I bought my bed online but it was being able to view the bed in store that made this a great experience! I went to two stores - Rayleigh and Basildon and the staff were incredibly helpful! I wouldn’t... See more
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Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful det... See more
Company replied
I had a really great experience from the sales person in the store all the way through to delivery. Really good communication all the way. Benson's are definitely getting it right!
The store has a wide variety of mattresses, which can make choosing quite difficult. However, thanks to Robin, we were able to make a well-informed decision. He was patient, kind, and answered every... See more
Company replied
Company details
About Bensons For Beds - Basildon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1a Mayflower Retail Park, SS14 3AP, Basildon, Essex, United Kingdom
- 1268525908
4.8
Excellent
618 reviews
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The lady at your mayflower shop was…
The lady at your mayflower shop was great very informative and seemed to be always smiling
January 24, 2026
Reply from Bensons For Beds - Basildon
We appreciate you taking the time to share your experience. We are so glad to hear that our staff member was informative and always smiling!
Showroom staff very helpful
Showroom staff very helpful, explained the different types of mattresses to go with type of adjustable base we were looking for.
Delivered in 3 weeks from ordering and the fitters explained how the adjustments worked.
January 19, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that our showroom staff was helpful in explaining the mattress types for your adjustable base. We're also glad the delivery and explanation of adjustments met your expectations. Thank you for your positive feedback!
Happy
Delivery people were polite and very quick
Hardly made any noise when in the house, wasn’t till they were on the 2nd floor stairs and asked which room the mattress was going into did I wake up. Definitely recommend company. Quick and efficient from store to delivery.
January 19, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that our delivery team was polite and quick, and that they were so quiet during the delivery. We appreciate your recommendation and positive feedback regarding our efficient service.
Very helpful sales assistant and…
Very helpful sales assistant and delivery personnel were extremely efficient, respectful and friendly.
November 9, 2025
Reply from Bensons For Beds - Basildon
We appreciate you sharing your experience. We're so pleased to hear that our sales assistant was very helpful and our delivery personnel were efficient, respectful, and friendly.
Excellent
Excellent service robin at the Basildon store was so helpful made our purchase easy highly recommend.
January 17, 2026
Reply from Bensons For Beds - Basildon
We appreciate you sharing your experience! We're happy to hear that our store was helpful and made your purchase easy. Thank you for your recommendation.
Great customer service
Great customer service, value for money and delivery was smooth and delivery men very helpful
January 18, 2026
Reply from Bensons For Beds - Basildon
We appreciate your positive feedback! We're happy to hear that you received great customer service, value for money, and smooth delivery with helpful delivery men.
Very happy with the customer experience…
Very happy with the customer experience from ordering to delivery. It’s only been a few days since our new slumberland air 6.0 medium mattress arrived so still getting used to it, feels slightly firmer than we were expecting but to be expected.
January 17, 2026
Reply from Bensons For Beds - Basildon
We're happy to hear that you had a great experience, from ordering to delivery! Thank you for your feedback. We know it can take some time to adjust to a new mattress. We appreciate your patience as you get used to the feel of your new Slumberland air 6.0.
our beds were delivered on time and the…
our beds were delivered on time and the staff were very polite and careful with the furniture.
January 12, 2026
Reply from Bensons For Beds - Basildon
We're happy your beds were delivered on time, and that our staff were polite and careful with your furniture. Thank you for your positive feedback.
Robin was extremely helpful and helped…
Robin was extremely helpful and helped me get a really good quality bed for an excellent price
January 8, 2026
Reply from Bensons For Beds - Basildon
We’re so glad Robin helped you find a great quality bed at an excellent price – that’s what we love to hear! 💜 Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Basildon
We're happy to hear that the salesperson was fantastic! Thank you for your positive review – Lauryn at Customer Care 💜
Great service
Great service, short delivery timeline and the best delivery guys👊🏻
January 7, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
We're happy to hear that you had a great experience with our service and delivery. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent shopping experience at Benson Beds.
I had a really positive experience shopping at Benson Beds. The staff were friendly, welcoming, and genuinely keen to help. Robin, in particular, was excellent taking the time to understand my needs and helping me choose the right mattress. He clearly explained the differences between the options and gave useful insight into comfort levels and support.
I felt well advised rather than pressured, and the staff dealt with both me and other customers in a very professional and amicable manner. The pricing felt fair for the quality, and I was also able to take advantage of the Bank Holiday discount, which made it even better value. I’m very happy with the comfort of my mattress. Overall, it was an excellent shopping experience, and I would definitely recommend Benson Beds.
