The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... See more
Company replied
Location
Switch locationUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rhiannon was such a great help in the Ayr store when we went in to purchase bunk beds for my grandaughter. There was never any pressure to buy and she was very knowledgeable. It was a pleasure to make... See more
Company replied
The entire process was made easy because of the excellent staff assistance in choosing my bed. From ordering to delivery I was kept informed through the process. The delivery staff where courteous... See more
John, Assistant Manager, explained the different types of mattress and firmness well. We tested them out and narrowed down to two. We left to think things over. John called a couple of days later to a... See more
Company replied
Company details
About Bensons For Beds - Ayr
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, United Kingdom
- 1292618293
4.9
Excellent
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All round professionalism no pushy…
All round professionalism no pushy sales tactics I was very impressed
March 25, 2026
Reply from Bensons For Beds - Ayr
Thank you for the great feedback! 😊 We’re delighted to hear you were impressed with the professionalism of the team and appreciated the relaxed, no‑pressure approach. That’s exactly the experience we aim to deliver. Enjoy your new bed,
Megan | Customer Care Specialist✨
Top service and quality became and…
Top service, quality bed frame and mattress. Posh pillows are winners also.
A++
December 21, 2025
Reply from Bensons For Beds - Ayr
Thank you for your lovely review David! Delighted to hear you’re loving the bed frame, mattress — and those posh pillows! Top service for a top customer.
Sleep well,
Megan at Customer Care💜
I did not order a bed.I ordered a…
I did not order a bed.I ordered a wardrobe and drawers.was told they would be delivered on 10th March then changed to 11th of march.then low and behold it was changed to 17th march.I phoned and spoke to Eric in Ayr branch who questioned my story of txts I got.he said it was not possible.I still have txts on my phone.no I firstly was dealing with paul.this scenario has meant we were two weeks without furniture as I had donated mine to charity.not pleased at all with service.
March 20, 2026
Reply from Bensons For Beds - Ayr
Thank you for sharing your experience Mrs Johnstone. I’m really sorry to hear about the repeated changes to your delivery date and the confusion around the messages you received. Being without your furniture for two weeks after donating your old items must have been incredibly frustrating, and you should never have felt that your account of events was being questioned.
We really appreciate you bringing this to our attention, and we’ll be feeding this back to the relevant teams to make sure situations like this are properly addressed going forward. If there’s anything more we can do to help, please let us know,
Megan at Customer Care
Bensons for beds was recommended to me…
Bensons for beds was recommended to me by a family member who recently purchased a bed. I could not have asked for more from the sales team to the delivery team. The sales team were knowledgeable, friendly and very helpful insuring I got the perfect mattress for my needs within my budget, they were very patient as I changed my mind several times, I was informed of any discounts or offers on products and they even took the time to talk me through the assembly of bed frame. The delivery team phoned to let me know they were ahead of schedule and could come early if it suited me which was perfect. They were efficient, polite and very careful while carrying heavy boxes through a very narrow and awkward space to put items in desired rooms. I couldn’t recommend them enough. I’ll be returning to purchase matching bedroom furniture.
March 18, 2026
Unprompted review
Reply from Bensons For Beds - Ayr
Thank you so much for sharing such a wonderful and detailed review! We’re delighted to hear that your family member’s recommendation led you to us, and even happier that your experience—from the sales team to the delivery team—was everything you hoped for.
We truly appreciate your recommendation and are thrilled to hear you’ll be returning for matching bedroom furniture. We look forward to welcoming you back,
Megan at Customer Care! 😊✨
Reply from Bensons For Beds - Ayr
Thank you for giving us 5 stars Ryan! We’re really glad to hear you received great service and helpful, non‑pushy advice. We truly appreciate your feedback,
Megan at Customer Care😊✨
Excellent service
March 9, 2026
Reply from Bensons For Beds - Ayr
Thank you for your kind review Diane! We’re delighted to hear you received excellent service — we really appreciate your feedback!
Hope to see you again in the future,
Megan at Customer Care😊
Reply from Bensons For Beds - Ayr
Suzanne Wise,
We appreciate you letting us know our staff was patient and knowledgeable! We are so glad you had a great experience with our team.
Team Bensons - Jessica
excellent service
friendly, polite and very efficient staff from sales assistant to delivery staff.
very pleased with the bed which is comfortable
and stylish
March 9, 2026
Reply from Bensons For Beds - Ayr
So happy to hear you had friendly, polite, and super‑efficient service from start to finish! 😊 And even better that your new bed is both comfortable and stylish.
Sleep well,
Megan at Customer Care
We were very happy with the shopping…
We were very happy with the shopping experience, the shop in Ayr was very clean and well presented.
The sales assistant was knowledgeable and helpful.
