I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... See more
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Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful det... See more
Company replied
I had a really great experience from the sales person in the store all the way through to delivery. Really good communication all the way. Benson's are definitely getting it right!
The store has a wide variety of mattresses, which can make choosing quite difficult. However, thanks to Robin, we were able to make a well-informed decision. He was patient, kind, and answered every... See more
Company replied
Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
618 reviews
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The salesman robin that served us was…
The salesman robin that served us was very helpful he new exactly what we needed and guided us to the right Bed and answered all our questions.
October 26, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you found the perfect bed! We appreciate your positive feedback regarding the assistance you received; it's great to know the guidance was helpful.
Take care and see you again soon,
Megan at Customer Care
Excellent service
Brilliant instore and fabulous delivery team - thank you
October 24, 2025
Unprompted review
Reply from Bensons For Beds - Basildon
We appreciate you letting us know about the brilliant in-store service and fabulous delivery team! We're so glad you had a positive experience,
Megan at Customer Care
I can't explain how professional and…
I can't explain how professional and easy our bed buying journey was.
We went into the store and within 45 minutes we was finished! Sheila (Mayflower retail park) was excellent! Informative, friendly and extremely professional. I would definitely recommend to ask for her.
October 22, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that your bed buying experience was professional and easy! We appreciate you taking the time to share your positive feedback. It's great to know the service you received was informative and friendly.
Thank you for your review – Lauryn at Customer Care 💜
Very easy purchase had a few questions…
Very easy purchase had a few questions which were answered promptly.
October 20, 2025
Reply from Bensons For Beds - Basildon
We are happy to hear that your purchase was easy and your questions were answered promptly. We appreciate your positive feedback,
Megan at Customer Care😊
From purchase to delivery and…
From purchase to delivery and construction was seamless
October 13, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that your purchase, delivery, and construction experience was seamless. Thank you for your feedback Chris. - Lauryn at Customer Care 💜
Great store and service
I was greeted when I walked in the store. I looked around was asked if I needed help I said in a while. When I was ready I asked a staff to help me. She was very helpful. Polite. Knowledgeable. Very pleased with the service and ordering was easy and they were helpful
October 16, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you were greeted and received helpful, polite, and knowledgeable assistance when you were ready. We're glad the ordering process was easy for you. Thank you for your feedback,
Megan at Customer Care
Helpful and efficient
October 11, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that our team member was super helpful. We appreciate your positive feedback and your time. Thank you for your positive review! – Lauryn at Customer Care 💜
Very helpful staff polite and…
Very helpful staff polite and informative. Nice store.
October 13, 2025
Unprompted review
Reply from Bensons For Beds - Basildon
We appreciate your feedback and are so happy to hear that our staff was helpful, polite, and informative! We're also glad you liked our store. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Lovely helpful lady helped me chose a…
Lovely helpful lady helped me chose a mattress
October 14, 2025
Reply from Bensons For Beds - Basildon
We're glad you received helpful assistance in choosing a mattress. Thank you for your positive feedback; we appreciate it! – Lauryn at Customer Care 💜
Able to walk around the store unhamperd…
Able to walk around the store unhamperd by pushy sales people. Superb range of beds, mattresses and headboards.
When we needed to speak to someone about our needs, we found Robin very helpful and knowledgeable and very polite.
October 10, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you enjoyed your shopping experience and appreciated our selection. We're also glad that our team was helpful when you needed assistance. Thank you for your review – Lauryn at Customer Care 💜
Brilliant service again
Brilliant service again. This is the 2nd time we’ve bought a bed from Bensons and received professional, friendly service. We were given all the information needed to make an informed choice to suit us without being pressured into a purchase
October 10, 2025
Reply from Bensons For Beds - Basildon
Thanks for coming back to us! 🎉 So glad you had another great experience — no pressure, just perfect beds! 🛏️😊
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Basildon
We are so glad you had a fantastic experience. We appreciate your high recommendation; thank you for your feedback.
Take care,
Megan at Customer Care
Rachel was very helpful when we was…
Rachel was very helpful when we was choosing.our new beds .
October 9, 2025
Reply from Bensons For Beds - Basildon
Thanks for your feedback! We’re glad Rachel was helpful while you were choosing your new beds. Hope you love them!
Take care,
Megan at Customer Care
Helen the lady who dealt with us for…
Helen the lady who dealt with us for very efficient and knowledgeable about the mattress we bought. She showed us numerous options and advised the pros and cons of each of them. As a result we purchased one of your slumberland mattresses and were happy with the price.
October 9, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you found the advice helpful and efficient when choosing your new Slumberland mattress. It's great to know that you were happy with the price. Thank you for your positive feedback, Megan at Customer Care
Staff were really helpful
Staff were really helpful, especially Helen at the Basildon store
October 10, 2025
Reply from Bensons For Beds - Basildon
We appreciate your positive feedback! We're so glad our Basildon store staff were helpful. Thank you for taking the time to share your experience with us, Megan at Customer Care
Great Service
From buying the mattress to the delivery and removal of the old one we received great service. Highly recommend Bensons.
October 3, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you received great service from purchase to delivery, including removal of your old mattress. Thank you for recommending us, Megan at Customer Care
Sales rep was very helpful and…
Sales rep was very helpful and explained all options for our purchase as well as all the services for delivery and appropriate disposal of items being replaced.
October 2, 2025
Reply from Bensons For Beds - Basildon
We appreciate you sharing your positive experience! We're happy to hear that our sales representative was helpful in explaining all the options for your purchase. Thank you for your review John – Lauryn at Customer Care 💜
Bed Wetting
Robin the store assistant was polite knowledgeable and helpful. But most of all had a good sense of humour. When my friend and I purchased our products.
September 28, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you found our store assistant to be knowledgeable, helpful, and humorous. We appreciate you taking the time to share your positive experience with us.
Thank you,
Lauryn at Customer Care
Our experience with Robin
Our experience at your store was second to none.
Your assistant Robin was very understanding with what we required in the perfect bed.
If I know of anyone going to your store I'm going to tell them to ask for him,as I know they will not be disappointed.
September 28, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you had such a wonderful experience in our store. It's great to know that our team member was so helpful in finding the perfect bed. Thank you for your recommendation!
Thank you,
Lauryn at Customer Care
Your sales assistant was very helpful
September 20, 2025
Reply from Bensons For Beds - Basildon
We appreciate your kind review! It is great to know our sales assistant was so helpful to you and that we provided great service.
Thank you,
Lauryn at Customer Care.
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