Bensons For Beds - Andover Reviews 

Delivery team great, when we unwrapped the mattress it had beige stains and dirt scuff marks - not what you want for over a £1000.00 - rang the Andover store who told me to email the enquiry email which I have on the 13th March, no reply to date only the automatic one, however they do say 10 days so we will see. UPDATE Wakas from customer services has contacted me and resolved the issue - I have updated the stars due to them resolving the issue and the mattress itself is so comfy.

Rather than go online - we went to the store… the interaction and help was so much better and the assistant was knowledgeable and polite… even matched online prices.

Rhys was very helpful and polite when we came in to choose are new bed in the Andover branch, highly recommended, great service, thank you Rhys.

The staff in shop were helpful and friendly and likewise the delivery men were very friendly and helpful.

My wife and I had a very good experience on our visit to Benson Beds.
We were welcomed by Gay the shop assistant and were shown and told about the items we were interested in with a very professional and relaxed attitude.
The whole process was explained very well and we left the shop feeling very happy after purchasing a New bed and mattress.

I was very happy with service received from visiting showroom to delivery of my bed the service was professional and helpful.

Went to purchase a new mattress. Tbe staff were helpful but not overbearing.
Easy transaction

The staff were really helpful and we got exactly what we wanted would definitely shop at bensons again

Good service. Staff very helpful and knowledgable. Have been looking for months trying to find a suitable ottoman and popped into Bensons and found a suitable one. Awaiting delivery shortly.

Helpful staff that took time to see what our needs were and helped with our purchases.

Good and friendly advice from the sales people in the store. Very seamless process.

The whole process has been pleasant and easy. Bed is great and very comfortable. Highly recommend.

Store staff were excellent but finance company were so slow hence the 4 star review

I found the experience great. I found the salesperson called Tara super helpful and informative. She was not pushy or tried any sales talk, she was only there to help. She was my deciding factor to go for the sale. Plus it was extremely nice to have a normal chat with her as well.

The instructions are all in French and weren't easy to follow. Not all if the screws were included

Customer advisor was knowledgeable and advised us without hard sell. We didn't purchase on the format day but went back the next day and saw the same advisor and completed the purchase.

Great service from Andover branch. Would definitely use again. Thank you.

Very badly run company. Went to the local store, left messages online and no one did anything. If you want to change your order they will charge you a horrendous more than 20% extra charge. The other item came damaged as well. No compensation or leniency for the customer if they make mistakes and they make PLENTY! The delivery people were too lazy to move the mattress upstairs. Said it did not fit did and did not even try, so we did and it went up smoothly. The worst company I have ever shopped at. Will never ever shop with Bensons ever again. The recent reviews online gave Bensons poor marks. Customer service nonexistent!

Very helpful and knowledgeable staff (Andover store). Choosing our new mattress was therefore a pleasurable and stress-free experience.