The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... See more
Company replied
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Rhiannon was such a great help in the Ayr store when we went in to purchase bunk beds for my grandaughter. There was never any pressure to buy and she was very knowledgeable. It was a pleasure to make... See more
Company replied
The entire process was made easy because of the excellent staff assistance in choosing my bed. From ordering to delivery I was kept informed through the process. The delivery staff where courteous... See more
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to a... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
537 reviews
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Great choices at lots of price points
John Holland was extremely knowledgeable and helpful
March 7, 2025
Reply from Bensons For Beds - Ayr
Thank you Eileen for such good feedback, we are happy we could help. If we can help in the future please let us know.
Disgusting service and behaviour
Disgusting service and behaviour. Ben the driver didn’t bother to turn up and refused to answer my calls. I am sleeping on the floor tonight. When I contacted customer service I was put through to 5 different people and. I have requested a refund and ordered another bed and mattress from a better firm. I would not recommend them to anyone.
March 5, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We're very sorry to hear about the issues with your delivery and the difficulty reaching our team. We appreciate you bringing this to our attention, and we'll investigate what happened to prevent similar situations. Thank you, Megan at Customer Care
Excellent work Bensons
The shop assistant was extremely helpful and knowledgeable. The delivery team were very polite and very fast and efficient. I was impressed by the communication from the delivery team making sure I would be in and also on their delivery times. Excellent work Bensons.
February 28, 2025
Reply from Bensons For Beds - Ayr
Hi Lindsay thank you for sharing your experience with us, we are so glad you are happy with your new purchase.
Thank you, and have a fantastic day!
The sales person was really helpful
The sales person was really helpful, but not pushy
February 28, 2025
Reply from Bensons For Beds - Ayr
Thank you so much Jd for letting us know about your great experience, we love hearing good news.
Joceyln was very knowledgeable
Joceyln was very knowledgeable . Her years of experience showed. We live in a relatively remote area of Scotland. Their secondary delivery company was very efficient in and out within minutes and took away our old mattress . Jocelyn advised me on the most appropriate mattress for me as a runner and for recovery from long runs . Excellent service and after care
February 4, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Clare Sherman, thanks for your praise and kind comments about our team.
Please don't hesitate to reach out if there's anything additional we can do for you.
Time to explore bed mattress options…
Time to explore bed mattress options and suitability. Yvonne patient and informative
February 16, 2025
Reply from Bensons For Beds - Ayr
Hi Anne Mccrae. Thank you for leaving such lovely feedback.
Thank you, and have a fantastic day!
Reply from Bensons For Beds - Ayr
Mrs Margaret Craig, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received. Thank you, and have a fantastic day!
Excellent buying experience
My wife and myself were allowed, without interference, to walk around the showroom and any questions that we had were answered but no pressure to purchase was ever placed on us.
February 10, 2025
Reply from Bensons For Beds - Ayr
Andy Peebles, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received.
Thank you again for leaving us this response!
Excellent Customer Service
We had excellent customer service from John at Bensons beds in Ayr. We were looking for a small double bed, with a headboard and a firm mattress and John showed us exactly what we needed very quickly and my mum is very happy.
January 15, 2025
Reply from Bensons For Beds - Ayr
Hi Susan Leishman, thank you for taking the time to leave a review for us at Bensons for Beds - Ayr. We're happy we could meet your expectations!
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The Ayr team are great! 😊
The Ayr team are great! Very knowledgeable, helpful and patient with such a large purchase. Thank you 😊
January 29, 2025
Reply from Bensons For Beds - Ayr
Thankyou so much for making your purchase with us, it means so much to the team when customers take the time to share how their shopping experience has been.
Kind regards
Bensons for Beds Ayr
The store staff were very knowledgeable…
The store staff were very knowledgeable and so helpful. Explanations were very clear. These points were critical in our final decision to purchase.
January 16, 2025
Reply from Bensons For Beds - Ayr
Thankyou for your kinds words, we are very fortunate in Ayr to have gathered together a very experienced team who we hope can offer the right guidance to everyone on their shopping journey.
