The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... See more
Company replied
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Rhiannon was such a great help in the Ayr store when we went in to purchase bunk beds for my grandaughter. There was never any pressure to buy and she was very knowledgeable. It was a pleasure to make... See more
Company replied
The entire process was made easy because of the excellent staff assistance in choosing my bed. From ordering to delivery I was kept informed through the process. The delivery staff where courteous... See more
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to a... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
537 reviews
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The shop messed up my order but…
The shop messed up my order but customer service dealt with the problem immediately and made the the problem better straight away and the person I dealt with was brilliant right down to the customer service manager so thanks to them i shall give them excellent customer service
December 4, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We appreciate you taking the time to share your experience. We are happy to hear that our team was able to resolve the order issue quickly and efficiently. We value your feedback and are glad you were satisfied with our service.
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Ayr
We appreciate you mentioning our helpful staff and that nothing was a bother. We are so glad you had a positive experience with our team!
Reply from Bensons For Beds - Ayr
We appreciate your positive feedback and are glad you had great service. We are happy John was brilliant!
Reply from Bensons For Beds - Ayr
Thank you for your 5 star review! We’re so pleased our staff could assist you. Your feedback means a lot to us,
Megan at Customer Care!
Jocelyn was extremely good at…
Jocelyn was extremely good at understanding what we were looking for and pointing us to the bed etc. that best suited our needs. She made the process very easy.
November 13, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you had a positive experience. It's great to know that our team helped you find exactly what you were looking for and made the process easy for you. Thanks for your feedback,
Megan at Customer Care!
Bensons definitely for Beds
From going into Bensons for Beds until having my Base delivered your service was “1st Class” the Gentleman who advised me to the delivery Young Men I can’t praise them enough. The base itself is perfect and the quality brilliant, THANK YOU.
November 13, 2025
Reply from Bensons For Beds - Ayr
This is a fantastic review! Thank you for taking time to leave us some positive comments. We are thrilled that you love your new product and that you had great service while shopping with us Thank you, Anthea. - Team Bensons
Very good experience.
Very good experience.
Helpful staff that knew what they were talking about and didn’t put pressure on me buying anything.
Good quality products that wasn’t overly priced and the delivery cost was very reasonable.
Would definitely go there again if I needed another purchase of bed or mattress and recommend them to family and friends.
November 9, 2025
Reply from Bensons For Beds - Ayr
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments. We agree that this is a great product! – Thank you, Anthea - Team Bensons
Was really an informative chat we had…
Was really an informative chat we had with the stuff at the shop
November 7, 2025
Reply from Bensons For Beds - Ayr
We're glad you found your conversation at our shop informative. Thank you for your positive feedback; we appreciate it a lot.
We’d love to serve you again in the future.
Megan at Customer Care
Igel mattress
Excellent service and guidance from Eric. He was very professional, helpful and knowledgeable about the products in the showroom. We are now looking forward to receiving our new mattress.
November 6, 2025
Reply from Bensons For Beds - Ayr
Thank you for your kind words! We’re delighted to hear Eric provided excellent guidance and shared his product knowledge to help you choose the perfect mattress. We hope you love it when it arrives! 💜
Thank you for your positive review Graeme. – Lauryn at Customer Care
A Great Store For A Dreamy Bed
As a first time buyer. Our assistant's Paul & Chris were fantastic. Friendly from the get go. We told Paul what we were looking for and he was straight up showing us all kinds of beds. Detailing each one as we went. He was very understanding and most importantly, he listened to what we wanted. There was no over selling by any means. We felt really relaxed and we spent two hours talking about all types of beds and what we liked/disliked. Finally we picked our bed and have no regrets. We payed for the installation along with the care kit. Everything was given in detail and explained really well. The deliverymen managed to set up the bed within 45 minutes. Every bolt/nut is on tight. There's no wobbling or over tightening. They built it very well.
I've never paid for a proper bed before. It was always from online. And over the years my body has suffered. I personally suffer Fibromyalgia (Chronic Pain). And to be able to sleep on a proper bed is a relief. They take illness's into account also. Which is great to see. It's always been a trust thing with me. But now knowing they delivered everything they sought out to do for us. I'd recommened and buy from Bensons For Beds again.
