Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guy... See more
Company replied
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... See more
Company replied
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
406 reviews
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Well worth a visit
We initially went in just to see what Bensons had available. We had already researched what we wanted and looked at various online offers, but we wanted to visit local shops to compare.
We were greeted by Lucia, who offered helpful, knowledgeable advice. The atmosphere was relaxed, and at no point did we feel rushed. Lucia really understood what we were looking for, and after comparing a few mattresses, we found the one that suited us best.
Lucia did an exceptional job — she gave clear advice, explained the differences between mattress technologies, and answered all our questions fully. We are very pleased we decided to buy from Bensons.
By trying out the mattresses in person, receiving expert guidance, and benefiting from the bundled package Bensons offered, we feel we walked away with a great deal. We are confident the mattress we purchased will suit us perfectly.
September 2, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you found our advice helpful and informative. It's great to know that the relaxed atmosphere allowed you to find the perfect mattress. We appreciate your feedback, Megan at Customer Care
Very helpful staff and knowledgeable…
Very helpful staff and knowledgeable about the product, gave me lots of time to make a decision, thank you
August 30, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing your experience with us. We're happy to hear that our staff was helpful and knowledgeable, and that you had ample time to decide.
Take care,
Megan at Customer Care
Very helpful Very informative 2…
Very helpful Very informative 2 brilliant staff thankyou
August 24, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate your positive feedback! We're so glad our staff was helpful and informative. Thank you, Megan at Customer Care
Tom at Basingstoke was very helpful and…
Tom at Basingstoke was very helpful and patient!! Helped me with looking at the right mattress for my needs!
August 28, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the team member was helpful and patient while assisting you in finding the right mattress. We appreciate your positive feedback, Megan at Customer care
Good range of products at a competitive price
Good range of products at a competitive price. Maria in the Basingstoke branch was extremely helpful and a pleasure to deal with
August 25, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had a positive experience with our products and services. We appreciate your kind words about our team member; it's great to know they were so helpful! Take care, Megan at Customer Care
Maria was very helpful
Maria was very helpful. She explained the various types of bed which are available and how to care for them. She then dealt very efficiently with the paperwork when we made our purchase
August 23, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you found our team member helpful and efficient. We appreciate you taking the time to share your positive experience with us.
Great experience at Basingstoke Bensons for bed.
Really good customer service, lots of advice given with the team helping out every stepson the way to choosing another bed and mattress for the next 10 years.
August 25, 2025
Reply from Bensons For Beds - Basingstoke
We're glad you enjoyed your experience. It's great to hear that our team provided helpful advice and support in choosing your new bed and mattress. Thank you for your positive feedback!
Maria the sales person was a princess
Maria the sales person was a princess, she treated us like royalty and explained the differences in the mattresses we liked. She gave us as much time as needed to choose our matress without being pushy. Overall a very pleasant experience in store and full credit to Maria and her assistant on the day.
August 19, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We are thrilled to hear that you had a princess-like experience with Maria at our store! Our team is dedicated to providing excellent service and guiding customers to the perfect mattress. Thank you for your kind words and we look forward to seeing you again!
Complicated made easy
The main guy who helped me was really chill. Spoke to me about what I wanted, and what i had looked at already. Talked me through the different types and pros/cons. Suggested I just lay and chill in the bed to test it out before buying. Overall good experience
August 19, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had a positive experience! It's great to know the team member was helpful in guiding you through the selection and made you feel comfortable. Thanks for your feedback, Megan at Customer Care
Happy customer
The girl Maria was very helpful and has a great sense of humour.She gave us all the information we needed to make a decision on the spot….so far a happy customer!
August 15, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the information provided was helpful and enabled you to make a decision. We appreciate your positive feedback and are so glad you enjoyed your experience! Thank you, Megan at Customer care
Reply from Bensons For Beds - Basingstoke
Thank you for your review! We pride ourselves on providing excellent customer service and we're so glad it showed during your experience with us. We value your support and appreciate you choosing our business, Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
Thank you for your kind words! We strive to make our process as smooth and stress-free as possible. We're glad to hear that we were able to keep you updated every step of the way. Your satisfaction is our top priority, Megan at Customer Care
First Class Service
Tom's customer service was first class. He was helpful and informative about the construction of mattresses and suggested I try the demonstration bed to find which type of mattress was the most appropriate. He was also thorough about bed frames and headboards, material and price-range. It was all in all a fun experience. Looking forward to delivery.
