We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... See more
Company replied
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... See more
Company replied
Nice to have a store to look at products rather than just pictures online. Received useful information on products and shown variations on colours and sizes. Felt no pressure to buy and given lots of... See more
Company replied
Your staff very helpful, but not overwhelming, they were very knowledgable about the beds, mattresses, and other products available. The lady who served us was polite, well informed, and went out of h... See more
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Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
390 reviews
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Very good service from start to finish.
Very good service from start to finish.
April 17, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful review! We are thrilled to hear that you enjoyed our service from start to finish. It is our mission to provide top-notch service to all of our customers. We appreciate your support!
Very warm welcome into the Branch.
Very warm welcome into the Branch.
Nice and polite.
Very knowledgeable staff, listen to what we said and understood. Explained things in detail.
April 10, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for your kind words! We are thrilled to hear that you received a warm welcome at our branch and that our staff was polite and knowledgeable. It is our priority to listen to our customers and explain things in detail. We hope to see you again soon!
Great shopping experience
Great team for delivery. Very helpful and friendly. Would definitely recommend. The staff in the store were equally great
April 7, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your amazing review! We strive to provide exceptional delivery services and we are thrilled to hear that our team exceeded your expectations. We value your recommendation and look forward to serving you again soon. Our store staff will be delighted to hear your kind words as well. Thank you for choosing us!
(Friendly and helpful!)
Stuart who served us in store was very knowledgeable about the beds and which ones would probably suit our needs. He was very amiable and helpful and made the whole time we were in the store a very pleasant experience.
April 4, 2025
Reply from Bensons For Beds - Basingstoke
Thank you for taking the time to share your experience with Stuart at our store. We pride ourselves on having knowledgeable and friendly staff who make our customers feel comfortable while shopping. We're glad Stuart was able to help you find the perfect bed for your needs. We hope to see you again soon!
Purchase of wardrobes
Very friendly and polite staff.
Very knowledgeable about the product we brought.
Understood what we wanted.
Straight forward process from start to finish.
April 7, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for the positive review! We are thrilled to hear that our staff provided excellent service and understood your needs. We strive to make every customer's experience smooth and straightforward from start to finish. We look forward to seeing you again soon!
Bensons customer service
Bensons customer service from shop to shipping, delivery and communications has all been excellent. We went to Bensons in Basingstoke and had great advice and help there from Maria. Paul and Darren delivered the mattress on time and were both very helpful and polite.
The lorry was reversed onto the track we live on which was a safe and sensible decision. ( I have never seen any other delivery vehicles reverse in here before which means they could hit a walker or animal on trying to get out) The mattress is extremely comfortable and was well advised. We are sleeping well with no back pain or twinges! Thank you Bensons team!
April 4, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We couldn't be happier to hear that you had such a positive experience with our team at Bensons. Our goal is to provide exceptional service from start to finish, and we're thrilled to know that Maria, Paul, and Darren exceeded your expectations. Thank you for choosing Bensons, and we're happy to hear you're loving your new mattress!
Good service and great delivery drivers…
Good service and great delivery drivers thank you
January 1, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate your positive feedback regarding our service and delivery team! We're happy you had a great experience with us. Take care, Megan at Customer Care
A rare pleasant shopping experience.
Our experience in your Basingstoke store was exemplary. The team there, were very friendly and helpful as well as knowing their products well. I often feel uncomfortable in stores and do not enjoy the experience feeling anxious, but, this occasion was completely different and very refreshing to have asked assistants that listened and advised in a way that enabled me to feel comfortable and at ease, able to make a decision I was happy with and didn't feel pressurised into it. Our sales assistant was Tom, Well done Bensons and thank you.
March 24, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you had such a positive experience in our store. It's great to know that the team's friendly and helpful service made you feel comfortable and at ease. We appreciate your feedback and thank you for sharing, Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
We're glad you are happy with the bed frame and mattresses quality. Thank you for your positive feedback, Megan at Customer Care
Great service
We were made welcome and then shown various beds. Lucia listened and then made recommendations.
March 25, 2025
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you felt welcome and that our recommendations were helpful. Thank you for sharing your positive experience with us, Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your positive experience with our customer service at the Basingstoke store. Thank you so much for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
We appreciate your kind words! We are so glad you had a great experience with our team. Take care, Megan at Customer Care
Maria
Maria, the salesperson was very helpful and friendly. We chose our mattress without any issues but unfortunately we didn’t get the same service at your store in Andover. On the 16th of March, we went to the Andover store and saw a mattress that we liked and the price was good too. Upon purchase, we were told that the price was different shown in the computer but the gentleman said they would honour it since the price quoted was on the leaflet. Unfortunately the lady colleague was not in agreement with her gentleman colleague. She said that her company weren’t obliged to honour the quoted price on the leaflet and the way she spoke to her colleague in asking why did he said that was very not very nice in my opinion. Being in the retail business myself, l know that according to the trading standard, we have to honour whatever price it say on the POS. We didn’t argue but hurriedly left the store as we could see how uncomfortable the gentleman was looking. Customer service was not one of her strong point. But l am glad that it didn’t put us off in going to another store in Basingstoke as we had a much better customer service with Maria. Thank you
March 22, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing your experiences. We're glad you found helpful service at one location. We're sorry to hear about the pricing issue and the discomfort you experienced at the other store. We'll address this internally to ensure better consistency and customer service. Thank you, Megan at Customer Care
Good customer service
Good customer service
Only put me off is the long wait for delivery takes five weeks, is impossible I have to go somewhere else it's much quicker than that.
March 13, 2025
Reply from Bensons For Beds - Basingstoke
We're glad our customer service met your expectations. We regret the delivery took longer than expected. We'll review our delivery timelines to improve the experience. Thank you, Megan at Customer Care
Great service
Delivery was in the time they gave me. Unpacked and made. Left tidy. Polite have no issues and would highly recommend
March 18, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that the delivery was on time and our team was polite and tidy during the setup. We appreciate your recommendation and positive feedback! Take care, Megan at Customer Care
Very professional and helpful.
March 19, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate you taking the time to share your positive experience. We are so glad we could be helpful and professional! Thank you, Megan at Customer Care
Reply from Bensons For Beds - Basingstoke
We are so happy to hear that you had such a positive experience. We appreciate your kind words and thank you for your feedback. Take care, Megan at Customer Care
Excellent all round!
Tom (Basingstoke store) had such excellent product knowledge. He took his time to talk us through the options and was highly professional.
We had just been to a competitor of yours (Dreams) and we felt the service we received at BfB was far superior and as a result we ended up buying a bed! We are also in the market for a new mattress and it is likely we will be returning to BfB for this too as we were so impressed!
March 16, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're happy to hear that you received excellent service and product knowledge in our store. We appreciate you choosing us over a competitor and buying a bed from us. We look forward to assisting you with a mattress in the future, Megan at Customer Care
Mattress smelling bad
We had a Mattress delivered 4 weeks ago. When removed from packaging there was a terrible smell. After contacting sales store we were told to open all windows which we did, still smelling now and unable to use it. At 80 plus years old its not very convenient to have windows open this time of year.
March 12, 2025
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're very sorry you're experiencing this issue with your new mattress Avril. A "new smell" is normal and hope this has now dispersed for you. If you are still experiencing this, please contact us directly with your order details: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer care
Very knowledgeable and friendly staff…
Very knowledgeable and friendly staff made the buying experience a pleasure
March 1, 2025
Reply from Bensons For Beds - Basingstoke
We appreciate you sharing your experience. We are happy to hear that our friendly and knowledgeable team made your purchase a pleasure. Take care, Megan at Customer Care
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