Very impressed with the service from this company. Knowledgable staff at the showroom. Excellent communication on the progress of my order and tracking of the delivery lorry on the day it arrived. Ver... See more
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
From shop to delivery all staff were friendly and polite. Maria in your Basingstoke store was very helpful . All service was carried out efficiently.
Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days... See more
Company replied
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
423 reviews
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I would recommend Bensons for efficiency and keeping me informed.
From shop to delivery all staff were friendly and polite. Maria in your Basingstoke store was very helpful . All service was carried out efficiently.
October 30, 2026
Unprompted review
I was really impressed with the service…
I was really impressed with the service I received. The staff were incredibly professional and helpful throughout the entire process, and my order was delivered much faster than I expected.
October 19, 2026
Excellent delivery process
Very impressed with the service from this company. Knowledgable staff at the showroom. Excellent communication on the progress of my order and tracking of the delivery lorry on the day it arrived. Very good work from the team on the day of delivering my order and taking away the old product. Friendly, courteous and professional. Got the job done quickly and efficiently. Also - very nice mattress!
October 26, 2026
Unprompted review
Tom was a great help and did everything…
Tom was a great help and did everything to ease our choice, Highly recommend Tom as a sale,an - great customer service
October 27, 2026
Bed ordered and delivered all within…
Bed ordered and delivered all within expectations no issues very satisfied
October 23, 2026
Very good customer service from sales…
Very good customer service from sales to drivers . All friendly and courteous .
October 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful review! We are absolutely delighted to hear that you found our team member so helpful, pleasant, and well-informed during your visit. Providing exceptional service and sharing our expertise is what we strive for every day. We truly appreciate your kind words and look forward to welcoming you back soon!
Team Bensons
Excellent Service
The shop staff were helpful, delivery was on time and again delivery men were helpful
October 12, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience with our helpful in-store team and that your delivery arrived right on schedule. It is fantastic to know that our delivery crew was also able to assist you and make the process seamless. We truly appreciate your feedback and look forward to welcoming you back in the future!
Team Bensons
A good service in store both times…
A good service in store both times before a made my purchase
October 17, 2026
Reply from Bensons For Beds - Basingstoke
We are absolutely delighted to hear that you experienced great service during both of your visits to our store before making your purchase. Thank you so much for sharing your positive feedback with us!
Team Bensons
Maria at Benson for beds was so helpful…
Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days. The delivery people were really good and carried everything upstairs for us. Altogether a really good service.
October 11, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear that Maria provided you with such great service and that your delivery went smoothly. We appreciate your support and hope you enjoy your new bed for years to come!
Happy customer
Tom was very helpful while we were looking for a new single bed and mattress, explaining the various types and allowing us to try them out. We were pleased to come to a decision and make a purchase.
October 9, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your kind words Tony! We're thrilled to hear that Tom was able to assist you in finding the perfect bed and mattress. Your satisfaction is our priority, and we appreciate your business. Enjoy your new purchase,
Megan | Customer Care Specialist
Bensons Basingstoke
The young lady, Maria, who helped me to find the right bed was very knowledgeable and personable. She clearly explained all the possible options of bases, mattresses and headboards without trying to influence my choice. This made for a pleasant shopping experience.
October 3, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear that Maria provided you with such knowledgeable and personalized service. Our goal is to make your shopping experience enjoyable, and it sounds like she succeeded. We appreciate your feedback and hope you love your new bed!
Very happy
We were greeted and assisted by friendly staff, found the bed and mattress we were looking for, signed up for an affordable finance deal that afternoon and the bed was delivered and assembled in the room of our choice 3 weeks later - what more could we ask? Would definitely recommend
October 1, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our friendly staff and found the perfect bed and mattress. It's fantastic that the finance deal worked for you and that our delivery team met your needs. We appreciate your recommendation!
Great customer service
Stuart was absolutely great in helping me confirm what suits my existing sciatic needs and was able to process my order in a way that would benefit me.
September 29, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful feedback! We're thrilled to hear that Stuart was able to assist you with your sciatic needs and process your order effectively. Your satisfaction is our priority, and we look forward to serving you again!
Comfortable but Strong Smelling 'natural' Fibre Mattress
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb 2026 so have given it a good go for at least 6 months. I have tried to air it out and even spent about 3 weeks sleeping in the guest room. It was a pretty expensive mistake, I will have to give in and buy another mattress and hope it smells better.
February 13, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback. We're truly sorry to hear about the unpleasant smell you've experienced with your mattress, especially after giving it such a long time to air out. We understand how frustrating and disappointing this must be, particularly given the investment you made. We have contacted you today to discuss this further.
Megan | Customer Care Specialist
Professional, caring staff and quality products
My husband and I noticed Bensons for Beds during our recent trip to St Michael's Retail Park (Basingstoke). We have been planning to upgrade our bed, so we popped into the showroom to browse the available options. Maria welcomed us as we entered the store. When I mentioned I had scoliosis - a sideways curvature of the spine - she immediately identified the most suitable beds.
I have never tested a bed in public before, but Maria's tactful and professional interpersonal skills put me at ease. Furthermore, the showroom's environment was clean and inviting. The quality of the first mattress that I tested was PERFECT! Maria suggested that I try another for comparison. We were very impressed with her technical knowledge.
Though we did not intend to buy a bed that day, we were confident that we had found the ideal bed, thanks to Maria.
UPDATE on 02/10/2026 - In my previous review, I should have made it clearer that we DID, in fact, purchase a Sealy Bronte Posturepedic Mattress and Divan on our first visit to Bensons For Beds. In fact, we are looking forward to their delivery in 3 days.
September 21, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear that Maria made your experience enjoyable and informative. It's great to know you found the perfect bed for your needs. We look forward to welcoming you back when you're ready to make your purchase!
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear you had such a positive experience with us, from start to finish. Thank you for your wonderful feedback!
Team Bensons
A great custoner service from the very…
A great custoner service from the very beginning. Very happy customer.
September 13, 2026
Reply from Bensons For Beds - Basingstoke
Hi Mike,
Thank you for your lovely review! 😊 We're delighted to hear you received great customer service from the very beginning. Knowing you're a very happy customer means the world to us, and we truly appreciate your support. We hope you enjoy your purchase,
Megan | Customer Care Specialist⭐️
Tom was very helpful and friendly- no…
Tom was very helpful and friendly- no hard sell just direct and honest advice.
September 8, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear that Tom was very helpful and friendly, and provided direct and honest advice. Thank you for your wonderful feedback!
Team Bensons
Excellent product
Excellent product.
Good service delivery.
Professional team members, polite and efficient. Very pleased.
September 10, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear you had such a positive experience with our product and service! It's wonderful to know our team members were professional, polite, and efficient. Thank you for your kind words.
Team Bensons
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