Very impressed with the service from this company. Knowledgable staff at the showroom. Excellent communication on the progress of my order and tracking of the delivery lorry on the day it arrived. Ver... See more
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
From shop to delivery all staff were friendly and polite. Maria in your Basingstoke store was very helpful . All service was carried out efficiently.
Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days... See more
Company replied
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
423 reviews
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Easy to choose mattress
Easy to choose mattress, able to try. Staff very helpful.
Delivery was great. Old mattress taken away for recycling and new one unpacked and placed on bed. No mess.
October 15, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your review Marlene. We are so happy to hear the service in store and delivery were great. We appreciate your positive comments.
– Lauryn at Customer Care
Bensons for beds a mattress slumberland…
I purchase a mattress slumberland premier support Firm.£999.00
how every it not the same as one tested in shop it so hard its causing me pain and can not sleep on it, The customer service team do not care they just go on about comfort guarantee 40 night which will cost me 10 percent and if i choose a cheap mattress they keep the difference plus i pay for delivery.
Bensons for beds are on the scam or just don't care the shop manager in Basingstoke was excellent and delivery was great shame about product and CS
November 6, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We’re very sorry to hear that the mattress isn’t meeting your expectations. We understand how frustrating this must be. I can see we have arranged for a technician to inspect your mattress and look forward to reaching a resolution. We appreciate your honesty and will work to improve both our product experience and customer care.
Kind regards,
Lauryn at Customer Care
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback! We're so glad to hear you're happy with your ottoman base. We aim to offer both quality and comfort, so it's great to know it's made a positive impression. If you ever need anything else or have questions, we're always here to help!
Megan at Customer Care!
Great customer service
Went to the Basingstoke branch for some advice on mattresses! Lucy could not have been more helpful!!
October 20, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you found our team member in Basingstoke so helpful with your mattress advice! We appreciate you taking the time to share your positive experience.
Thank you for your review – Lauryn at Customer Care 💜
Knowledgeable and courteous staff
The member of staff was knowledgeable and courteous and provided us with options and prices for the items required. Unfortunately the exact items required cannot be delivered within our time frame but we have chosen an alternative. We have yet to receive delivery so I cannot comment further.
October 14, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your thoughtful review! We're so pleased to hear that our team member was knowledgeable and courteous, and that you were given clear options and pricing.
We're sorry the original items couldn’t be delivered within your timeframe, but we hope the alternative works out perfectly. We look forward to hearing your thoughts once delivery is complete, Megan at Customer Care
Good selection of mattresses and…
Good selection of mattresses and knowledgeable staff.
October 15, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback! We're glad you found a great selection and that our staff were knowledgeable and helpful. We hope you found the perfect mattress and enjoy many restful nights ahead!
Sleep well,
Megan at Customer Care!
Range of beds and mattresses to choose…
Range of beds and mattresses to choose from prices reasonably. Staff member was patient helpful
October 15, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback! We're glad you found a good range of beds and mattresses at reasonable prices, and that our staff member was patient and helpful. We hope you found just what you were looking for, Megan at Customer Care
Great team
As always,the staff are welcoming and leave you to browse,no hard sales tactics.
Wether your pillows,mattress protectors to a full bed ensemble,they leave you to decide,and help with advice when asked!
October 16, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your lovely feedback! We're so glad you felt welcomed and free to browse without pressure. Whether it's pillows or a full bed setup, we're always here with helpful advice when you need it!
Sleep well,
Megan at Customer Care
From the sales people in the shop to…
From the sales people in the shop to delivery I can't fault Bensons. I will be recommending Bensons to my friends.
October 10, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had such a positive experience with our sales team and delivery service! Thank you for recommending us to your friends; we appreciate it!
Take care,
Megan at Customer Care⭐
A lovely and very helpful assistant…
A lovely and very helpful assistant called Maria put us at ease with her bubbly personality. She helped us choose the perfect bed and would recommend Bensons as this is our second purchase from them.
October 7, 2025
Reply from Bensons For Beds - Basingstoke
We're so glad to hear that you had such a positive experience! It's great to know that our team member was able to help you find the perfect bed. Thank you for your continued support and recommendation, Megan at Customer Care
My experience was great because of the person who helped me.
