start to finish,well done BENSONS
January 15, 2026
Reply from Bensons For Beds - Aintree
We're so glad to hear you received excellent service from start to finish. Thank you for your positive feedback; we appreciate it!
Reply from Bensons For Beds - Aintree
We're happy to hear that you found our service trustworthy and convenient with great deals and easy payment options. Thanks for your feedback.
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