The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... See more
Company replied
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rhiannon was such a great help in the Ayr store when we went in to purchase bunk beds for my grandaughter. There was never any pressure to buy and she was very knowledgeable. It was a pleasure to make... See more
Company replied
The entire process was made easy because of the excellent staff assistance in choosing my bed. From ordering to delivery I was kept informed through the process. The delivery staff where courteous... See more
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to a... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Very professional, the sales lady . Explained everything to do with each bed we were interested in. And because of her knowledge. We decided to purchase a bed.
July 23, 2025
Reply from Bensons For Beds - Ayr
Thank you for your positive feedback! Our team strives to provide exceptional customer service and we are glad that our sales lady was able to assist you in finding the perfect bed. We appreciate your business and hope you enjoy your new purchase, Megan at Customer Care
Great service all round.
Had a great experience here. We were asked what we were looking for and guided to a range of suitable beds and left to test them in peace. Delivery was reasonably priced and we got a few freebies after our salesperson did some digging for us. The price we paid was fair and the delivery guys were brilliant. A great experience all round.
July 15, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for taking the time to write such a wonderful review! We are thrilled to hear that you had a great experience at our store and that our team was able to assist you in finding the perfect bed. Our goal is always to provide exceptional service and we are happy to hear that our delivery team exceeded your expectations. Thank you again for choosing us for your bed needs. Come back and see us soon, Megan at Customer Care
Very Helpful staff
Very good staff member helped me pick the right beds for my new flat.
If they accepted AMEX it would have been 5 stars.
July 9, 2025
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We are so happy to hear that our staff member was able to help you find the perfect beds for your new flat. We apologise for not accepting AMEX, but we do offer various payment options to best accommodate our valued customers. We hope to see you again in the future, Megan at Customer Care
Great experience in Ayr
Brilliant experience from the Ayr store from start to finish. Delivery team was excellent too & I feel like I got great value for money.
July 3, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your review! We are thrilled to hear about your brilliant experience at our Ayr store. Our delivery team is dedicated to providing excellent service, and we are glad you felt you received great value for your money. We look forward to seeing you again in the future, Megan at Customer Care
Helpful staff
July 8, 2025
Reply from Bensons For Beds - Ayr
Thank you for taking the time to share your experience with us! Our staff takes great pride in providing helpful and friendly service to our customers. It's our pleasure to assist you in any way we can. We look forward to welcoming you back soon, Megan at Customer Care
Great service and products
Great service and products. Very knowledgable and friendly staff.
July 5, 2025
Reply from Bensons For Beds - Ayr
Thank you for your kind review! Our team takes pride in providing top-notch service and quality products. We're glad to hear you had a great experience with us. See you again soon, Megan at Customer Care
Salesperson was knowledgeable and very…
Salesperson was knowledgeable and very helpful and thorough.
July 1, 2025
Reply from Bensons For Beds - Ayr
Thank you for taking the time to leave a review! We are thrilled to hear that our salesperson provided knowledgeable and helpful service during your visit. It is our goal to always provide thorough assistance to our valued customers. We appreciate your feedback and look forward to seeing you again,
Megan at Customer Care
The Ayr shop experience top quality
The assistant Jocelyn in the Ayr branch was brilliant she went above and beyond to ensure I got the right bed and mattress and I bought a pillow she made sure I had the right one to meet my needs even gave me a bottle of cold water and put the fan on for me as shop was warm , everything was explained to me in detail , so refreshing to have someone who knew what they were doing and made sure the customer came first
June 30, 2025
Reply from Bensons For Beds - Ayr
Thank you for taking the time to share your experience with Jocelyn at our Ayr branch! We are thrilled to hear that she went above and beyond to ensure your needs were met. Providing exceptional service and putting the customer first is our top priority, and we are glad Jocelyn made that happen for you. We truly appreciate your business and hope you enjoy your new bed, mattress, and pillow. Take care, Megan at Customer Care
Jocelyn at the Ayr showroom helped us…
Jocelyn at the Ayr showroom helped us choose a suitable bed. She listened to the fact that it was for a second bedroom and that it wouldn't be used too often so we didn't want to spend a fortune. She was extremely knowledgeable and guided us through what we could have. Very pleased with the result.