Many thanks
Bensons for Beds Ayr
Benson For Beds tv bed
The salesman John, he was really nice and he knew me straight away when I was in the Saturday before. It's a shame they don't do bed assembly on the bed I'm getting. I'm looking forward to trying out my new tv bed.
January 25, 2025
Reply from Bensons For Beds - Ayr
Thankyou so much for sharing your 5 star review. The company are in the process of introducing assembly on these beds in the future but unfortunately we have not quite completed. I will pass on your feedback to John who will take great pride in your recognition.
Regards
Bensons for Beds Ayr
Great Shopping Experience
Our first visit to Benson in Ayr, Scotland was incredibly pleasant. The sales staff were incredibly helpful, knowledgeable and gave us time to browse. Once we selected an item, the staff member explained various options and adapted the choice to suit our needs. I would shop here again in future and recommend it to anyone looking for a great retail experience.
January 25, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Wow thank you so much for this review, we do always ensure we provide the support , advise and guidance that any of our customers need. It can be a complex task picking the right product which is why our colleagues are trained to a high level to assist customers in their journey.
Regards
Bensons for Beds Ayr
Rachel was most helpful at the purchase
January 26, 2025
Reply from Bensons For Beds - Ayr
Hi Mrs Paterson. Thank you for leaving such lovely feedback.
We do hope we can be of assistance in the future. Take care!
Pleasant and knowledgeable staff
Sales assistant was very attentive and knowledgeable. Explained what our needs were and were directed to the products which will arrive soon. Seamless process so far.
January 19, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thanks Louise Wright for leaving a great review, so glad that you received such good service from Jocelyn.
We hope to be of service to you again in the future.
Best wishes,
Bensons for Beds - Ayr
Good information
Good information, good variety of beds to choose from, easy decision to make.
January 17, 2025
Reply from Bensons For Beds - Ayr
Mr Edgar, your satisfaction is our top priority. Mr Edgar, your wonderful feedback and rating mean a lot to us.
Until the next time we meet, take care!
Benson for beds Ayr
Went into the Ayr store of which we have dealt with before. Once again they excelled in customer service. Both Joselyn and John made us feel welcomed and gave us a cup of tea and Chocolates whilst we came to a decision. Had great banter with both of them, thanks folks once again
January 18, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thankyou so much for taking the time to share with us your views. We pride ourselves in Ayr to give customers a memorable experience while ensuring we find the right product to suit your needs. We love to hear that you have shopped with us previously and hope we can assist in the future.
Thanks Bensons For Beds Ayr
Jocelyn Sales Assistant in Ayr
Jocelyn the sales assistant provided exceptional service to my elderly parents during their recent visit.
Jocelyn took the time to ensure that they felt comfortable and at ease, never rushing them through the process. Her patience and understanding made a significant difference, allowing my parents to ask questions with informative answers.
Additionally, her extensive knowledge and informative approach truly stood out. She was able to explain everything clearly and thoroughly, which helped my parents feel more confident and informed about their purchase.
Thank you for having such a dedicated and compassionate team member like Jocelyn. Her efforts have made a lasting positive impact on my parents, and I am truly grateful.
January 11, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We are very fortunate to have Jocelyn in our team and with 26 years of experience in the industry she is well placed to guide our customers to find the right product to suit their needs. I am delighted to hear we were able to support in this purchase and you had such a satisfactory experience.
Regards
Bensons fro Beds Ayr
Helpful sales assistant
All-round good experience and helpful sales assistant rang me back several days later and made sure I didn't miss a major discount, saving me over £100 pounds.
December 31, 2024
Reply from Bensons For Beds - Ayr
Thankyou for your feedback, we will always strive to find the best possible product at a great price.
Thanks
Bensons For Beds Ayr
Reply from Bensons For Beds - Ayr
Thank you for taking the time to leave your review, there can be so many factors to consider in the process of purchasing a bed and we strive to ensure everyone has all their questions and points covered.
Kind Regards,
Bensons for Beds Ayr
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