The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... See more
Company replied
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Rhiannon was such a great help in the Ayr store when we went in to purchase bunk beds for my grandaughter. There was never any pressure to buy and she was very knowledgeable. It was a pleasure to make... See more
Company replied
The entire process was made easy because of the excellent staff assistance in choosing my bed. From ordering to delivery I was kept informed through the process. The delivery staff where courteous... See more
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to a... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
537 reviews
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Great customer care
Jocelyn made us feel at ease and gave us plentiful information and plenty of time to browse. We chose our bed and mattress based on information given and process seamless. Unfortunately Jocelyn had days off however passed all our information to the team who completed the sale with ease and professionalism
February 2, 2026
Reply from Bensons For Beds - Ayr
We're happy to hear that you felt at ease and had plenty of time to browse. It's great the information helped you choose your bed and mattress, and that the sale was completed with ease and professionalism. Thank you for your positive feedback!
5 stars to the delivery team
5 stars to the delivery team!
Delivered bed on time and with no fuss. We paid for delivery and installation of our new bed. The team had our bed set up in no time and both gentlemen were courteous and professional. I would definitely recommend them.
February 15, 2026
Reply from Bensons For Beds - Ayr
We're happy to hear that the delivery team provided a seamless experience and set up your new bed quickly and professionally. We appreciate your recommendation!
Excellent service both in store and…
Excellent service both in store and delivery and assembly
February 9, 2026
Reply from Bensons For Beds - Ayr
We appreciate you sharing your positive experience with our store, delivery, and assembly teams! We're so glad to hear about the excellent support,
Megan at Customer Care
Great service from start to finish
Great service from start to finish
Very helpful instore and made choosing a lot easier
February 6, 2026
Reply from Bensons For Beds - Ayr
We appreciate your positive feedback. We're happy to hear our instore team made choosing easier and provided great service from start to finish!
Everyone involved from the sale to the…
Everyone involved from the sale to the delivery and assembly were very helpful and obliging
February 5, 2026
Reply from Bensons For Beds - Ayr
We appreciate your positive feedback! We're so happy to hear that everyone involved in the sale, delivery, and assembly was helpful and obliging.
Helpful and knowledgable staff
Helpful and knowledgable staff. Delivery came in day and time stated. New mattress placed and old one taken away for upcycling, efficiently and quickly.
February 6, 2026
Reply from Bensons For Beds - Ayr
We're happy to hear that our staff were helpful and knowledgable. It's great to know the delivery was on time and the mattress removal was efficient. We appreciate your feedback!
Made easy and pleasant experience with…
Made easy and pleasant experience with the sale lady who everything was made simple and available 10 / 10
February 5, 2026
Reply from Bensons For Beds - Ayr
We appreciate you sharing your experience. We are so happy to hear that our staff made everything simple and available, resulting in a pleasant experience!
Great quality product at very…
Great quality product at very reasonable fair prices , fantastic that they provide such long guarantees on their products at no extra cost , clearly shows the quality . The staff in the shop were so friendly and I was blown away with their knowledge , I had visited dreams and left very quickly , very clear bensons themselves in giving great service
October 27, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear you found a great quality product at reasonable prices and appreciate the long guarantees. We appreciate your positive comments regarding our friendly and knowledgeable staff and are glad you experienced great service.
Great Experience
Eric who looked after us and guided us through the process was superb! Thanks for your help!
January 27, 2026
Reply from Bensons For Beds - Ayr
We're so glad that our team member provided superb guidance during your visit! It's wonderful to hear that their help was appreciated. Thanks for your feedback!
Reply from Bensons For Beds - Ayr
We're glad you found our sales assistant's knowledge extensive. Thank you for your positive feedback; we appreciate it.
The team at Ayr were very personable
The team at Ayr were very personable. Very knowledgeable.
January 22, 2026
Reply from Bensons For Beds - Ayr
We appreciate your feedback. We're so glad to hear that you found our team personable and knowledgeable!