January 2, 2026
Reply from Bensons For Beds - Basildon
We're happy you had such a positive shopping experience. It's great to hear that our team was helpful and that you felt well-advised during your mattress selection. We appreciate your recommendation and are glad you're happy with your purchase!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Great range of products and great service
We recently ordered a new mattress and bed, at the Basildon branch. The purchase was made so much smoother by the very attentive help from Helen. We had some ideas of what we wanted before arriving but she guided us very well throughout and made the whole purchase experience so much better and easier.
January 4, 2026
Unprompted review
Reply from Bensons For Beds - Basildon
Thank you for sharing your experience with us Richard! We’re delighted to hear Helen made your purchase smooth and stress-free. Guiding customers and making the process easier is what we strive for every day. We’ll make sure Helen sees your lovely feedback—it will mean a lot to her!
We hope to welcome you back soon!
Megan at Customer Care
Great customer service from Robin…
Great customer service from Robin (Mayflower, Basildon branch).
Helped us choose a
Styles of wardrobes that suited our room and kids! There was a 25% deal on orders over a certain amount which we qualified for that definitely made our order a bargain. This company uses quality materials and they last! My friend bought some wardrobes 15+ years ago that have moved several times and still look great.
Highly recommend!
January 1, 2026
Reply from Bensons For Beds - Basildon
Thank you for sharing such fantastic feedback Sarah! We’re thrilled Robin could help you find the perfect wardrobes and make the most of that great deal. It’s wonderful to hear you value the quality and longevity of our products—that’s exactly what we strive for. We’ll make sure Robin and the Basildon team see your kind words,
Megan at Customer Care
Fabulous
We were greater as we entered the store and asked if we needed any help. We had an idea of what we wanted and was leafy to browse. Rachel came to find us after 10mins or so to see how we were getting on. She was very helpful and ended up purchasing that day.
January 4, 2026
Reply from Bensons For Beds - Basildon
Thank you for sharing your experience Gemma! We’re delighted to hear Rachel was so helpful and gave you the space to browse before assisting. It’s great that you found what you were looking for and made a purchase that day. We appreciate your feedback,
- Megan at Customer Care
Reply from Bensons For Beds - Basildon
Thank you for your feedback! We’re glad to hear our team was very helpful and explained all the differences clearly. We appreciate your kind words and look forward to seeing you again!
Megan at Customer Care
We got 2 beds,mattresses and 4 bedsides…
We got 2 beds,mattresses and 4 bedsides in Basildon shop in mayflower with Helen help.From the first time I come to shop and looking for the products this lady straight away was very helpful in
December 29, 2025
Reply from Bensons For Beds - Basildon
Thank you for your lovely review Mrs Valuiska! We’re so pleased Helen was able to help you from the very start and make your shopping experience smooth and enjoyable. We hope you love your new beds and furniture,
Megan at Customer Care
Robin was extremely helpful
Robin was extremely helpful, he watched us walk in and allowed us to walk around for bit. Then he approached us and asked if we needed help. Yes we’d seen 2 beds online and wanted to view them here. He knew the names of both and took us straight upstairs to the showroom to view them. Robin’s knowledge of the beds, the mattresses, differentsizes, the differences between the ottomans we’d seen and the divans. Amazing! I can’t thank him enough for all his help
December 31, 2025
Reply from Bensons For Beds - Basildon
We're happy to hear that you had such a positive experience! We appreciate that our team member was helpful and provided you with the information you needed. We're glad you found what you were looking for and thank you for your feedback.
Stewart - Team Bensons
Customer focused
We were given plenty of time to try beds but also plenty of people on hand to ask questions as needed! The right balance of being looked after but not pressured!
December 30, 2025
Reply from Bensons For Beds - Basildon
Thank you for your feedback Graham! We’re so pleased you had plenty of time to try beds and felt supported without any pressure—just the right balance!
We’re so glad you had a great experience,
Megan at Customer Care!
Your representative Rachael could not…
Your representative Rachael could not have been more helpful and polite, she explained all aspects of the beds we were looking at and helped us to pick what we believe to be the best bed for us.
December 26, 2025
Reply from Bensons For Beds - Basildon
We appreciate you sharing your experience. We're happy to hear that our representative was helpful and polite, and that they helped you pick the best bed for your needs. Thank you for your positive review – Lauryn at Customer Care 💜
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