Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guy... See more
Company replied
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... See more
Company replied
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
406 reviews
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The sales assistant was confident when…
The sales assistant was confident when speaking to me which in turn reassured me in spending the amount of money that I spent on a new mattress.
November 16, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the sales assistant's confidence helped you feel secure about your mattress purchase. Thank you for sharing your positive experience with us,
Megan at Customer Care
Very informative assistant in the shop
Very informative assistant in the shop
Showed us all the options with no pressure to pick any particular mattress
Delivery team were excellent and very efficient
November 15, 2025
Reply from Bensons For Beds - Basingstoke
We're pleased to hear that our assistant was informative and helpful, and that you felt no pressure during your selection. We appreciate your positive feedback about our delivery team's efficiency!
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
The young lady was very patient with…
The young lady was very patient with both of us
November 15, 2025
Reply from Bensons For Beds - Basingstoke
We're glad to hear that you had a positive experience Roger. Thank you for letting us know about the service you received!
Hope to see you again in the future,
Megan at Customer Care
Had an atrocious experience shopping…
Had an atrocious experience shopping here. After expressing that we wanted to be left alone to look over items ( albeit it a bit tersly) the sales person to start screaming and shouting ina unhinged manner leaving me in tears. When we visited Dreams ( where we had a much nicer experience) their staff told us that they had seen several customers who had had a similar experience from who is turns out was the stores manager. It is a bit disturbing that a competitor was able to accurately describe the managers behavior before we had disclosed what had happened. Very much recommend dreams, over Bensons. Would absolutely never purchase from Bensons. I did try to complain via email to the company but heard no response so have had to publish it here instead. ( I will say the female member of staff who greeted us was lovely and likely would have got a sale out of us had we just been left alone to browse)
November 9, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the distressing situation you encountered during your visit. This is absolutely not the level of service we aim to provide, and I completely understand how upsetting this must have been for you.
I want to assure you that we take matters like this very seriously. I will be escalating your comments to the appropriate senior management team for a full investigation.
While I’m pleased to hear that one of our team members made a positive impression, it’s clear that your overall experience fell far short of expectations. We appreciate you bringing this to our attention, and I’d welcome the opportunity to speak with you directly so we can better understand what happened and take appropriate action. We hope that in the future you allow us the opportunity to put this right and make it up to you.
Thank you again for your feedback, and I’m truly sorry for the upset caused,
Megan at Customer Care
Easy to choose mattress
Easy to choose mattress, able to try. Staff very helpful.
Delivery was great. Old mattress taken away for recycling and new one unpacked and placed on bed. No mess.
October 15, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your review Marlene. We are so happy to hear the service in store and delivery were great. We appreciate your positive comments.
– Lauryn at Customer Care
Bensons for beds a mattress slumberland…
I purchase a mattress slumberland premier support Firm.£999.00
how every it not the same as one tested in shop it so hard its causing me pain and can not sleep on it, The customer service team do not care they just go on about comfort guarantee 40 night which will cost me 10 percent and if i choose a cheap mattress they keep the difference plus i pay for delivery.
Bensons for beds are on the scam or just don't care the shop manager in Basingstoke was excellent and delivery was great shame about product and CS
November 6, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We’re very sorry to hear that the mattress isn’t meeting your expectations. We understand how frustrating this must be. I can see we have arranged for a technician to inspect your mattress and look forward to reaching a resolution. We appreciate your honesty and will work to improve both our product experience and customer care.
Kind regards,
Lauryn at Customer Care
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback! We're so glad to hear you're happy with your ottoman base. We aim to offer both quality and comfort, so it's great to know it's made a positive impression. If you ever need anything else or have questions, we're always here to help!
Megan at Customer Care!
Great customer service
Went to the Basingstoke branch for some advice on mattresses! Lucy could not have been more helpful!!
October 20, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you found our team member in Basingstoke so helpful with your mattress advice! We appreciate you taking the time to share your positive experience.
Thank you for your review – Lauryn at Customer Care 💜
Knowledgeable and courteous staff
The member of staff was knowledgeable and courteous and provided us with options and prices for the items required. Unfortunately the exact items required cannot be delivered within our time frame but we have chosen an alternative. We have yet to receive delivery so I cannot comment further.
October 14, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your thoughtful review! We're so pleased to hear that our team member was knowledgeable and courteous, and that you were given clear options and pricing.
