Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guy... See more
Company replied
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... See more
Company replied
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
406 reviews
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The whole process from sales (Maria) to…
The whole process from sales (Maria) to delivery was professional, helpful, courteous and efficient. Couldn’t have had a better experience.
March 13, 2026
Reply from Bensons For Beds - Basingstoke
Phil,
We're happy to hear that the entire process, from sales to delivery, was professional, helpful, courteous, and efficient for you. We appreciate your feedback!
Team Bensons
Maria in the shop was really helpful…
Maria in the shop was really helpful with guiding us to the bed and mattress we wanted.
March 7, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your lovely review! We’re really pleased to hear that Maria was so helpful in guiding you to the bed and mattress that were the right fit for you. It’s great to know she made the experience smooth and supportive.
If there’s anything else we can help you with, please feel free to let us know,
Megan at Customer Care
Bensons offers a 40 day exchange but…
Bensons offers a 40 day exchange but they do not tell you that if there is a price increase in the same mattress you need to pay in the difference in the price . We asked to exchange the mattress from a medium to a firm. The mattress went up by £300 in 16days
March 1, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Judy Scorer,
We appreciate your feedback and are sorry to hear about the price difference you experienced during your exchange. We'll review this internally to see how we can improve our communication regarding price adjustments during exchanges.
Team Bensons
Reply from Bensons For Beds - Basingstoke
Katherine,
We appreciate your feedback and are so glad to hear you found our staff friendly and knowledgeable, and that the mattress met your expectations!
Team Bensons
Fantastic service
Went to our local Benson for beds in Basingstoke today.
What amazing service from Maria she was so friendly and helpful nothing was too much trouble.
Excellent service and well done.
March 4, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Donna Stevens,
We're so happy to hear about the amazing service you received! It's great to know that our staff member was friendly and helpful and that nothing was too much trouble. Thanks for your feedback.
Team Bensons
Thank you Tom
We went into the store with particular needs and a budget. Tom who served us knew where to point us towards recommendations of what to try and was amazing throughout the buying process by answering all and any questions we had. He made sure we knew all the details before we made a purchase and made sure we got the best deal possible.
February 5, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Lucy Morphew,
We're happy to hear that you received such great assistance in our store! It's wonderful that our team member provided recommendations and ensured you had all the details to make the best purchase. Thank you for your positive feedback.
Team Bensons
We were served my Maria and she was…
We were served my Maria and she was incredibly knowledgeable. We were also served by Lucy as well
March 1, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Georgette Dark,
We're happy to hear that you found the service incredibly knowledgeable. We appreciate you taking the time to share your positive experience with us.
Team Bensons
The whole experience started in the Showroom
The whole experience started in the Showroom. Very knowledgeable and very helpful staff who couldn’t be more helpful.
The delivery was very well executed,again by great people and on time.
March 1, 2026
Reply from Bensons For Beds - Basingstoke
Jim Fomes,
We appreciate your positive feedback! We're so glad to hear that you found our showroom staff knowledgeable and helpful, and that your delivery was well-executed and on time.
Team Bensons
Exactly what we were looking for!
Tom (? Basingstoke) was incredibly helpful, and really listened to our situation and what we were looking for. He was so patient and knowledgeable, it really made a huge difference. Granted we had spent a few weeks already researching and testing mattresses at various retailers but it was extremely useful to have his thoughts which also confirmed ours. In all of the Bensons we'd visited, the staff were always polite, friendly and not pushy for a sale, it just makes the experience more relaxed and ultimately useful.
February 22, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your lovely review! We’re so pleased Tom could guide you with patience, expertise and a really personal approach. It’s great to hear that his advice supported the research you’d already done, and that your visits to other Bensons stores were just as friendly and pressure‑free. We’re thrilled the experience felt relaxed and genuinely helpful from start to finish.
Megan at Customer Care🙌
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing that our staff was helpful and easy to deal with! We are so glad you had a great experience.
Stewart - Team Bensons
An EXCELLANT experience
This was an excellent process from start to completion. The instore salesman was friendly and professional and provided clear advice. The delivery crew arrived early (not a problem for me) and rang me to let me know when they were enroute. Both men were friendly and treated my property respectfully.
February 19, 2026
Reply from Bensons For Beds - Basingstoke
We're glad to hear the process was excellent from start to finish. It's great that the salesperson was friendly, professional, and provided clear advice, and the delivery crew were friendly and respectful of your property. Thank you for your positive review – Lauryn at Customer Care 💜
Very pleased with the mattress and the…
Very pleased with the mattress and the service
February 16, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing! We're so glad you're very pleased with the mattress and the service you received from our team. Thank you for your positive review – Lauryn at Customer Care 💜
The service we had in the shop was very…
The service we had in the shop was very good
February 13, 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear about the very good service you received in the shop! We appreciate you sharing your positive experience with us.
New mattress
Ordering was easy and arranging collection of the old mattress simple
Delivery was onetime and quick and trouble free.
February 6, 2026
Reply from Bensons For Beds - Basingstoke
We're happy the ordering process was easy and the collection of your old mattress was simple. It's great the delivery was on time, quick, and trouble-free! Michael @ Bensons for Beds.
Would buy from again and recommend to anyone
Sales person gave us time and space to look, didn't try to sell us anything more than we want, and was as helpful as he could be. Right down to the delivery, everything was top rate.
February 9, 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear that our salesperson provided you with the space and support you needed. It's great to know that everything, including the delivery, was top-notch. Thank you!
The shop assistant was informative
The shop assistant was informative, had good knowledge of the beds and mattress. Was not pushy, gave us time to look around and try the beds offered help when we asked.
February 3, 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the shop assistant was informative and helpful, providing you with the space to explore your options. Thank you for your feedback.
Benson Bed delivery
From when we placed our order right up to delivery kept informed of next steps. On the day of delivery drivers turned up and had the old bed taken down and the new one built in no time.
November 9, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you were well-informed throughout the order process and that our delivery team efficiently assembled your new bed. Thank you for your positive feedback!
Fab service from start to finish
Fab service from start to finish. All on time and excellent comms.
February 7, 2026
Reply from Bensons For Beds - Basingstoke
We're so happy to hear that you received fabulous service from beginning to end! We appreciate you mentioning our excellent communication.
Reply from Bensons For Beds - Basingstoke
We're so glad our assistant provided great, friendly, and helpful service! We appreciate your positive feedback,
Megan at Customer Care
Absolutely brilliant
The salesman was very knowledgeable and gave me plenty of time to try out the mattresses to find the one I felt comfortable on.
The delivery team were very respectful of my property and very polite. They even cleaned the small amount of mud off the plastic wrapping to make sure my house didn't get dirty! They were brilliant guys and I will recommend Bensons to my friends and family as a result of their hard work.
January 21, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that our team member was knowledgeable and gave you the time to choose a comfortable mattress. It's great that the delivery team were respectful of your property and so polite. We appreciate you recommending us!
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