June 30, 2025
Reply from Bensons For Beds - Ayr
Thank you so much for your kind words! We are glad to hear that Jocelyn was able to assist you in finding a suitable bed within your budget. Our team takes pride in providing knowledgeable and personalised guidance to our customers. We hope you enjoy your new bed in your second bedroom! Take care, Megan at Customer Care
Good shopping experience
First great atmosphere in store, friendly warm, not pushy nor watching you under a microscope.
Staff close enough to ask questions and get answers. New staff (Rhiannon) double checking with experienced staff to clarify
her answers if not 100% sure to our difficult questions. She quickly understood our requirements as explained and guided us to the appropriate products
June 25, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We're happy to hear that you enjoyed the atmosphere and found our staff helpful. It's great to know that our team was able to understand your needs and guide you effectively. Thank you for your positive feedback! Take care, Megan at Customer Care
Excellent customer service
Bought two double divans and two mattresses within a week - choice and service was excellent on both visits.
June 17, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you found excellent choices and service during both of your visits while purchasing your divans and mattresses. Thank you for your positive feedback, Megan at Customer Care
Fantastic Friendly service
The customer service was fantastic and both the Manager Chris and the sales person Paul were brilliant and let us try out a lot of mattresses and took the time to listen to what we liked and didn’t, we actually didn’t intend on buy that day but they were just so helpful, friendly and not pushy at all, definitely would recommend Benson beds to family and friends
June 14, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you had such a positive experience! We truly appreciate your kind words about our team's helpfulness and the service you received. It's great to know that their assistance made your visit so enjoyable. Thank you for recommending us, Megan at Customer Care
Excellent service and experience..
I can not praise you sales representative enough. She was very kind, helpful and knowledgeable. Providing me with excellent and proportionate guidance and advice so that I was able to buy a bed that met all my needs and one I am very pleased with. Your delivery men were also very courteous and obliging. I would certainly return to your store for any future bed purchases.
June 10, 2025
Reply from Bensons For Beds - Ayr
We appreciate you sharing your positive experience. We're so glad to hear that our sales representative was able to provide excellent guidance and that you are pleased with your new bed. We're also happy the delivery went smoothly. Thank you, Megan at Customer Care
Great overall experience
We visited the store and had a browse before being approached by Joselyn who asked how we were getting on and if we knew what we were looking for. Even with our not very good explanation of what we were looking for she showed us a few mattresses and after the second we knew exactly what style we needed to look for! No pushy sales or upselling if anything was very aware of our budget, after going round the store again with more knowledge of what we wanted we ended up settling on the very first mattress joselyn matched us to, her years of experience definitely showed! Overall great experience and when we went to finish the sale great delivery timeline also. We can’t wait for our new mattress☺️
June 8, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We're glad you enjoyed your experience in our store. It's great to hear that our team member was able to assist you in finding the perfect mattress and that you were pleased with the delivery timeline. We appreciate your positive feedback, Megan at Customer Care
Jocelyn was very good
Jocelyn was very good, I have no problem with the service at all but change my mind the next day
June 13, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you were satisfied with the service. We appreciate your feedback and understand that you changed your mind afterward.
Take care, Megan at Customer Care
Delighted first time customer
Excellent customer service, great product knowledge and very approachable staff. The time spent in sleep pro machine was really useful and experience was such a contrast to the service from other bed shop on the retail park
June 8, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We're so glad to hear about the excellent customer service and product knowledge you experienced Lorraine! It's great that our approachable staff and the sleep pro machine were helpful. Thank you for sharing your positive experience, Megan at Customer Care
Took their time to help us
Took their time to help us. Friendly and listened to what we were looking for and offered us several options. Gave us time to make our own decision afterwards.
June 7, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that our team was helpful and attentive. We appreciate you mentioning the options we provided and the time you had to decide. Thank you for your feedback, Megan at Customer Care
Bith servers were very helpful and made…
Bith servers were very helpful and made the process a lot easier
June 7, 2025
Reply from Bensons For Beds - Ayr
We're glad the servers were helpful and simplified things for you. We appreciate you taking the time to share your positive experience! Take care, Megan at Customer Care
Would recomend shopping here
Jocelyn in the Ayr store was very informative, knew her subject and was very pleasant would recommend shopping here
June 3, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you had such a positive experience in our Ayr store Mags. It's great to know the team member was so helpful. We appreciate your recommendation, Megan at Customer Care
Very helpful staff.
June 2, 2025
Reply from Bensons For Beds - Ayr
Thank you for sharing this amazing 4 star review for us Ruth. Thank you for choosing us, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.