August 5, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for sharing your positive experience with Tom's customer service! We strive to provide top-notch service and are glad you enjoyed trying out our demonstration bed. We can't wait to deliver your new mattress and help you find the perfect bed frame and headboard. See you soon, Megan at Customer Care
Great experience from start to finish
Great service from the staff in the shop in Basingstoke through to the delivery. A great 5* experience which is hard to find in this day and age.
July 16, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your kind words! We're thrilled to hear that you had a great 5-star experience with our team from start to finish. It's our goal to provide top-notch service to all of our customers and we're glad to hear we hit the mark with you. We appreciate your support and hope to see you again soon!
From the time we went into the store to…
From the time we went into the store to the delivery of our bed went perfectly.
July 28, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for the glowing review! Our team takes pride in providing a seamless experience from start to finish. We appreciate your support and hope you enjoy your new bed, Megan at Customer Care
Great service
Stuart was amazing. I walked in and out within 30 minutes. He understood exactly what I was asking for, and helped me find the perfect mattress within a budget I was comfortable with. I asked about pillows and advised id just bought a tempur one. Instead of up selling me, he explained how to use it properly. I bought that at dreams and they didn't explain it.
Top tier service from Stuart, was a pleasure to meet him.
July 27, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for the kind words. We are thrilled to hear that Stuart provided top tier service and helped you find the perfect mattress within your budget. Our team is always dedicated to providing excellent customer service and we are glad it made a difference for you. Happy sleeping on your new mattress, Megan at Customer Care
Very helpful salesman (Tom) assisted us…
Very helpful salesman (Tom) assisted us to find a mattress & bed that met our needs. Very relaxed without the feeling of being pushed into a sale. Prices were very reasonable and helped further with promotional discounts.
July 27, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you so much for your kind words, we are glad to hear that Tom provided you with excellent service and helped you find the perfect mattress and bed. Customer satisfaction is our top priority and we always strive to provide a relaxed and pressure-free shopping experience. We are also happy to offer promotional discounts to make your purchase more affordable. Thank you for choosing our business, Megan at Customer Care
Having someone as knowledgeable about…
Having someone as knowledgeable about the vast range of beds as Stuart of Basingstoke Branch had, was invaluable. The store was well laid out and also having a large range of pillows is as important. We were given the time and all the queries we had were answered. Stuart was patient and knew when to offer up suggestions. A very valuable member of your staff.
July 25, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your kind feedback! We are so glad that Stuart at our Basingstoke Branch was able to provide you with exceptional service and advice on finding the perfect bed and pillows. Our team is dedicated to making sure each customer has a pleasant and informative experience. We will be sure to recognize Stuart for his patience and expertise. Thank you for choosing us for your bedding needs, Megan at Customer Care
Really impressed with Bensons
Really impressed with Bensons. From the time taken in store to go through our options and finding the right mattress, through to the quick delivery and professional team who delivered the bed. Very comfortable bed, too!
July 22, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We are thrilled to hear that you had such a positive experience with Bensons! Our team takes pride in providing excellent service and quality products. Thank you for choosing us for your mattress needs. Sweet dreams on your new bed, Megan at Customer Care
Bensons - you are awesome
Our saleslady was friendly, and professional. We were able to get delivery within a week, which was fantastic!
We got several texts regarding the delivery and 2 phone calls to confirm we were home and we were prepared. The delivery was seamless, and our new kind size mattress was effortlessly carried upstairs to our bedroom. Courteous and friendly from start to finish. What a great experience! THANK YOU Bensons!
July 9, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for choosing Bensons! We are thrilled to hear that our team provided a seamless and friendly delivery experience. We take pride in our customer service and are so glad we could deliver your new king size mattress quickly and effortlessly. Enjoy your new bed, Megan at Customer Care
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