The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed. The two ladies in stor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed. The two ladies in stor... See more
Company replied
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49... See more
Company replied
We are repeat customers due to the high level of customer care we have received in the past and this time was equally positive. Tara was really knowledgeable and took the time to go through all opt... See more
Company replied
Our sales person was Sean. Relatively new to his post but had a first class knowledge of the products. He was most helpful, very pleasant and patiently went through all the options available. Not push... See more
Written by the company
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick efficient service to order. Staff in Andover very helpful.
Tara was extremely knowledgeable and made it much easier to know which mattress to purchase … great service and experience.
Excellent customer service ,exceptional customer experience all starting with a store visit. Staff had excellent product knowledge and there were plenty of beds on show to see .Simple Internet ordering and impresive online product information through to a very professional delivery. And the best bit of all a quality Mattress . Great to have our local Andover store
Customer service was amazing we were helped by Tara she’s was so helpful.
Quick and helpful, knowledgeable about the product in question
A friendly, informative representative walked us through our options and helped us identify our preferred mattress.
Delivered on time..efficiently ..and with no fuss ..despite the challenge of getting a large mattress up several flights of stairs!

Reply from Bensons For Beds - Andover
I had already looked at your website and the information given on which bed to choose was really helpful. On visiting your Andover store the sales assistant Sam was courteous and knowledgeable, allowing me to decide which mattress to buy.

Reply from Bensons For Beds - Andover
Gay at Andover was friendly polite, helpful and very efficient. I ended up making my purchase of a double bed and mattress over the phone without even going into to store. Highly recommended.

Reply from Bensons For Beds - Andover
After an unpleasant experience. The Bensons team sorted out the wardrobe issues I had. It's taken about 9 months but it is sorted out and I now have a full functioning wardrobe.

Reply from Bensons For Beds - Andover
Tara did a great job showing us round and explaining the mattress differences. All in all a hassle free experience!

Reply from Bensons For Beds - Andover
Visited Dalton Park bensons for beds on the 23rd of June where I was advised by Sharon on double beds she showed me the matt climate air mem 6000 and different headboards tried another bed but decided on the above she was very pleasant and experienced and the transaction was carried out in no time very glad I purchased my bed there having had experience with bensons years before

Reply from Bensons For Beds - Andover

Reply from Bensons For Beds - Andover
I popped in to the store just to see what was available, after browsing for a while a member of staff approached asking if I needed any help, I had my daughter's with me and she was just as hospitable to the girls as she was with me. This instantly relaxed me and allowed me to decide on what kind of bed I needed. She helped me with the different styles, how the mattresses come in different levels of firmness etc. The whole time I was in there, any costs were always explained and justified, I never felt she was just trying to get as much out of me as possible. Im also terrible at understanding colour themes in rooms so she assisted me in choosing a good colour for the bed.
I'm incredibly grateful for the time and support I received in store, thank you.

Reply from Bensons For Beds - Andover
Sales person who was on yesterday was very helpful and gave us all the information we needed.

Reply from Bensons For Beds - Andover
Wonderful sales staff. Tara in the Andover branch was friendly and very well-informed. Above all, she was not at all pushy, and left my wife and I alone to make a decision on what to buy.
The expected speed of delivery of a tailored product is also very impressive.
Great service.

Reply from Bensons For Beds - Andover
We dealt with Tara in the Andover store. She was not pushy at all, was happy & smiley and knew her stuff & answered all our questions, giving us different options etc which ended up in her getting a sale. We would highly recommend Tara at the Andover store.

Reply from Bensons For Beds - Andover
I knew what I wanted and Tara explained everything very clearly.
As I don’t like shopping the experience was painless,

Reply from Bensons For Beds - Andover
Very helful staff in the shop and the delivery was easy. The bed is super and was not difficult toput together.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.