Very impressed with the service from this company. Knowledgable staff at the showroom. Excellent communication on the progress of my order and tracking of the delivery lorry on the day it arrived. Ver... See more
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
From shop to delivery all staff were friendly and polite. Maria in your Basingstoke store was very helpful . All service was carried out efficiently.
Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days... See more
Company replied
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
423 reviews
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From the shop sales advisor to delivery…
From the shop sales advisor to delivery and installation my customer experience has been superb! I’d recommend to everyone.
September 4, 2026
Reply from Bensons For Beds - Basingstoke
We are absolutely thrilled to hear that your customer experience, from the sales advisor to delivery and installation, was superb! It's wonderful to know you'd recommend us to everyone. Thank you for your fantastic feedback!
Team Bensons
Got great service and advice from…
Got great service and advice from Stuart. Who knew there was so much to choosing the right mattress. Came away very satisfied and looking forward to much more comfortable sleeping from now
August 30, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful review! We're thrilled to hear that Stuart provided you with great service and advice. Choosing the right mattress can make a world of difference, and we're glad you're excited about your new purchase. Wishing you many restful nights ahead!
Reply from Bensons For Beds - Basingstoke
Thank you for your kind words! We're thrilled to hear that Maria provided you with excellent service. Our team is dedicated to ensuring every customer has a great experience. We look forward to welcoming you back soon!
Excellent
The whole experience from buying the bed to delivery was excellent. I would certainly recommend them to anyone
August 24, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for the great feedback! We couldn't be happier to hear that you had an excellent experience from start to finish. We appreciate your recommendation and look forward to helping others find their perfect bed as well.
Megan | Customer Care Specialist
Very helpful assistant in the store
Very helpful assistant in the store, ordered on line and gained an additional £50 discount and was able to purchase via the Avios APP and collect 8 air miles for every £1 spent.
August 27, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our assistant and enjoyed the discounts and air miles. We appreciate your support and look forward to serving you again soon!
Purchased a new mattress from Bensons…
Purchased a new mattress from Bensons for Beds. A really good experience from trying and buying in the shop. Really good advice given from the manager. Delivery was prompt (about a week). Delivery guys were helpful, well mannered and efficient. Can’t fault the service we’ve received. Thank you.
August 19, 2026
Reply from Bensons For Beds - Basingstoke
Hi Glen,
Thank you for such a fantastic review! 😊 We're delighted to hear you had a great experience from the moment you visited the store right through to delivery. It's wonderful that our team could help you find the perfect mattress and make the process smooth and enjoyable. We'll be sure to pass your kind words on to the manager and delivery team. Enjoy your new mattress, and thank you for choosing us,
Megan | Customer Care Specialist🚚
Recommended Service
The bed and furniture was delivered on time as per the delivery schedule. The bed & furniture were installed efficiently and respectfully by polite delivery staff.
August 24, 2026
Reply from Bensons For Beds - Basingstoke
Hello Ann,
Thank you for your wonderful feedback! 😊 We're delighted to hear that your bed and furniture were delivered on time and installed efficiently by our delivery team. It's great to know that their polite and respectful approach helped make the experience a positive one. Thank you for choosing us, and we hope you enjoy your new furniture and many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
Reply from Bensons For Beds - Basingstoke
Hi Stephen,
Thank you for your feedback! 😊 We're thrilled to hear you received superb service. Providing a great experience from start to finish is what we strive for, and it's wonderful to know we delivered.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff member. Helped us find the perfect mattress for us and within our budget.
August 8, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear that our staff member was very helpful and knowledgeable in assisting you. It's wonderful that you found the perfect mattress within your budget!
Team Bensons
Maria was very helpfully and knew all…
Maria was very helpfully and knew all about the product.
August 10, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear that our colleague was very helpful and knowledgeable about our products. Thank you for sharing your positive experience with us!
