When looking for a suitable bed for both myself and my husband your staff member for very helpful, knowledgeable and took time to explain things thoroughly and was very patient. Deliver was when expe... See more
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Helpful service in store. Allowed plenty of time to browse & decide without any pressure. Delivery was very good, arrived on time & we were kept informed on the day by text & then a call from the... See more
Excellent service from the start of the process of buying our new mattresses through to the delivery. I would Highly recommend Bensons Beds and would definitely use them again when I need to replace... See more
We was very disappointed with the delivery experience. The delivery driver was rude and very reluctant to take the new mattress upstairs. He did eventually take it up, but only after making it cle... See more
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Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.9
Excellent
648 reviews
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Thanks to Andy and James for an…
Thanks to Andy and James for an efficient delivery service today. We received prompt notification of the due arrival time and assembly was quick.
Keep up the good work.
January 29, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We appreciate you sharing your feedback! We're happy to hear that you received prompt notifications and assembly was quick. It's great to know our delivery service met your expectations.
Thanks again for your support—it means a lot!
Megan at Customer Care
Love the bed and its easy assembly
Love the bed and its easy assembly, one issue with a bolt not fitting as it was pushing through the fabric, called the store and they told me how to report.
January 26, 2026
Reply from Bensons For Beds - Basildon
Thank you for the great feedback Mr Dawson— we’re so pleased to hear you love your new bed and found the assembly nice and easy! 😊
I’m sorry about the issue with the bolt pushing through the fabric, but I’m glad the store team were able to guide you on how to report it. If you need any further help at all, please just let us know — we’re always here to support you.
Megan at Customer Care
Great bed and great service
We bought a new ottoman bed and super king i-gel 5000 mattress (firm).
We are sleeping better already.
Lovely bed and mattress at a competitive price and we were well served by Helen at the Basildon branch.
Delivery was bang on schedule as well and the guys did well to wrestle the mattress up the stairs!
January 26, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you are sleeping better with your new ottoman bed and mattress. We're so glad you were well served at our branch and that the delivery went smoothly. Thank you for your positive feedback,
Megan at Customer Care
The lady at your mayflower shop was…
The lady at your mayflower shop was great very informative and seemed to be always smiling
January 24, 2026
Reply from Bensons For Beds - Basildon
We appreciate you taking the time to share your experience. We are so glad to hear that our staff member was informative and always smiling!
Showroom staff very helpful
Showroom staff very helpful, explained the different types of mattresses to go with type of adjustable base we were looking for.
Delivered in 3 weeks from ordering and the fitters explained how the adjustments worked.
January 19, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that our showroom staff was helpful in explaining the mattress types for your adjustable base. We're also glad the delivery and explanation of adjustments met your expectations. Thank you for your positive feedback!
Happy
Delivery people were polite and very quick
Hardly made any noise when in the house, wasn’t till they were on the 2nd floor stairs and asked which room the mattress was going into did I wake up. Definitely recommend company. Quick and efficient from store to delivery.
January 19, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that our delivery team was polite and quick, and that they were so quiet during the delivery. We appreciate your recommendation and positive feedback regarding our efficient service.
Very helpful sales assistant and…
Very helpful sales assistant and delivery personnel were extremely efficient, respectful and friendly.
November 9, 2025
Reply from Bensons For Beds - Basildon
We appreciate you sharing your experience. We're so pleased to hear that our sales assistant was very helpful and our delivery personnel were efficient, respectful, and friendly.
Excellent
Excellent service robin at the Basildon store was so helpful made our purchase easy highly recommend.
January 17, 2026
Reply from Bensons For Beds - Basildon
We appreciate you sharing your experience! We're happy to hear that our store was helpful and made your purchase easy. Thank you for your recommendation.
Great customer service
Great customer service, value for money and delivery was smooth and delivery men very helpful
January 18, 2026
Reply from Bensons For Beds - Basildon
We appreciate your positive feedback! We're happy to hear that you received great customer service, value for money, and smooth delivery with helpful delivery men.
Very happy with the customer experience…
Very happy with the customer experience from ordering to delivery. It’s only been a few days since our new slumberland air 6.0 medium mattress arrived so still getting used to it, feels slightly firmer than we were expecting but to be expected.
