Returning customers looking to upgrade bed. Good choice of product and not rushed to try beds. Really helpful sales person who gave good advice and recommendations. Not given 5 stars ((yet) as items... See more
Location
Switch locationUnit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB
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Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... See more
Company replied
Mandy at Banbury was fantastic, full of knowledge and was very helpful, I can not wait to get my new mattress
Mandy in the Banbury store was really helpful and nothing was too much trouble. She didn't rush us even when we changed our minds several times.
Company replied
Company details
About Bensons For Beds - Banbury
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, United Kingdom
- 1295267193
4.8
Excellent
428 reviews
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Mandy at Banbury was fantastic
Mandy at Banbury was fantastic, full of knowledge and was very helpful, I can not wait to get my new mattress
September 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mandy in the Banbury store was really…
Mandy in the Banbury store was really helpful and nothing was too much trouble. She didn't rush us even when we changed our minds several times.
September 9, 2026
Reply from Bensons For Beds - Banbury
We're so pleased to hear about your positive experience at our Banbury store! It's wonderful that our team member provided such helpful service and took the time to assist you, even when you changed your mind. We truly appreciate your feedback!
Team Bensons
Returning customers looking to upgrade…
Returning customers looking to upgrade bed. Good choice of product and not rushed to try beds. Really helpful sales person who gave good advice and recommendations.
Not given 5 stars ((yet) as items not delivered.
September 9, 2026
Good customer service
Good customer service, good range of items, friendly and explained everything
September 6, 2026
Reply from Bensons For Beds - Banbury
We're delighted to hear that you received good customer service and found a great range of products to choose from! It's wonderful to know our friendly team took the time to explain everything clearly and help make your experience an enjoyable one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Bed Order/Delivery
From choosing, ordering through to delivery and installation, Benson have been very efficient, flexible and kept us informed, especially on delivery where we were contacted at various times for update on timings which was very helpful
August 31, 2026
Reply from Bensons For Beds - Banbury
Hi Mark,
Thank you for your wonderful feedback! 😊 We're delighted to hear that your experience was smooth and positive from choosing and ordering your bed right through to delivery and installation.
It's great to know that our team kept you informed throughout the process, particularly on delivery day with the timing updates. We understand how important clear communication is, and we're pleased that these updates helped make things more convenient for you.
Thank you for choosing Bensons for Beds. We hope you enjoy your new bed and many comfortable nights ahead,
Megan | Customer Care Specialist
Great team that delivered and assembled…
Great team that delivered and assembled the bed. Good knowledge from the shop where we purchased
August 29, 2026
Great service from your Banbury branch.
Great service from your Banbury branch.
Thank you!!
August 26, 2026
Great sales advice
Great sales advice, quick delivery, job well done thanks!
August 26, 2026
Unprompted review
Reply from Bensons For Beds - Banbury
We're happy to hear our sales advice and quick delivery met your expectations. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Banbury
We're so pleased to hear that our team was knowledgeable about our products and very customer-friendly. Thank you for sharing your positive experience!
Team Bensons
The member of staff was very polite and…
The member of staff was very polite and knowledgeable about our items that we had chosen, we new want brand of mattress we wanted and the member of staff gave us further information on the brand which help us make our mind up to buy the mattress and the bed.
August 13, 2026
Reply from Bensons For Beds - Banbury
We're so pleased to hear that our staff member was polite and knowledgeable, providing you with helpful information that assisted your decision to purchase both the mattress and the bed. Thank you for your positive feedback!
Team Bensons
Our whole buying experience was handled…
Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery team were great, they arrived on time and without any fuss, assembled the beds in double quick time. Great experience would definitely recommend the Banbury store and the team there. Thank you Paul & Angela
August 13, 2026
Reply from Bensons For Beds - Banbury
We're so pleased to hear about your excellent buying experience! It's wonderful that our team provided such helpful advice without any sales pressure, and that the delivery and assembly of your new beds were handled so efficiently. We're thrilled you're happy with your fabulous beds and bedding!
Team Bensons
Fantastic help and support plenty of…
Fantastic help and support plenty of beds to look at and try found the right bed for me and looking forward to receiving it.
August 11, 2026
Reply from Bensons For Beds - Banbury
We're so pleased to hear you received fantastic help and support, and that you found the right bed for you! It's wonderful that you're looking forward to receiving it.
Team Bensons
Reply from Bensons For Beds - Banbury
Hey Ms Morris,
Thank you for your wonderful review! 😊 We're delighted to hear you're enjoying your super-quality mattress and that everything arrived on time. It's also fantastic to know our delivery team were polite and professional throughout. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Banbury
We're so pleased to hear you experienced first-class customer service during your visit to our store. Thank you for your wonderful feedback!
Team Bensons
Friendly Assistant,excellent service.
Friendly Assistant, very helpful and knowledgeable about the products. The whole experience was good.
August 7, 2026
Reply from Bensons For Beds - Banbury
We're so pleased to hear that you found our assistant friendly, helpful, and knowledgeable about our products. It's wonderful that your whole experience was good. Thank you for your kind words!
Team Bensons
Very reliable under no pressure to buy
Very reliable under no pressure to buy
Very helpful in all aspects. Would recommend.
July 21, 2026
Unprompted review
Reply from Bensons For Beds - Banbury
We're so pleased to hear you found our service reliable and helpful in all aspects, without any pressure to buy. Thank you for your recommendation!
Team Bensons
Amazing experience!
A great service from the moment we stepped into the store, to receiving our mattresses.
July 5, 2026
Reply from Bensons For Beds - Banbury
Thank you for your wonderful review! We're delighted to hear that you received great service from the moment you stepped into the store right through to the delivery of your mattresses.
Providing a smooth and enjoyable experience from start to finish is what we strive for, so it's fantastic to know we met your expectations.
Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable and restful nights ahead! 😊
Reply from Bensons For Beds - Banbury
We are so pleased our sales representative was extremely helpful. We truly appreciate your kind words and positive feedback!
In store experience was excellent and…
In store experience was excellent and the delivery was equally as good.
July 4, 2026
Reply from Bensons For Beds - Banbury
We're so pleased you found your in-store experience and delivery excellent. Thank you for your kind feedback!
Team Bensons
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