As a customer, I hope you get the same experience as we did. For future employers, I hope you get the same training Paul & Chris have had over the years. As it shows they're passionate on what they do. Ultimately they love helping people. So for that, they get a big 5 stars.
Thank you Paul & Chris!
October 21, 2025
Reply from Bensons For Beds - Ayr
Thank you for sharing such an incredible experience! We’re thrilled to hear Paul and Chris provided friendly, knowledgeable, and patient service, making your first-time purchase stress-free and enjoyable. It’s wonderful to know their passion and care helped you find the perfect bed and that the delivery team ensured everything was set up perfectly. Your kind words and recommendation mean so much to us – we’ll make sure Paul and Chris see this! 💜
Thank you for your positive review – Lauryn at Customer Care
Our visit was a bit of a whim
Our visit was a bit of a whim. We were intending to buy a new mattress and went in to have a look. We tried out various ones. The assistant was friendly, courteous and was knowledgeable. We eventually found a mattress we were happy with and the extra discount deal settled it. So we bought it. The service was well explained and was excellent
November 3, 2025
Reply from Bensons For Beds - Ayr
Thank you for sharing your experience! We’re so pleased our team made your visit enjoyable with friendly, knowledgeable service and clear explanations. It’s great to hear you found the perfect mattress and appreciated the extra discount – we love helping customers get the best value! 💜
Thank you for your positive review – Lauryn at Customer Care
Excellent customer service
Our salesman Paul was very good in explaining the different types of mattresses and we took the test to see which firmness we preferred. Straight away he showed us to the mattress which we eventually bought. He was very pleasant and did not rush our decision.
November 2, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We're glad you enjoyed your experience. It's wonderful to hear that our team member explained the mattress options clearly and helped you find the perfect fit without rushing your decision. Thank you for your positive feedback,
Megan at Customer Care
Rep couldn't be more helpful good…
Rep couldn't be more helpful good customer service
October 24, 2025
Reply from Bensons For Beds - Ayr
We appreciate you taking the time to share your positive experience. We're happy to hear that our service was helpful to you,
Megan at Customer Care
Great salesman
John is a great salesman extremely pleasant and helpful listened to what was required and could point me in the right direction even looked up my last purchase to get me exactly what I wanted. A credit to your company
October 27, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you had such a positive experience. It's great to know the team member was so helpful in understanding your needs and assisting you. We appreciate your feedback,
Megan at Customer Care
Smooth personal experience
Smooth personal experience. If anything too much repeated information by text and email.
October 4, 2025
Reply from Bensons For Beds - Ayr
We're glad you enjoyed your experience. We appreciate your feedback about the repeated information and will review our communication methods. In the meantime, you can unsubscribe in the emails sent if you feel you no longer wish to receive these.
Thank you again for your review,
Megan at Customer Care
Paul was really understanding
Paul was really understanding, really patient, listened to what we were looking for then helped us decide by showing us the different mattresses that would suit our needs.
He was kind, considerate & very helpful. Excellent service, thank you xx
October 4, 2025
Reply from Bensons For Beds - Ayr
Thank you so much for your lovely feedback! We’re delighted Paul provided patient, kind, and helpful service to guide you to the perfect mattress. We’ll be sure to pass on your thanks!
Best Wishes,
Megan
Bensons for Beds Customer Care
Reply from Bensons For Beds - Ayr
Thank you for your feedback! We're pleased to hear you enjoyed our products and customer service.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Ayr
We're happy to hear that you found our store assistants helpful. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Quality and style of ottoman bed frame
Quality and style of ottoman bed frame. Looked in the shop then ordered online when I made up my mind what frame I wanted. Choice of bed frames was good. Staff in shop were very helpful.
September 24, 2025
Reply from Bensons For Beds - Ayr
Thanks so much! It’s great to hear you appreciated both the choice of bed frames and the support from our team. We’re delighted you found exactly what you wanted and made your purchase with confidence.
Take care,
Megan at Customer Care💜
No hassle quick and friendly service…
No hassle quick and friendly service from Rihanna. All done in 25mins
September 16, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear that you received quick and friendly service. Thank you for taking the time to share your positive experience with us!
Thank you,
Lauryn at Customer Care.
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