The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... See more
Company replied
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Rhiannon was such a great help in the Ayr store when we went in to purchase bunk beds for my grandaughter. There was never any pressure to buy and she was very knowledgeable. It was a pleasure to make... See more
Company replied
The entire process was made easy because of the excellent staff assistance in choosing my bed. From ordering to delivery I was kept informed through the process. The delivery staff where courteous... See more
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to a... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
537 reviews
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We were able to look round on our own…
We were able to look round on our own and knew who to ask for assistance if required.
September 16, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you were able to browse comfortably and that assistance was readily available. Thank you for your positive feedback!
Best Wishes,
Megan at Customer Care
Poor Customer Service
Bought a bed, got it delivered ( extra charge)and built(extra £60), bed got damaged during build, phoned shop( told to contact customer services( no human contact AI/BOT only) …. 2 weeks later….Still no resolution ….
Bensons…super keen to sell me a bed(then add extra charges-delivery, build bed etc..) then ignored when you have an issue…not good..
August 22, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We regret to hear about the damage during the bed build and the difficulty reaching our customer service. We apologise for the lack of resolution and will review this to improve our service. As there are no order details attached to this review, please follow the link and reach out to us: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Great service in and out the store
Great service in and out the store. Great communication and quality of product
August 26, 2025
Reply from Bensons For Beds - Ayr
We appreciate you sharing your positive experience with us! We're so glad you were happy with our service and product quality.
Take care, Megan at Customer Care
Professional and Friendly
Bensons for Beds have quality products and Paul was a professional, friendly, and knowledgeable sleep expert.
August 27, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you found quality products and that our sleep expert was professional, friendly, and knowledgeable. Thank you for your positive feedback, Megan at Customer care
Reply from Bensons For Beds - Ayr
We are happy to hear that you had a great, pressure-free experience. Thank you for your positive feedback; it means a lot to us.
Thank you,
Megan at Customer care
Polite and friendly staff.
Polite and friendly staff.
Nothing is a bother and super helpful.
John was Very knowledgeable and not pushy in any way.
August 22, 2025
Reply from Bensons For Beds - Ayr
We appreciate your kind words! We're glad our staff was helpful, friendly, and knowledgeable without being pushy. Our goal is to provide excellent service! Thank you for choosing us Mr & Mrs Lawson, Megan at Customer Care
Reply from Bensons For Beds - Ayr
We're happy to hear that our team was helpful in deciding on your needs. Thank you for your positive feedback and your time, Megan at Customer Care
Helpful staff
The sales assistant was very helpful in explaining the differences between the different products.
August 12, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that the sales assistant was helpful in explaining the product differences. We appreciate you taking the time to share your positive experience with us. Sleep well, Megan at Customer Care
Reply from Bensons For Beds - Ayr
Thank you for the kind review! Our staff takes great pride in being helpful and knowledgeable. We strive to provide the best service for our customers. We look forward to your next visit.
Very satisfied customer …
I have already waxed lyrical about Bensons beds. I had a great time choosing the bed for me with the help of Eric and look forward to it arriving soon. I liked the fact that there was no sales pressure and waffle
August 14, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you had a great experience selecting your new bed. We appreciate your positive feedback regarding the helpful assistance and no sales pressure. We look forward to your bed arriving soon, Megan at Customer Care
A bright clean store with pleasant…
A bright clean store with pleasant knowledgable staff without pushing a sale.
Good quality products at great prices
Great communication
August 12, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We appreciate you taking the time to leave us this great review! We're happy to hear that you had a positive experience with our team, products, and store environment. Take care, Megan at Customer Care
Sales person was exceptionally helpful…
Sales person was exceptionally helpful made the purchase so easy and hassle free
August 13, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that our sales team made your purchase easy and hassle-free. We appreciate you taking the time to share your positive experience! Take care,
Megan at Customer Care
Excellent service from paul
August 12, 2025
Reply from Bensons For Beds - Ayr
Thank you for the kind words! We strive to provide excellent service to all our customers and we're thrilled to hear Paul delivered just that. See you soon
Ayr store experience
The staff in the Ayr store were friendly and very efficient. They obviously know the product lines and were very helpful and honest.
Happy to report an enjoyable face to face retail experience- which is sadly becoming rather rare these days. Jocelyn in particular was excellent.
August 9, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your positive review! We are thrilled to hear that you had a great experience with our staff at the Ayr store. We take pride in providing friendly and knowledgeable service to our customers. Jocelyn will be happy to know she made a lasting impression. We hope to see you again soon, Megan at Customer Care
The staff were really friendly and…d up buyinv
The staff were really friendly and helpful. I needed a basic divan and bought exactly what I needed.. The store was very well laid out and I ended up buying a sofa bed as well.
July 28, 2025
Reply from Bensons For Beds - Ayr
Thank you for the kind words! We are delighted to hear that our staff were able to assist you in finding the perfect divan and sofa bed. We take pride in providing a well-organized store and excellent customer service. We hope to see you again soon, Megan at Customer Care
Great for trying out pillows
It was easy to find and try out pillows. The assistant was a lovely pleasant lady who handled our purchase.
July 29, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for the kind words! We are glad to hear you had a positive experience trying out pillows with assistance from our lovely team member. We hope you enjoy your purchase! Megan at Customer Care😊
Jocelyn was very attentive and patient…
Jocelyn was very attentive and patient with me. She made the process very easy and made me feel comfortable. She gave great advice in bed bases and head boards which helped me find the perfect selection for what I wanted. She was a real star and will definitely recommend the store and herself to friends.
July 30, 2025
Reply from Bensons For Beds - Ayr
Thank you for choosing our store, we're thrilled to hear that Jocelyn provided you with exceptional service! We will definitely pass along your kind words to her. It's our pleasure to provide you with a comfortable and stress-free shopping experience. Thank you for recommending us to your friends, Megan at Customer Care
Should.sleep.better Now
Honestly, Jocelyn could not have done anymore to guide me.through the minefield of beds, also the the matress facility is excellent. Give you the experience of all the types.
July 28, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We take pride in helping our customers find the perfect bed and we're thrilled that you had a positive experience with our mattress facility. We strive to provide the best selection and service for all bed types. Thank you for choosing us, Megan at Customer Care
Thouroughly recommend Bensons for Beds…
Thouroughly recommend Bensons for Beds Ayr -
The attention we received from the sleep expert was fantastic with no pressure just genuinely a nice personality who had a good knowledge on the subject of the products he was selling
The store was very clean and spacious with a good choice
I would certainly recommend both him and the store 5/5
July 28, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for the rave review! At Benson's for Beds Ayr, our goal is to provide a personalized and pressure-free shopping experience. We're glad our sleep expert was able to exceed your expectations. As always, we appreciate your recommendation. Thank you for choosing us! Megan at Customer Care⭐️⭐️⭐️⭐️⭐️
Great experience from start to finish
The experience was great from start to finish very knowledgeable and helpful im making us make a decision
July 21, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you for your review! We are thrilled to hear that you had a great experience with us and that our team was knowledgeable and helpful in making your decision. We appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
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