Thank you for your positive review - Lauryn at Customer Care 💜
Friendly and informative service and…
Friendly and informative service and quick and efficient delivery. I am very happy with our new bed and would definitely use Bensons again.
August 6, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you received friendly and informative service, and that your delivery was quick and efficient. It's wonderful that you are very happy with your new bed and would consider using us again!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear that you found our team welcoming and helpful. Thank you for sharing your positive experience with us!
Team Bensons
Drivers were so helpful and it didn’t…
Drivers were so helpful and it didn’t take long to take old mattress and bring new one in.
July 31, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful feedback! We're so pleased to hear that our delivery drivers were helpful and efficient in removing your old mattress and bringing in your new one. We appreciate you taking the time to share your positive experience!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're so pleased we could be helpful in choosing your bed! Thank you for sharing your positive experience with us; we truly appreciate it.
Team Bensons
experienced staff with honesty
July 26, 2026
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear that you had such a positive experience with our experienced and honest staff. Thank you for sharing your kind feedback with us.
Team Bensons
Excellent service and communication
Excellent service and communication. The bed itself is absolutely great...so comfortable.
July 25, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your fantastic review! We're delighted to hear that you received excellent service and communication throughout your journey with us.
We really appreciate you taking the time to share your feedback and thank you for choosing Bensons for Beds. We hope you enjoy many restful and comfortable nights ahead! 😊
I spent over £2,000 on two beds and…
I spent over £2,000 on two beds and waited three weeks for delivery. I paid extra for delivery and assembly, expecting a professional service.
A few days before the scheduled delivery, I still hadn't received my delivery time, so I contacted the store. That's when I was told there had been a problem and they couldn't deliver on the agreed date. The only alternative they offered was another date weeks later, which was completely unacceptable as I had already planned around the original delivery.
When I decided to cancel because they had failed to honour the agreed delivery, I was told I could be charged a 20% cancellation fee because it was more than seven days after placing the order. Expecting a customer to pay a cancellation fee when the company is the one that failed to deliver as promised is unbelievable.
The whole experience was stressful, frustrating and handled very poorly. Customer service showed little flexibility or understanding, despite the problem being entirely on their side.
I cancelled the order, went to IKEA instead, bought two beds and mattresses the same day, took them home, assembled them myself, and saved myself a lot more waiting and hassle.
I would not recommend Benson for Beds Basingstoke. Poor communication, poor customer service, and a very disappointing experience from start to finish.
July 24, 2026
Reply from Bensons For Beds - Basingstoke
We are truly sorry to hear about the incredibly frustrating and disappointing experience you had with your recent order. We can see your original delivery date was set to go ahead but the time slot on this day was not convenient for you, we do apologise we were unable to change this time slot when you requested and instead offered alternative days for you to accept delivery. I understand the 20% cancellations charge was a disappointment to you, however the delivery was not delayed due to an issue with ourselves therefore the charge was applied. We will however take your feedback on board.
We were very undecided on what we…
We were very undecided on what we wanted but finally made a decision with the help of the salespeople in the branch. The cost to remove old bed was high so decided not to have this. Apart from that all okay
July 16, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback. We're pleased to hear that our salespeople were helpful in assisting you with your decision. We understand your concern regarding the cost of removing the old bed. We appreciate you sharing your experience and hope you are otherwise satisfied with your purchase.
Team Bensons
First class service and competitive pricing
We went to two bed companies, bensons and another bed company. The difference is service was immeasurable. Tom was the epitome of professionalism and helpfulness and explained everything clearly and made sure that we were happy with our purchase
July 16, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear about your excellent experience and that our team member provided such professional and helpful service. It's wonderful that everything was clearly explained and that you were happy with your purchase. Thank you for sharing your feedback!
Team Bensons
Excellent experience with knowledgeable…
Excellent experience with knowledgeable and competent staff in Basingstoke store.
July 21, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you had an excellent experience with our knowledgeable and competent staff at our Basingstoke store. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
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