Knowledgeable friendly staff
January 20, 2026
Reply from Bensons For Beds - Ayr
We appreciate your positive feedback! Thank you.
Brilliant service and knowledge of…
Brilliant service and knowledge of products. Jocelyn from the Heathfield, Ayr branch was fantastic to work with. Top quality products and great price.
December 31, 2025
Reply from Bensons For Beds - Ayr
We appreciate you sharing your positive experience! We're so happy to hear that you received brilliant service, product knowledge, and top-quality products at a great price.
Well done John!
Friendly helpful staff who gave you all options & didn't pressurise you into making a decision. Nothing worse than feeling you are not being allowed to make up your own mind.
January 14, 2026
Reply from Bensons For Beds - Ayr
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was helpful and provided you with options without pressuring you. We value your ability to make your own decisions.
Happy days
I would just like to say Paul at the Ayr store was extremely patient and attentive both when I initially bought my mattress and two days later when I wanted to change it for a softer version. I am now very happy with my new mattress. Thank you Paul.
January 10, 2026
Reply from Bensons For Beds - Ayr
Thank you so much for sharing your experience! 😊 We’re delighted to hear that Paul at the Ayr store took such patient and attentive care of you — both when choosing your mattress and when helping you switch to a softer one. We’re so glad you’re now happy with your new mattress.
We’ll make sure Paul sees your lovely feedback — it’ll mean a lot to him!
Come back and visit us anytime!
Megan at Customer Care
Bensons beds
I have purchased 3 major items on separate occasions,dealt with all staff at one point. There customer service to say the least was absolutely excellent.
Extremely happy customer.
January 9, 2026
Reply from Bensons For Beds - Ayr
Thank you for your amazing feedback Douglas! We’re thrilled to hear you’ve had excellent service on multiple occasions. Your continued trust means the world to us—so glad you’re an extremely happy customer!
Take care,
Megan at Customer Care😊
Joss (Ayr store) went above and beyond
Joss from the Ayr store went above and beyond to assist my grandfather in finding an appropriate bed and mattress for his needs, and the needs of my disabled grandmother. Joss was very knowledgeable and ensured my grandfather got the most of his money, making him feel at ease during the whole experience and made sure he understood exactly what he was ordering, putting his mind at ease.
I personally will be returning to purchase my own bed/mattress in the new year as I was so impressed with prices and the customer service.
December 30, 2025
Reply from Bensons For Beds - Ayr
We're happy to hear about the positive assistance your grandfather received in finding a suitable bed and mattress. It's great to know that our team member was knowledgeable and made him feel at ease. We appreciate your intention to return and look forward to assisting you in the future. Thank you for your positive review – Lauryn at Customer Care 💜
Bensons: great for beds
A visit to the Ayr branch to find a bed frame proved worthwhile. I spoke with an extremely helpful staff member, who listened as I described what I needed. He showed me to a British product of high quality that was being sold at a very good price.
The frame was delivered on the date and time arranged and assembled swiftly. Communication throughout purchase and delivery process was excellent.
November 19, 2025
Reply from Bensons For Beds - Ayr
We’re so glad your visit to Ayr was worthwhile and that everything went smoothly from purchase to delivery! Enjoy your new bed frame. Thank you for your positive review – Lauryn at Customer Care 💜
First Class Service all the way from…
First Class Service all the way from start to finish from Benson Beds and their delivery team. Cannot recommend highly enough.
Efficient and courteous delivery from the guys.
Excellent!
December 23, 2025
Unprompted review
Reply from Bensons For Beds - Ayr
We’re thrilled to hear your experience was first class from start to finish! Our delivery team will be delighted to know their efficiency and courtesy stood out. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great service
Great service. Not pushed just left to browse and then came over to see if they could help .
December 13, 2025
Reply from Bensons For Beds - Ayr
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
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