They could deliver the mattress we purchased in a short timeframe and communication was clear and precise.
The delivery men were friendly and careful, however we were not pleased that they left the mattress in two layers of plastic wrapping when we were informed they would take all packaging away.
March 5, 2026
Reply from Bensons For Beds - Ayr
Douglas Woolf,
We're glad you were happy with your shopping experience and found our sales assistant knowledgeable. We appreciate your feedback regarding the delivery and will address the packaging issue. Thank you.
Team Bensons
Professional and informed service
Professional and informed service from shop to delivery
March 1, 2026
Reply from Bensons For Beds - Ayr
Stewart Agnew,
We're happy to hear that you found our service professional and informed, from the shop to the delivery. Thanks for your feedback.
Team Bensons
Excellent all round experience
Helpful in-store staff, delivery on time, courteous delivery staff, speedy assembly and all wrapping materials removed.
February 2, 2026
Reply from Bensons For Beds - Ayr
JPEE,
We're happy to hear that our in-store staff were helpful, the delivery was on time, the delivery staff were courteous, and the assembly was speedy with all wrapping materials removed!
Team Bensons
Good quality and great service
February 27, 2026
Reply from Bensons For Beds - Ayr
Mr John McDonald,
We appreciate your positive feedback and we are so glad you were happy with our quality and service.
Team Bensons
Helpful and friendly staff
Helpful and friendly staff. Purchase dealt with speedily and efficiently.
February 28, 2026
Reply from Bensons For Beds - Ayr
Mrs Brown,
We appreciate your feedback! We're so glad to hear that our staff were helpful and friendly and that your purchase was dealt with quickly and efficiently.
Team Bensons
Rhiannon at the Ayr store was great
Rhiannon at the Ayr store was great, really informative, friendly and helpful. She never made me feel under any pressure to buy, or rushed to make a decision. She also looked up my previous old mattress so that we could check which type that I had previously. She got me the best deal too.
January 29, 2026
Reply from Bensons For Beds - Ayr
Thank you so much for your wonderful review Mrs Stewart! 😊 We’re delighted to hear that Rhiannon at our Ayr store gave you such informative, friendly, and helpful service. It’s great to know she made you feel completely comfortable, never pressured, and took the extra time to check your previous mattress to help you choose the right one. We’re so glad she could also secure the best deal for you! We’ll be sure to pass on your lovely feedback — she’ll be thrilled,
Megan at Customer Care
Very professional service from the…
Very professional service from the moment I stepped into the shop. Salesperson was very knowledgeable and was able to offer clear honest advice.
February 23, 2026
Reply from Bensons For Beds - Ayr
Thank you for your wonderful feedback! We’re delighted to hear you received professional service from the moment you walked in. Our team prides itself on offering knowledgeable, clear, and honest advice — we’re glad this shone through during your visit.
We’re so glad you had a great experience,
Megan at Customer Care
The staff in the Ayr store were great
The staff in the Ayr store were great, could not have been more helful, the delivery was on time, again the staff were great assembled the bed fitted the mattresses and left no mess in this day and age what more could you hope for.
February 19, 2026
Reply from Bensons For Beds - Ayr
Really appreciate your lovely review Barry. Great to hear the Ayr team couldn’t have been more helpful, and that delivery was punctual and professional. Fantastic that the drivers assembled everything, fitted the mattresses and left no mess behind. Thank you for the kind words!
Megan at Customer Care⭐
New mattress purchase.
Jocelyn at the Ayr branch was extremely helpful and knowledgeable. She answered all my questions knowledgeably and made my decision and purchase a great experience. Very efficient and helpful. We have bought through this branch before and been very pleased with everything.
February 17, 2026
Reply from Bensons For Beds - Ayr
We're happy to hear that you found our staff member at the Ayr branch helpful and knowledgeable. It's great to know that they answered all your questions and made your decision and purchase a great experience. Thank you for your positive feedback!
Stewart - Team Bensons
Reply from Bensons For Beds - Ayr
We're so glad the staff were helpful and that you had a good experience! We appreciate you taking the time to leave us positive feedback.
Stewart - Team Bensons
Always first class service in Ayr…
Always first class service in Ayr Bensons. Staff are knowledgeable, friendly and provide outstanding customer service. Highly recommended the Ayr store
January 18, 2026
Reply from Bensons For Beds - Ayr
We appreciate your positive feedback! We're happy to hear that you consistently receive first-class service at our Ayr location and find our staff knowledgeable and friendly.
Stewart - Team Bensons
Staff helpful and offered good advice…
Staff helpful and offered good advice when assembling the bed.
February 16, 2026
Reply from Bensons For Beds - Ayr
We appreciate your positive feedback! We're so happy to hear our staff was helpful and offered good advice when assembling the bed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.