Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guy... See more
Company replied
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... See more
Company replied
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
406 reviews
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Recommended
The purchase was a friendly and pleasant experience. Delivery and assembly by the company's team was on time and was a speedy and efficient. All waste was taken away.
January 21, 2026
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing your feedback! We're happy the purchase was friendly and the delivery/assembly was speedy and efficient. It's great all waste was removed.
Very helpful assistant named Maria.
January 17, 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear that our assistant was helpful. Thank you for your positive feedback; we appreciate it greatly.
Staff were very helpful
Staff were very helpful, had what I wanted. Delivery charge was declined has it was the only part that let purchasing experience down.
January 15, 2026
Reply from Bensons For Beds - Basingstoke
We're happy to hear that our staff was helpful and you found what you needed. We appreciate your feedback regarding the delivery charge and will review this part of our service.
A good review of the shop experience
So far we have been to the shop and ordered a mattress and then from that a bed base. We will post a further review when the bed is delivered and installed.
However the experience in the shop was a very good one with Maria being very knowledgeable and friendly and she had the ability to provide helpful advice and guidance without being pushy. This created a relaxed and comfortable shopping environment. She was patient and willing to assist in finding the perfect product for us and we appreciated her honesty
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We’re delighted to hear Maria created such a relaxed and comfortable shopping experience with her friendly and knowledgeable approach. Your kind words mean so much, and we’ll be sure to share them with her! Thank you for your positive review – Lauryn at Customer Care 💜
Great service from Maria
Maria was absolutely excellent. Knowledgeable, answered all queries. Had a sense of humour and made the whole experience first class.
January 11, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the experience was first class. It's great to know that the knowledge, answers, and humour enhanced the visit. Thank you for your feedback.
Met with a smile and hello
Met with a smile and hello by Stuart . Was shown all beds that we asked about and more. Then left to browse, no pressure at anytime, felt comfortable. Made my choice, sat down and was told about cover etc, which I took, made payment, given paperwork, told when delivery would be. Left store very happy.
January 12, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for sharing such lovely feedback! We’re delighted to hear Stuart gave you a friendly welcome and all the information you needed, with plenty of space to browse comfortably and without pressure. It’s great to know you found the right bed, felt supported through the cover and payment process, and left the store happy. We really appreciate your review,
Megan at Customer Care
Great end to end service
Great service in the store and then the delivery team were great, personable, professional and helpful.
January 4, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful feedback Ben & Emma! We’re delighted to hear you had great service in-store and that the delivery team was personable, professional, and helpful. That’s exactly what we strive for!
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care😊
Good service and time taken to explain…
Good service and time taken to explain and guide us through selection.
December 29, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your 5 star review Mr Brown! We’re glad our team took the time to guide you through the selection and explain everything clearly.
We're always here if you need anything else,
Megan at Customer Care!
Basingstoke Store
Stuari and the team in Basingstoke were all extremely friendly and knowledgeable to support our purchase of a new tempur mattress and pillow. World class customer service!
December 30, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We’re thrilled to hear the Basingstoke team provided such friendly, knowledgeable support and delivered world-class customer service during your Tempur purchase. Thank you for your positive review – Lauryn at Customer Care 💜
Great buying experience at the Basingstoke branch
Stuart at the Basingstoke branch was amazing - listened to our needs and came up with a few options - followed by viewing a few options and making an informed choice - at no times were we under pressure…will definitely be using this branch in future based on the buying experience.
December 26, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had such a positive experience at the Basingstoke branch. It's great to know that our team member listened to your needs and helped you make an informed choice without pressure. We appreciate your feedback and look forward to assisting you in the future. Thank you for your positive review – Lauryn at Customer Care 💜
They lose a star for saying that dust…
They lose a star for saying that dust mites bite
Typical Sales spiel
December 26, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for sharing your thoughts. We appreciate your feedback and will ensure our team provides clear, accurate information at all times. Your comments help us improve. Thank you for your positive review – Lauryn at Customer Care 💜
Good contact
Good contact regarding delivery. Very friendly, shoes removed on entry.
December 19, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your positive experience. We're glad you were happy with our team's friendly service and delivery updates.
Thank you for your review - Lauryn at Customer Care
Very good service
Very good service, short wait for delivery. Delivery team was absolutely amazing, very friendly and professional. Thank you.
December 16, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate your feedback and are so glad to hear that you received very good service and a prompt delivery. We're also happy the team was amazing!
Keaton - Team Bensons
This review relates to the delivery…
This review relates to the delivery process only . The in-store buying process was very good.
Delivery was on time - the issue was with one of the delivery men. His attitude was way below an acceptable standard - surly, unfriendly and a very poor advert for your Company.
He was asked to attach a headboard to the bed being delivered - I had to confirm it had been bought from Bensons before he grudgingly did the minor work. However it was only after they had left that I realised he had put the headboard on upside down !
If he doesn’t want to do this work then he should find something else, maybe not customer-facing. A very poor link in an otherwise good experience.
December 13, 2025
Reply from Bensons For Beds - Basingstoke
We regret to learn of the delivery experience and the unprofessional behaviour. Thank you for bringing this to our attention. We'll address this to improve our service.
Excellent service in Basingstoke.
I visited Bensons for beds in Basingstoke to enquire about an odd size hybrid mattress. Although Lucy had none that would be suitable, she trawled the Internet searching for one. The result was she put me in touch with a company in Glasgow, who manufacturer bespoke mattresses to order. Result! Lucy was polite, friendly and extremely efficient, she's one to hold on to for sure. Just in case someone in management is reading this, give Lucy a pay rise and increase your commission payments!
December 2, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your positive experience. We're happy to hear that our colleague went the extra mile to assist you in finding a solution for your specific needs. We value your feedback!
Thank you, Team Bensons - Jess
The experience was good.
November 24, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
If you want superior customer service
If you want superior customer service, regular updates and friendly staff then go to Bensons for Beds. Wonderful courteous staff and delivery personnel. Can highly recommend.
November 24, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for the amazing feedback! 🌟 We’re thrilled you had such a positive experience with our team and delivery crew. Superior service and friendly support are what we aim for—thanks for recommending us- Megan at Customer Care
Our needs were listened to and met.
Marie was welcoming and listened to our needs. She never tried to push for a sale.
November 22, 2025
Reply from Bensons For Beds - Basingstoke
We’re so pleased Marie made you feel welcome and supported without any pressure. We’ll be sure to share your kind words with her!
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
We’re so happy to hear your delivery was friendly and efficient! It’s great to know everything went smoothly and you’re happy with the service. 💜
Thank you for your positive review – Lauryn at Customer Care
Great experience with the knowledge of…
Great experience with the knowledge of the sales executive
November 18, 2025
Reply from Bensons For Beds - Basingstoke
We're glad you had a great experience with us Derek. It's wonderful to hear the sales executive's knowledge was helpful to you. Thanks for your feedback,
Megan at Customer Care
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