We're sorry the original items couldn’t be delivered within your timeframe, but we hope the alternative works out perfectly. We look forward to hearing your thoughts once delivery is complete, Megan at Customer Care
Good selection of mattresses and…
Good selection of mattresses and knowledgeable staff.
October 15, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback! We're glad you found a great selection and that our staff were knowledgeable and helpful. We hope you found the perfect mattress and enjoy many restful nights ahead!
Sleep well,
Megan at Customer Care!
Range of beds and mattresses to choose…
Range of beds and mattresses to choose from prices reasonably. Staff member was patient helpful
October 15, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback! We're glad you found a good range of beds and mattresses at reasonable prices, and that our staff member was patient and helpful. We hope you found just what you were looking for, Megan at Customer Care
Great team
As always,the staff are welcoming and leave you to browse,no hard sales tactics.
Wether your pillows,mattress protectors to a full bed ensemble,they leave you to decide,and help with advice when asked!
October 16, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your lovely feedback! We're so glad you felt welcomed and free to browse without pressure. Whether it's pillows or a full bed setup, we're always here with helpful advice when you need it!
Sleep well,
Megan at Customer Care
From the sales people in the shop to…
From the sales people in the shop to delivery I can't fault Bensons. I will be recommending Bensons to my friends.
October 10, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had such a positive experience with our sales team and delivery service! Thank you for recommending us to your friends; we appreciate it!
Take care,
Megan at Customer Care⭐
A lovely and very helpful assistant…
A lovely and very helpful assistant called Maria put us at ease with her bubbly personality. She helped us choose the perfect bed and would recommend Bensons as this is our second purchase from them.
October 7, 2025
Reply from Bensons For Beds - Basingstoke
We're so glad to hear that you had such a positive experience! It's great to know that our team member was able to help you find the perfect bed. Thank you for your continued support and recommendation, Megan at Customer Care
My experience was great because of the person who helped me.
My experience was great because the person who explained everything about the beds to us. Stuart was the only person that knew everything we questioned him about each mattress he was also very polite and extremely patient and there are very few people have time for elderly people as I am and I am 87 it was a pleasure to find someone who was so knowledgeable and I have met many people in my lifetime. Bensons are very lucky to have Stuart working for them and it was our pleasure to meet such a pleasant young man and that is why I bought the bed from Bensons and not the other firms I dealt with.
October 6, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had a great experience and that our team member's knowledge, patience, and politeness were so helpful to you. We appreciate you choosing us, and we value your feedback.
Take care,
Megan at Customer Care
We were greeted in a friendly welcoming…
We were greeted in a friendly welcoming manner by Stuart (if my memory is correct) and due to my disappointment in Templar discontuing the particular type of mattress I wanted he found me a replacement with reassurance that it was exactly the same although a different make manufacture. With an added reassurance that I have 40 sleeps guarantee.
September 26, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you were greeted in a friendly manner. We appreciate your positive feedback regarding the assistance you received in finding a new mattress and the reassurance of the 40-sleep guarantee. Thank you!
Thank you,
Lauryn at Customer Care
Having a confident an experience…
Having a confident an experience salesman who knew all there was to know about beds and mattresses Stuart is a very competent helpful full of knowledge salesman
September 26, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you found our salesperson to be confident, experienced, and knowledgeable about our beds and mattresses. We appreciate your positive feedback, Glenn!
Thank you,
Lauryn at Customer Care
WELL DONE LUCY
We cannot speak highly enough of Lucy at your Basingstoke branch. We were hoping to help our son move into his new home following his impending divorce. This move was thwarted for such a long time (6 months) and Lucy was instrumental in the final purchase. She could not have been more helpful and we will be eternally grateful. WELL DONE LUCY ❤️❤️❤️❤️
September 29, 2025
Reply from Bensons For Beds - Basingstoke
We're so happy to hear about your positive experience at the store. It's great to know that our team was able to help your son during a challenging time. Thank you for acknowledging the support provided during the purchase.
Thank you,
Lauryn at Customer Care
received good advise to help select the…
received good advise to help select the bed
September 1, 2025
Reply from Bensons For Beds - Basingstoke
We're glad our advice helped you select a bed. Thank you for your positive feedback; we appreciate it a lot.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your feedback. We are so glad to hear that you found our advice helpful and excellent!
Take care,
Megan at Customer Care
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