The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... See more
Company replied
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Rhiannon was such a great help in the Ayr store when we went in to purchase bunk beds for my grandaughter. There was never any pressure to buy and she was very knowledgeable. It was a pleasure to make... See more
Company replied
The entire process was made easy because of the excellent staff assistance in choosing my bed. From ordering to delivery I was kept informed through the process. The delivery staff where courteous... See more
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to a... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
537 reviews
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Lots of choice and information about…
Lots of choice and information about the beds on offer
May 31, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you found a great selection with helpful information. Thank you for your positive feedback; we appreciate it! Take care, Megan at Customer Care
Sales assistant was amazing
Sales assistant was amazing. Really helpful and took time with us to help us choose the best mattress. Couldn't fault her in any way. Would recommend
May 7, 2025
Reply from Bensons For Beds - Ayr
Thank you for your positive review! We are delighted to hear that our sales assistant provided excellent service and helped you choose the perfect mattress. We take pride in our customer service and are grateful for your recommendation.
Great service,very helpful again as he…
Great service,very helpful again as he was 4years ago
May 10, 2025
Reply from Bensons For Beds - Ayr
Thank you for your continued support and for taking the time to leave this wonderful review! We are always happy to assist you and are grateful for your loyalty. Can't wait to work with you again! 🙌 #customerservice #happycustomer
First class
From start to finish the experience was fantastic first class service. Jocelyn was extremely knowledgeable helpful & friendly. We wouldn’t shop anywhere else. Thank you
May 9, 2025
Reply from Bensons For Beds - Ayr
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience with us from start to finish. We pride ourselves on providing first class service and we're happy to have knowledgeable and friendly team members like Jocelyn. We appreciate your support and look forward to seeing you again soon! #customerlove #satisfiedcustomers
The assistant was very informative and…
The assistant was very informative and helped enormously.
April 30, 2025
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We are thrilled to hear that our assistant was able to provide valuable information and assist you. We hope to continue providing excellent service in the future.
Sleep well, Team Bensons💜
Professional experts
Jocelyn was very attentive to our needs and made the customer experience enjoyable. Very informative and passionate with her communication. Took the the time to listen and was patient with our questions. Well done
May 4, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for the kind words and for taking the time to leave a review, we truly appreciate it! Our team is dedicated to providing excellent customer service and we're thrilled to hear that Jocelyn exceeded your expectations. We look forward to seeing you again in the future. Thank you for choosing us! 😊
Sleep well, Team Bensons💜
Good service and lots of information…
Good service and lots of information about the product given. Staff took time to go through all the details with us
April 30, 2025
Reply from Bensons For Beds - Ayr
Thank you so much for your positive review! It's our goal to provide excellent service and thorough product information. We appreciate your business and look forward to helping you again in the future.
Sleep well, Team Bensons💜
Brilliant Service
Fantastic service from start to finish from Bob and his team, everything was so easy from ordering to the delivery, always kept in the loop even down to the delivery drivers phone call 1/2 hour before arriving, they couldn’t do enough for you.
EXCELLENT!!!!
April 23, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you so much for your kind words! We are thrilled to hear that you had a fantastic experience with our team. Making things easy and keeping our customers informed every step of the way is our top priority. We appreciate your business and look forward to serving you again in the future. Take care, Team Bensons💜
Received an excellent service from…
Received an excellent service from Jocelyn at Ayr branch, she was very knowledgeable and extremely helpful.
April 21, 2025
Reply from Bensons For Beds - Ayr
Thank you for sharing your positive experience with Jocelyn at our Ayr branch! We're thrilled to hear she provided you with excellent service and was able to assist you with her knowledge and helpfulness. We hope to see you again soon! Sleep well, Team Bensons💜
Staff were very polite and attentive
Staff were very polite and attentive, in particular John who could not have been more helpful and knowledgeable of the products, they are a credit to the company, perhaps why we are a repeat customer, and Benson's are our first choice.
April 21, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you so much for your kind words! We are thrilled to hear that our staff, especially John, provided you with exceptional service. We strive to make each and every customer's experience memorable and we're honoured to be your first choice. Thank you for being a repeat customer. We truly appreciate your support. Sleep well, Team Bensons💜
Helpful and informative staff.
April 22, 2025
Reply from Bensons For Beds - Ayr
Thank you so much for your kind words! We strive to provide exceptional customer service and we are glad that our staff was able to assist you in a helpful and informative manner. We look forward to seeing you again soon! Sleep well, Team Bensons💜
Staff very efficient and welcoming
April 14, 2025
Reply from Bensons For Beds - Ayr
Thank you so much for your kind words! Our staff works hard to ensure that every customer feels welcomed and taken care of. We appreciate your positive feedback and hope to see you again soon.
staff made sure we made the right…
staff made sure we made the right choice staff were helpful would highly recommend
April 11, 2025
Reply from Bensons For Beds - Ayr
Thank you for the positive review! Our team takes pride in making sure our customers make the right choice and it's great to hear that they were helpful. We appreciate your recommendation! #customerhappiness #excellentstaff
Reply from Bensons For Beds - Ayr
We're happy to hear that you had an easy experience with excellent customer service and no pressure to buy extras. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Ayr
We appreciate your feedback! Our sales team aims to be helpful and knowledgeable, and we are glad to hear about your positive experience. Take care, Megan at Customer Care
The minute I walked in to your…
The minute I walked in to your Heathfield store I felt relaxed and the female staff member greeted me with a smile, no pressure, just advice and a genuine interest in me. I knew roughly what I wanted but was given advice on the best bed for me. She advised me on colours and matching headboard also telling me about discounted offer till Monday. I left the store with ideas and knowledge. I returned with my husband on the Monday placed my order upgraded my headboard and was given two free items as I chose a plan to cover my headboard for any spills or accidental damage. I'm looking forward to my new bed arriving, up to now I am really impressed with the service and knowledge of the staff.
March 27, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear you felt relaxed in our Heathfield store and received helpful, pressure-free advice. It's great you found the perfect bed and headboard with our team's assistance. We appreciate your feedback and hope you enjoy your new bed! Sleep well, Megan at Customer Care
Reply from Bensons For Beds - Ayr
Hi Rodney Tait, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase. We do hope we can be of assistance in the future. Take care!
Helpful staff
Helpful staff. They know their stuff. Did not feel pressured into buying.
March 25, 2025
Reply from Bensons For Beds - Ayr
Hi Mrs Nicola Nimmo thank you for sharing your experience with us, we are so glad you are happy with your new purchase. Thank you Mrs Nicola Nimmo for such good feedback, we are happy we could help. If we can help in the future please let us know. Please don't hesitate to reach out if there's anything additional we can do for you.
Knowledgeable and personable service…
Knowledgeable and personable service from a professional who was passionate about the product. Jocelyn is a credit to the company and made buying the spare bed extremely easy.
March 17, 2025
Reply from Bensons For Beds - Ayr
Cm, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received.
Thanks again for taking the time to leave us this information about your recent visit. Take care!
A very welcome and pleasant experience
John Holland made us welcome, listened to what we were looking for, showed us a number of options that would fit the bill, then left us alone to try out the mattresses, only returning when we said we had made up our minds. He explained all the next procedures clearly and we had some minutes of friendly chat. It was a very pleasant experience
March 4, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thanks Eileen Williams for leaving a great review, so glad that you received such good service.
Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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