We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... See more
Company replied
Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... See more
Company replied
At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided add... See more
Company replied
Jay at the Beckton branch was fantastic! I found my dream bed and mattress with him on the 27th June. It was difficult to find my dream bed in the delivery time we needed but Jay managed to do that... See more
Company replied
Written by the company
Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No hassle from assistances, very helpful, without being pushy, clear information. Options given, polite and friendly staff. But sort their heating problem out, it was far too cold in there for the staff!!!
Very helpful and patient at all times especially as we couldn’t make our minds up as to what mattress and ottoman we wanted.
Patient and helpful assistant. Good, clear advice and accurate information. Overall a very pleasant experience. Thank you Sharice.
Jay at Beckton was lovely and attentive. He was able to match our communication needs as I am deaf, sign language user. Big up to Jay.
This is my 4th matress from Bensons for Beds. And the service at Beckton Triangle store was very good. Very welcoming team and Ayesha gave us an excellent service. Thank you.
As we were looking at the huge choice of beds available, an assistant came over and she was very helpful in helping us narrow down what we wanted. We were soon able to find exactly the right bed and headboard that we wanted and place an order which was very straightforward. The assistant was very thorough in explaining the process and answered any questions we had. The whole experience was much quicker than I expected and a very positive one.
Great service and not pushy and very knowledgeable.
Shop was rather cold, but not the staff's fault
The sale assistant was very helpful and had good knowledge of the product we was looking to buy. A very pleasant experience thank you
The sales assistant was very helpful and showed good manners. Explained everything very well.
Jay was very amicable and professional in his conduct. He was knowledgeable about the products on display and was a pleasure to deal with. Keep up the good work!
Very helpful customer service advisor. Made the process simple and quick.
Ayesha was very helpful and great advice to me and my wife in choosing a new bed frame and mattress. Thank you.
Good selection of beds and friendly staff who will help you with all your questions and guide you to your needs
We had a brilliant service in store our sales lady was so helpful pleasant and friendly very knowledgeable
We felt relaxed and not hurried or pestered so happy with our experience so far
And we haven’t had delivery yet but hopefully that goes just as pleasant and smoothly
The man that helped us was very helpful and after telling him what we wanted showed us all what we were looking for
We had great customer service, explaining about a few options for beds/mattresses and different varieties. Our sales assistant Ayesha at Beckton was really good. Thank you for being so helpful and attentive.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.