Very happy we chose Bensons for 2 beds and mattresses. The assistant was very helpful showing us different options before we made our choices. Plenty to choose from and very competitive prices. We wer... See more
Company replied
Location
Switch locationFormer Rodds Electrical, Braunton Road, EX31 1GE Barnstaple, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales team were very helpful and knowledgeable, which helped us select our beds of choice. The delivery team were friendly, professional and installed our beds where we wanted them and took all... See more
Company replied
Excellent customer service and quality product. We’re very pleased with the whole experience of choosing and getting our new bed. The sales staff was helpful but also left us to choose. The deliver... See more
Company replied
Kept me informed of delivery time. Courteous despite a long journey delivering to small villages in a huge truck, holiday traffic and hot weather. We assumed our mattress would be delivered to main s... See more
Company replied
Company details
About Bensons For Beds - Barnstaple
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Former Rodds Electrical, Braunton Road, EX31 1GE, Barnstaple, Devon, United Kingdom
- 1271325376
4.8
Excellent
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Salesman made it easy to make the right…
Salesman made it easy to make the right choice for us.Conner knows his job
March 29, 2026
Reply from Bensons For Beds - Barnstaple
Thank you for your feedback! 😊 We’re so pleased to hear Conner made it easy for you to choose what was right for you. His knowledge and support really do make a difference—we’ll be sure to pass this on to him,
Megan | Customer Care Specialist⭐
Great experience in the Barnstaple…
Great experience in the Barnstaple store with Susan. Really helpful and super friendly! Would recommend!
March 30, 2026
Reply from Bensons For Beds - Barnstaple
Thank you for the lovely feedback Mollie! We’re so glad you had a great experience with Susan in our Barnstaple store — helpful, friendly service at its best. Thanks for the recommendation,
Megan at Customer Care🛏️✨
New bed purchase
We received excellent service and support when we were shopping for a new bed, really friendly and helpful.
March 30, 2026
Reply from Bensons For Beds - Barnstaple
Lovely to hear! Thanks for the kind words, we’re glad the team could help 😄
Looking forward to welcoming you back again soon,
Megan | Customer Care Specialist✨
Friendly knowledgeable staff
Friendly knowledgeable staff, and very well informed of or order from the beginning to delivery
March 26, 2026
Reply from Bensons For Beds - Barnstaple
Thanks for the lovely feedback—our team loves keeping customers informed every step of the way!
We're always here if you need anything else,
Megan | Customer Care Specialist💜
Very good sales person when buying bed
Very good sales person when buying bed, delivery dxcellent
March 12, 2026
Reply from Bensons For Beds - Barnstaple
Thank you for your fantastic review Helen! We’re so pleased you had a great experience with our sales team, and wonderful to hear your delivery was excellent too!
Until next time, take care,
Megan at Customer Care!💤
Polite, friendly,informative staff
From the time you enter the shop, you are not rushed, left to have a good look around, then when you are ready for help, staff are, polite, helpful, infomative, and friendly, the delivery men Graham, and Reece, were polite, friendly, very helpful, even vacumed up the bits after assemly of bed.Thank you.
February 22, 2026
Reply from Bensons For Beds - Barnstaple
Dee,
We appreciate you taking the time to share your experience. It's great to hear that you felt comfortable browsing and that our team were helpful, polite, and informative when you needed assistance. We're also delighted the delivery team were so helpful and considerate. Thank you!
Team Bensons
Graham & Reece, thank you
Graham & Reece were very polite, offered to wear shoe coverings, which I felt was very respectful, job done in no time. Old mattress gone and new one delivered. Thank you guys, you were great 😊
February 19, 2026
Reply from Bensons For Beds - Barnstaple
Thank you for your lovely review! 😊 We’re delighted to hear that Graham and Reece were so polite and respectful — offering to wear shoe coverings and getting everything done quickly and smoothly. It’s great to know your old mattress was taken away and the new one delivered with no hassle. We’ll be sure to pass on your kind words — they’ll be thrilled,
Megan at Customer Care
New Mattress Delivery
Mattress arrived in good condition, and good communication throughout the delivery process.
February 22, 2026
Reply from Bensons For Beds - Barnstaple
Really appreciate your feedback! Fantastic to know the mattress arrived safely and communication was smooth throughout.
We hope to welcome you back soon!
Megan at Customer Care
Reply from Bensons For Beds - Barnstaple
We're glad you feel we met your needs. Thank you for your positive review – Lauryn at Customer Care 💜
Great service !!!
Helpful , friendly, went out there way to make sure everything went smoothly. Delivery was great , friendly staff took to which room I wanted , respectful of my house when delivering . Highly recommended.