January 17, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you had a great experience, from ordering to delivery! Thank you for your feedback. We know it can take some time to adjust to a new mattress. We appreciate your patience as you get used to the feel of your new Slumberland air 6.0.
our beds were delivered on time and the…
our beds were delivered on time and the staff were very polite and careful with the furniture.
January 12, 2026
Reply from Bensons For Beds - Basildon
We're happy your beds were delivered on time, and that our staff were polite and careful with your furniture. Thank you for your positive feedback.
Robin was extremely helpful and helped…
Robin was extremely helpful and helped me get a really good quality bed for an excellent price
January 8, 2026
Reply from Bensons For Beds - Basildon
We’re so glad Robin helped you find a great quality bed at an excellent price – that’s what we love to hear! 💜 Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Basildon
We're happy to hear that the salesperson was fantastic! Thank you for your positive review – Lauryn at Customer Care 💜
Great service
Great service, short delivery timeline and the best delivery guys👊🏻
January 7, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're happy to hear that you had a great experience with our service and delivery. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent shopping experience at Benson Beds.
I had a really positive experience shopping at Benson Beds. The staff were friendly, welcoming, and genuinely keen to help. Robin, in particular, was excellent taking the time to understand my needs and helping me choose the right mattress. He clearly explained the differences between the options and gave useful insight into comfort levels and support.
I felt well advised rather than pressured, and the staff dealt with both me and other customers in a very professional and amicable manner. The pricing felt fair for the quality, and I was also able to take advantage of the Bank Holiday discount, which made it even better value. I’m very happy with the comfort of my mattress. Overall, it was an excellent shopping experience, and I would definitely recommend Benson Beds.
January 2, 2026
Reply from Bensons For Beds - Basildon
We're happy you had such a positive shopping experience. It's great to hear that our team was helpful and that you felt well-advised during your mattress selection. We appreciate your recommendation and are glad you're happy with your purchase!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Great range of products and great service
We recently ordered a new mattress and bed, at the Basildon branch. The purchase was made so much smoother by the very attentive help from Helen. We had some ideas of what we wanted before arriving but she guided us very well throughout and made the whole purchase experience so much better and easier.
January 4, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for sharing your experience with us Richard! We’re delighted to hear Helen made your purchase smooth and stress-free. Guiding customers and making the process easier is what we strive for every day. We’ll make sure Helen sees your lovely feedback—it will mean a lot to her!
We hope to welcome you back soon!
Megan at Customer Care
Great customer service from Robin…
Great customer service from Robin (Mayflower, Basildon branch).
Helped us choose a
Styles of wardrobes that suited our room and kids! There was a 25% deal on orders over a certain amount which we qualified for that definitely made our order a bargain. This company uses quality materials and they last! My friend bought some wardrobes 15+ years ago that have moved several times and still look great.
Highly recommend!
January 1, 2026
Reply from Bensons For Beds - Basildon
Thank you for sharing such fantastic feedback Sarah! We’re thrilled Robin could help you find the perfect wardrobes and make the most of that great deal. It’s wonderful to hear you value the quality and longevity of our products—that’s exactly what we strive for. We’ll make sure Robin and the Basildon team see your kind words,
Megan at Customer Care
Fabulous
We were greater as we entered the store and asked if we needed any help. We had an idea of what we wanted and was leafy to browse. Rachel came to find us after 10mins or so to see how we were getting on. She was very helpful and ended up purchasing that day.
January 4, 2026
Reply from Bensons For Beds - Basildon
Thank you for sharing your experience Gemma! We’re delighted to hear Rachel was so helpful and gave you the space to browse before assisting. It’s great that you found what you were looking for and made a purchase that day. We appreciate your feedback,
- Megan at Customer Care
Reply from Bensons For Beds - Basildon
Thank you for your feedback! We’re glad to hear our team was very helpful and explained all the differences clearly. We appreciate your kind words and look forward to seeing you again!
Megan at Customer Care
We got 2 beds,mattresses and 4 bedsides…
We got 2 beds,mattresses and 4 bedsides in Basildon shop in mayflower with Helen help.From the first time I come to shop and looking for the products this lady straight away was very helpful in
December 29, 2025
Reply from Bensons For Beds - Basildon
Thank you for your lovely review Mrs Valuiska! We’re so pleased Helen was able to help you from the very start and make your shopping experience smooth and enjoyable. We hope you love your new beds and furniture,
Megan at Customer Care
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