Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guy... See more
Company replied
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... See more
Company replied
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
406 reviews
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Reply from Bensons For Beds - Basingstoke
We are so pleased to hear you had such a positive experience with us, from start to finish. Thank you for your wonderful feedback!
Team Bensons
A great custoner service from the very…
A great custoner service from the very beginning. Very happy customer.
September 13, 2026
Reply from Bensons For Beds - Basingstoke
Hi Mike,
Thank you for your lovely review! 😊 We're delighted to hear you received great customer service from the very beginning. Knowing you're a very happy customer means the world to us, and we truly appreciate your support. We hope you enjoy your purchase,
Megan | Customer Care Specialist⭐️
Tom was very helpful and friendly- no…
Tom was very helpful and friendly- no hard sell just direct and honest advice.
September 8, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear that Tom was very helpful and friendly, and provided direct and honest advice. Thank you for your wonderful feedback!
Team Bensons
Excellent product
Excellent product.
Good service delivery.
Professional team members, polite and efficient. Very pleased.
September 10, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear you had such a positive experience with our product and service! It's wonderful to know our team members were professional, polite, and efficient. Thank you for your kind words.
Team Bensons
From the shop sales advisor to delivery…
From the shop sales advisor to delivery and installation my customer experience has been superb! I’d recommend to everyone.
September 4, 2026
Reply from Bensons For Beds - Basingstoke
We are absolutely thrilled to hear that your customer experience, from the sales advisor to delivery and installation, was superb! It's wonderful to know you'd recommend us to everyone. Thank you for your fantastic feedback!
Team Bensons
Got great service and advice from…
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
August 30, 2026
Unprompted review
Excellent
The whole experience from buying the bed to delivery was excellent. I would certainly recommend them to anyone
August 24, 2026
Unprompted review
Very helpful assistant in the store
Very helpful assistant in the store, ordered on line and gained an additional £50 discount and was able to purchase via the Avios APP and collect 8 air miles for every £1 spent.
August 27, 2026
Purchased a new mattress from Bensons…
Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guys were helpful, well mannered and efficient. Can’t fault the service we’ve received. Thank you.
August 19, 2026
Reply from Bensons For Beds - Basingstoke
Hi Glen,
Thank you for such a fantastic review! 😊 We're delighted to hear you had a great experience from the moment you visited the store right through to delivery. It's wonderful that our team could help you find the perfect mattress and make the process smooth and enjoyable. We'll be sure to pass your kind words on to the manager and delivery team. Enjoy your new mattress, and thank you for choosing us,
Megan | Customer Care Specialist🚚
Recommended Service
The bed and furniture was delivered on time as per the delivery schedule. The bed & furniture were installed efficiently and respectfully by polite delivery staff.
August 24, 2026
Reply from Bensons For Beds - Basingstoke
Hello Ann,
Thank you for your wonderful feedback! 😊 We're delighted to hear that your bed and furniture were delivered on time and installed efficiently by our delivery team. It's great to know that their polite and respectful approach helped make the experience a positive one. Thank you for choosing us, and we hope you enjoy your new furniture and many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
Reply from Bensons For Beds - Basingstoke
Hi Stephen,
Thank you for your feedback! 😊 We're thrilled to hear you received superb service. Providing a great experience from start to finish is what we strive for, and it's wonderful to know we delivered.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff member. Helped us find the perfect mattress for us and within our budget.
August 8, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear that our staff member was very helpful and knowledgeable in assisting you. It's wonderful that you found the perfect mattress within your budget!
Team Bensons
Maria was very helpfully and knew all…
Maria was very helpfully and knew all about the product.
August 10, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear that our colleague was very helpful and knowledgeable about our products. Thank you for sharing your positive experience with us!
Thank you for your positive review - Lauryn at Customer Care 💜
Friendly and informative service and…
Friendly and informative service and quick and efficient delivery. I am very happy with our new bed and would definitely use Bensons again.
August 6, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you received friendly and informative service, and that your delivery was quick and efficient. It's wonderful that you are very happy with your new bed and would consider using us again!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear that you found our team welcoming and helpful. Thank you for sharing your positive experience with us!
Team Bensons
Drivers were so helpful and it didn’t…
Drivers were so helpful and it didn’t take long to take old mattress and bring new one in.
July 31, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful feedback! We're so pleased to hear that our delivery drivers were helpful and efficient in removing your old mattress and bringing in your new one. We appreciate you taking the time to share your positive experience!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're so pleased we could be helpful in choosing your bed! Thank you for sharing your positive experience with us; we truly appreciate it.
Team Bensons
experienced staff with honesty
July 26, 2026
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear that you had such a positive experience with our experienced and honest staff. Thank you for sharing your kind feedback with us.
Team Bensons
Excellent service and communication
Excellent service and communication. The bed itself is absolutely great...so comfortable.
July 25, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your fantastic review! We're delighted to hear that you received excellent service and communication throughout your journey with us.
We really appreciate you taking the time to share your feedback and thank you for choosing Bensons for Beds. We hope you enjoy many restful and comfortable nights ahead! 😊
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