My experience was great because the person who explained everything about the beds to us. Stuart was the only person that knew everything we questioned him about each mattress he was also very polite and extremely patient and there are very few people have time for elderly people as I am and I am 87 it was a pleasure to find someone who was so knowledgeable and I have met many people in my lifetime. Bensons are very lucky to have Stuart working for them and it was our pleasure to meet such a pleasant young man and that is why I bought the bed from Bensons and not the other firms I dealt with.
October 6, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had a great experience and that our team member's knowledge, patience, and politeness were so helpful to you. We appreciate you choosing us, and we value your feedback.
Take care,
Megan at Customer Care
We were greeted in a friendly welcoming…
We were greeted in a friendly welcoming manner by Stuart (if my memory is correct) and due to my disappointment in Templar discontuing the particular type of mattress I wanted he found me a replacement with reassurance that it was exactly the same although a different make manufacture. With an added reassurance that I have 40 sleeps guarantee.
September 26, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you were greeted in a friendly manner. We appreciate your positive feedback regarding the assistance you received in finding a new mattress and the reassurance of the 40-sleep guarantee. Thank you!
Thank you,
Lauryn at Customer Care
Having a confident an experience…
Having a confident an experience salesman who knew all there was to know about beds and mattresses Stuart is a very competent helpful full of knowledge salesman
September 26, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you found our salesperson to be confident, experienced, and knowledgeable about our beds and mattresses. We appreciate your positive feedback, Glenn!
Thank you,
Lauryn at Customer Care
WELL DONE LUCY
We cannot speak highly enough of Lucy at your Basingstoke branch. We were hoping to help our son move into his new home following his impending divorce. This move was thwarted for such a long time (6 months) and Lucy was instrumental in the final purchase. She could not have been more helpful and we will be eternally grateful. WELL DONE LUCY ❤️❤️❤️❤️
September 29, 2025
Reply from Bensons For Beds - Basingstoke
We're so happy to hear about your positive experience at the store. It's great to know that our team was able to help your son during a challenging time. Thank you for acknowledging the support provided during the purchase.
Thank you,
Lauryn at Customer Care
received good advise to help select the…
received good advise to help select the bed
September 1, 2025
Reply from Bensons For Beds - Basingstoke
We're glad our advice helped you select a bed. Thank you for your positive feedback; we appreciate it a lot.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your feedback. We are so glad to hear that you found our advice helpful and excellent!
Take care,
Megan at Customer Care
Well worth a visit
We initially went in just to see what Bensons had available. We had already researched what we wanted and looked at various online offers, but we wanted to visit local shops to compare.
We were greeted by Lucia, who offered helpful, knowledgeable advice. The atmosphere was relaxed, and at no point did we feel rushed. Lucia really understood what we were looking for, and after comparing a few mattresses, we found the one that suited us best.
Lucia did an exceptional job — she gave clear advice, explained the differences between mattress technologies, and answered all our questions fully. We are very pleased we decided to buy from Bensons.
By trying out the mattresses in person, receiving expert guidance, and benefiting from the bundled package Bensons offered, we feel we walked away with a great deal. We are confident the mattress we purchased will suit us perfectly.
September 2, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you found our advice helpful and informative. It's great to know that the relaxed atmosphere allowed you to find the perfect mattress. We appreciate your feedback, Megan at Customer Care
Very helpful staff and knowledgeable…
Very helpful staff and knowledgeable about the product, gave me lots of time to make a decision, thank you
August 30, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing your experience with us. We're happy to hear that our staff was helpful and knowledgeable, and that you had ample time to decide.
Take care,
Megan at Customer Care
Very helpful Very informative 2…
Very helpful Very informative 2 brilliant staff thankyou
August 24, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate your positive feedback! We're so glad our staff was helpful and informative. Thank you, Megan at Customer Care
Tom at Basingstoke was very helpful and…
Tom at Basingstoke was very helpful and patient!! Helped me with looking at the right mattress for my needs!
August 28, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the team member was helpful and patient while assisting you in finding the right mattress. We appreciate your positive feedback, Megan at Customer care
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