February 14, 2026
Reply from Bensons For Beds - Barnstaple
We appreciate your positive feedback! We're happy to hear that our team was helpful and friendly and ensured a smooth experience. It's great to know our delivery staff was respectful during the delivery. Thank you for your positive review – Lauryn at Customer Care 💜
It is a fabulous much needed mattress
It is a fabulous much needed mattress, just gutted if I had waited another month I would have had 25% off, didn’t know about their January sale. I could have really used that £250. Mattress, ordering and delivery all easy. Date in December is approximate
December 10, 2025
Reply from Bensons For Beds - Barnstaple
We appreciate your feedback and are glad the mattress, ordering, and delivery were easy. We're sorry to hear about missing the January sale; it's disappointing when that happens. We value your business.
Stewart - Bensons Team
New mattress…
Sue was very helpful and informative she maid plenty of time for us and didn't rush us
February 8, 2026
Reply from Bensons For Beds - Barnstaple
We're so glad to hear that our team member was helpful and informative and made plenty of time without rushing. We appreciate your feedback!
- Jessica at Team Bensons
Very nice people in the shop but when…
Very nice people in the shop but when delivered 1 man wouldnt speak and they scratched the wall and didnt even let us know. Not impressed
February 12, 2026
Reply from Bensons For Beds - Barnstaple
We appreciate your feedback. We're sorry the delivery wasn't satisfactory and for the damage. We'll address this to ensure better service moving forward and we contact you to discuss this further.
The member of staff was very polite and…
The member of staff was very polite and helpful with everything
The delivery was great all were very polite
The bed is fantastic no complaints
Would recommend
February 6, 2026
Reply from Bensons For Beds - Barnstaple
We're happy to hear that our staff was polite and helpful, and that you are enjoying your fantastic new bed! We appreciate your recommendation!
New ottoman bed base and headboard
We recently bought a new ottoman bed base and headboard from bensons for beds in Barnstable, from entering the store to having the bed delivered everything was a very smooth process, the sales ladie was very helpful and listened to our needs and helped us get the product we wanted, The bed was delivered exactly on time and the delivery men were most helpful and respectful to our home, nothing was too much trouble, we are very pleased thank you
January 31, 2026
Reply from Bensons For Beds - Barnstaple
We're pleased to hear that your experience in our Barnstable store and the delivery of your new ottoman bed base and headboard went smoothly. It's great to know our sales team listened to your needs and the delivery team were helpful and respectful. Thank you for your positive feedback!
Great customer service from Chloe
Great customer service from Chloe, she explained everything so well and was incredibly helpful and patient with all of our questions. Above all there was no pressure and we got space to look around by ourselves, which I always find refreshing in a sales environment.
February 3, 2026
Reply from Bensons For Beds - Barnstaple
Thank you so much for the lovely review Emma! 😊 We’re delighted to hear Chloe took such great care of you — explaining everything clearly, answering all your questions, and giving you the space to browse without any pressure. That’s exactly the experience we want every customer to have. Thanks again for choosing us,
Megan at Customer Care
Excellent from start to finish.
From start to finish great, friendly and efficient service. The staff in store were very knowledgeable about all the beds on offer helping us to choose the right bed for us. The delivery guys were excellent finding solutions to get the bed into our bedroom. Thank you all.
January 28, 2026
Reply from Bensons For Beds - Barnstaple
We're so glad to hear about the great, friendly, and efficient service you received! It's wonderful our staff's knowledge helped you choose the right bed, and that our delivery team found solutions to get it into your bedroom. Thank you,
Megan at Customer Care!
Everyone was great 👍
Helpful staff. Helpful delivery men from Tewkesbury. Everything was great 👍
January 29, 2026
Reply from Bensons For Beds - Barnstaple
We appreciate you letting us know about your experience. We're so glad to hear our staff and delivery men were helpful and everything was great!
We hope to welcome you back soon!
Megan at Customer Care
This is the second time I have used…
This is the second time I have used Benson for beds in different places . I would recommend no pushy salesperson gave us plenty of time to browse
January 28, 2026
Unprompted review
Reply from Bensons For Beds - Barnstaple
We're happy to hear that you've had positive experiences with us in different locations. We appreciate your recommendation and value that you had time to browse without pressure.
Come back and visit us anytime!
Megan at Customer Care
Buying a new bed can be a minefield
Buying a new bed can be a minefield - so much choice, and such a variation in price. Sue was extremely knowledgeable, no pressure selling, just good sound advice.
January 28, 2026
Reply from Bensons For Beds - Barnstaple
We're happy to hear that you found the bed-buying process easier with our guidance. We appreciate your positive feedback on the helpful advice you received!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.