Great knowledge of the products by Tara in Andover which made choosing a bed far easier than anticipated.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our sales person was Sean. Relatively new to his post but had a first class knowledge of the products. He was most helpful, very pleasant and patiently went through all the options available. Not push... See more
The ordering experience was great. Tara the sales assistant was brilliant, she listened to what our requirements were and advised us accordingly. Not once did we feel pressured even when the addition... See more
The staff in store were incredibly helpful, friendly and informative. I received regular emails and phone calls to keep us up to date on the process. Was delivered on the day that it was expected, it... See more
Company replied
Company details
About Bensons For Beds - Andover
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, United Kingdom
- 1264335460
4.8
Excellent
183 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Andover
We appreciate your feedback and are so glad you found our team professional and knowledgeable during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Mattress purchase
From shop to delivery was excellent. Knowledgeable and polite staff.
December 18, 2025
Reply from Bensons For Beds - Andover
We’re delighted to hear your experience was excellent from shop to delivery! Knowledgeable and polite service is exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great company & employees
This is my second time purchasing a mattress from Bensons For Beds. Both times have been lovely experiences. The employees are very knowledgeable and friendly. I highly recommend BFB.
December 23, 2025
Reply from Bensons For Beds - Andover
We’re thrilled to hear you’ve had two lovely experiences with us! Knowledgeable and friendly service is what we strive for, and your recommendation means the world. 💜 Thank you for your positive review – Lauryn at Customer Care
Friendly and helpful service at Andover…
Friendly and helpful service at Andover show room
November 27, 2025
Reply from Bensons For Beds - Andover
We’re delighted to hear you received such friendly and helpful service at our showroom! Great service makes all the difference when finding the perfect bed. 💜 Thank you for your positive review – Lauryn at Customer Care
Cracking service from start to finish
Cracking service from start to finish
On time
Tidy
Courteous
November 12, 2025
Unprompted review
Reply from Bensons For Beds - Andover
We're happy to hear that you had such a positive experience with our service! Thank you for your kind words,
Megan at Customer Care!
Very helpful and friendly.
October 26, 2025
Reply from Bensons For Beds - Andover
We appreciate your kind words! We are so glad that you found our team to be helpful and friendly during your visit.
Take care and see you again soon,
Megan at Customer Care!
Reply from Bensons For Beds - Andover
We're so happy to hear that our team member was helpful and friendly! Thank you for your positive feedback, Megan at Customer Care
Professional
Professional. Friendly. Did exactly what said they do. On time with delivery. Excellent service. Thanks.
September 13, 2025
Reply from Bensons For Beds - Andover
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our services. Our team takes pride in providing professional, friendly, and timely service to all of our customers. We appreciate your support!
Only take Amex online unfair to sales staff
Only take Amex online.
Shame as the salesman did a great job in store. He lost out in commission yet you still got the sale.
August 21, 2025
Unprompted review
Reply from Bensons For Beds - Andover
We appreciate your feedback and are sorry to hear that store could not offer your chosen payment method. We'll review our payment options to improve the customer experience and avoid lost commissions.
Thank you for your review Lisa,
Megan at Customer Care
Excellent service.
Had our new bed delivered and assembled. Both Sam and Callum were friendly, respectful of our property, knowledgeable, clean working and timely
July 30, 2025
Unprompted review
Reply from Bensons For Beds - Andover
Thank you so much for your kind words! We're delighted to hear that Sam and Callum provided top-notch service during your bed delivery and assembly. We truly value your business and appreciate your feedback, Megan at Customer Care
Great service by Tara at the store
Great service by Tara at the store. Very friendly and easy to talk to. Arranged a delivery date that we had to move forward due to new house not ready yet, with no problem at all. Delivered in time, quick assembly and tidied afterwards. Very recommended!
April 12, 2025
Reply from Bensons For Beds - Andover
Thank you for your kind words! We are thrilled to hear about your positive experience with Tara and our delivery service. Our team always strives to make the process as smooth and hassle-free as possible. Thank you for choosing us, we truly appreciate your recommendation!
NO CUSTOMER CARE AT ALL
My husband and I were looking to replace our 20yr old mattress. Looking around for our next mattress no one spoke to us for around half an hour. 2 ladies were sitting on their phones at the desk giggling away the whole time. My sister previously brought an iGel is it? From a lovely chap. But we couldn’t see him today. A little old lady eventually made her way over to us. Didn’t listen to us and my husband broke his back a few years ago so he needs a really supportive but comfortable mattress. All she kept talking about was some insurance they offer and how she recommends it and how good it is. We haven’t even found a mattress yet and trying to sell us insurance. My husband asked her to stop recommending this insurance but she just continued… and continued….. we eventually left without buying and went back to Dreams because they provided the customer support and experience we feel as a customer we should get. Shame on the little old lady.
April 23, 2025
Unprompted review
Reply from Bensons For Beds - Andover
We appreciate you sharing your experience with us Gill. We're sorry to hear that you didn't receive the support you expected while choosing a mattress, especially with your husband's specific needs. We'll address the lack of attention and the focus on insurance with our team to ensure a better customer experience in the future. Thank you, Megan at Customer Care
A really good experience
From going to the Andover branch of Bensons for beds to the delivery today it could not have been better. There was never any pressure to purchase and in just over two weeks the divan and mattress was delivered. Alex in store was very helpful and Dan and Martin were very friendly and helpful .
May 9, 2025
Unprompted review
Reply from Bensons For Beds - Andover
Thank you for your kind words and for choosing Bensons for Beds! We take pride in providing a stress-free and friendly shopping experience, from start to finish. We hope you enjoy your new bed and mattress! - [Your Business Name]
Reply from Bensons For Beds - Andover
We're happy to hear that you found our team helpful and felt no pressure. Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
Unpressured attention from sales…
Unpressured attention from sales assistants in the shop, good product knowledge. Delivery was on time and bed swiftly assembled, by friendly team, who had to carry bed sections about 200m down the lane as the lorry was too big to get into driveway entrance.
February 25, 2025
Unprompted review
Reply from Bensons For Beds - Andover
We're happy to hear that you received unpressured assistance and found our team's product knowledge helpful! It's great to know the delivery was on time and swiftly assembled, even with the driveway challenges. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Andover
We are so glad you found what you wanted, and our staff was helpful! Thank you for sharing your experience with us, Megan at Customer Care
Very helpful and efficient.
January 2, 2025
Reply from Bensons For Beds - Andover
We are happy to hear that we were able to help you efficiently! Thank you for your feedback, Megan at Customer Care
Very helpful staff
Very helpful staff, nought was to much trouble , they went out of there way to make sure I had the right bed.
December 5, 2024
Great store in Andover
Great store in Andover, and good service again, bought and bed last time, and went back for a wardrobe
Thanks guys
November 6, 2024
Customer service excellent
Customer service excellent. We were given a lot of advice on the differences in mattress types to help us make our choice.
October 27, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.