The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed. The two ladies in stor... See more
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The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49... See more
Company replied
We are repeat customers due to the high level of customer care we have received in the past and this time was equally positive. Tara was really knowledgeable and took the time to go through all opt... See more
Company replied
Our sales person was Sean. Relatively new to his post but had a first class knowledge of the products. He was most helpful, very pleasant and patiently went through all the options available. Not push... See more
Company details
About Bensons For Beds - Andover
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, United Kingdom
- 1264335460
4.7
Excellent
179 reviews
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Andover store extremely efficient
Just a simple call to Benson's and I was able to order the exact bed I wanted, and no hassle about taking my old mattress away. Excellent service !!!
April 26, 2023
Bensons For Beds Andover
Excellent and knowledgeable young lady who showed me around.and answered all my questions.
Delivery went smoothly on the day agreed.
April 25, 2023
Excellent customer service.
Plenty of beds to inspect and the sales lady, Tara, was very knowledgeable on all of them, she also helped us with good advice so we got exactly what we wanted. Excellent customer service!
April 24, 2023
Very helpful and professional
April 24, 2023
Friendly staff and great value for money
Popped in to our local store to mainly get a rough idea of what bed frame and mattress style was in our budget. After speaking with two very knowledgeable, but more importantly polite and friendly staff, we purchased exactly what we needed on the day. Delivery date is also much faster than other suppliers on the high steet.
April 22, 2023
Good all around service
April 11, 2023
It was a full service visit
It was a full service visit, no time limit to go through every detail as required, full mark to the staff member who served me.
April 15, 2023
The sales person was okay.
The sales person was okay.
I feel we were brought into the shop after watching the tv ad stating 50% off. When we got there, there were only 3 lower grade beds on offer.
The mattress we purchased had no offer at all not even 10%. I wouldn’t of purchased but my wife insisted. Disappointing!!!
April 13, 2023
Good selection
April 12, 2023
Online ordering experience was good
Online ordering experience was good. Well communicated throughout and lead times reasonable for the bed I ordered. Delivery went well.
In store experience in the Andover branch was slightly questionable. I wanted to view the bed in real life before committing to purchase but the model in store was very shabby. Dirty etc. Despite not putting me off ordering I think this could be improved. There was also quite a bit of pressure from the sales assistant to purchase in store as opposed to order online which I found off putting.
April 11, 2023
lovely Beds
The ladies were very helpful in the Andover store. The only problem encountered was the paying machine wouldn’t connect easily
April 3, 2023
Knowledgeable and efficient sales staff
March 28, 2023
Mattress dirty
Delivery team great, when we unwrapped the mattress it had beige stains and dirt scuff marks - not what you want for over a £1000.00 - rang the Andover store who told me to email the enquiry email which I have on the 13th March, no reply to date only the automatic one, however they do say 10 days so we will see. UPDATE Wakas from customer services has contacted me and resolved the issue - I have updated the stars due to them resolving the issue and the mattress itself is so comfy.
March 13, 2023
Unprompted review
Rather than go online
Rather than go online - we went to the store… the interaction and help was so much better and the assistant was knowledgeable and polite… even matched online prices.
March 13, 2023
Rhys was very helpful and polite when…
Rhys was very helpful and polite when we came in to choose are new bed in the Andover branch, highly recommended, great service, thank you Rhys.
March 11, 2023
The staff in shop were helpful and…
The staff in shop were helpful and friendly and likewise the delivery men were very friendly and helpful.
March 9, 2023
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