Free no deposit no extra money was little difficult for me. But from choosing to ordering the product from getting delivery date was exceptional matter of minutes and I had all the information.. Nic... See more
Company replied
Location
Switch locationUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with the customer service. Lovely sales person, Fiona, who helped and gave advice. Very knowledgeable and friendly. Happy with our purchase.
I visited the Bicester Bensons shop on Saturday 3rd October, and was warmly greeted by both of the staff that were in that day. Gulam then helped me to choose the right firmness of mattress for me) wh... See more
Company replied
Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... See more
Company replied
Company details
About Bensons For Beds - Bicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, United Kingdom
- 1869243267
4.8
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NEW BED
We were very happy with the delivery service, our bed arrived on the date and time given. Our new bed is fantastic. Overall we are very happy customers.
February 17, 2026
Unprompted review
Reply from Bensons For Beds - Bicester
We're very happy to hear that you were pleased with our delivery service and that your new bed is fantastic! We appreciate you being our customer.
A positive experience
The Sales lady was very helpful explaining every thing we needed to know to enable us to make an informed choice.
The delivery men kept us informed as to when they would arrive. They were in and out in 5 minutes.
February 12, 2026
Reply from Bensons For Beds - Bicester
We're happy to hear that the sales lady was very helpful and provided you with the information needed to make a choice. We appreciate your feedback regarding the delivery; it's great they kept you informed and were efficient. Michael @ Team Bensons
Knowledgable staff
Knowledgable staff, with lots of patience. the product, only just received, is of good quality, and after just one night we think it will serve us well. Thank you.
January 20, 2026
Unprompted review
Reply from Bensons For Beds - Bicester
We're happy to hear that our staff's knowledge and patience were helpful. We appreciate you mentioning the product's quality, and we hope it serves you well. Thank you.
- Jessica at Team Bensons
Delivery men and Fiona in store are fab
January 30, 2026
Unprompted review
Reply from Bensons For Beds - Bicester
We're happy to hear that you had a positive experience with our team. Thank you for your kind words; we appreciate your feedback!
We hope to welcome you back soon!
Megan at Customer Care
Very helpful with every question I had…
Very helpful with every question I had and gave all options
January 17, 2026
Reply from Bensons For Beds - Bicester
We are happy to hear that our team was helpful and provided you with the information you needed. Thank you for your positive feedback,
Megan at Customer Care
New Mattress
I was very happy with the attention I received at the Bicester shop when choosing a new mattress, and also with the delivery which arrived on time and on the day stated.
I am pleased to say the mattress is very comfortable.
January 2, 2026
Reply from Bensons For Beds - Bicester
We're so glad to hear that you were happy with the attention you received when choosing your new mattress and that the delivery arrived as stated. It's great to know you find the mattress comfortable. Thanks for your feedback,
Megan at Customer Care
Quality service
Clear explanation of the product qualities, options and offers available, and a combination found to meet our needs.
January 23, 2026
Reply from Bensons For Beds - Bicester
We appreciate you taking the time to share your feedback! We're so glad to hear that you received a clear explanation of our product options and found what you needed.
V. Helpful staff
Bought a new bed for mum. Mum is quite short and has limited mobility so struggled to try any of the beds as they all king size duvans and therefore quite high - but staff were v. Helpful in moving all the heavy mattresses in the shop around so she could sit on the one short leg frame they had.
January 18, 2026
Reply from Bensons For Beds - Bicester
We appreciate you sharing your experience. We're glad our team could assist your mum in finding a suitable bed despite the challenges with bed heights and her mobility. We value your feedback.
Exceeded customer service from start to…
Exceeded customer service from start to finish
January 17, 2026
Reply from Bensons For Beds - Bicester
We are so happy to hear that you experienced customer service that exceeded your expectations from beginning to end. We appreciate your feedback.
Great staff knowledge and extremely…
Great staff knowledge and extremely helpful staff
December 30, 2025
Reply from Bensons For Beds - Bicester
We’re thrilled to hear our team’s knowledge and helpfulness made a difference – that’s what we aim for every time! Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service staff are very…
Excellent service staff are very friendly and helpful.
December 30, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear our staff provided excellent, friendly, and helpful service! Thank you for your positive review – Lauryn at Customer Care 💜
The bed is great
The bed is great. It was delivered on time, exactly when they said they would. They contacted me multiple times before the delivery to be sure everything would go as planned. I am really happy of the product and service.
December 3, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you are satisfied with your new bed! We aim to deliver products on time and communicate clearly throughout the process. Thank you for your positive feedback on our product and service,
Megan at Customer Care
Reply from Bensons For Beds - Bicester
We appreciate your feedback and are glad you found our service swift and professional. Thank you for choosing us!
Keaton - Team Bensons
Julia was so helpful
Julia was so helpful. Really worked at finding us the right bed for our time line which was short.
December 14, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad we could find the right bed for you within your timeline.
Thank you, Team Bensons - Jess
King size mattress,
Took time to make sure we got the right mattress and explained how it would feel on our bed frame.
November 30, 2025
Reply from Bensons For Beds - Bicester
We're glad you enjoyed your experience. We appreciate that you felt we took the time to ensure you found the right mattress for your needs and bed frame.
– Thank you, Jess- Team Bensons
Excellent service
Excellent service, very informative, all you need in one neat store. Will definitely recommend it to my family and friends. Thank you, Fiona, for the professional time you dedicated to my partner and me.
December 4, 2025
Reply from Bensons For Beds - Bicester
We appreciate you taking the time to share your feedback. We're happy to hear that you found our service excellent and informative. It's great to know you'll recommend us to your family and friends.
– Thank you, Jess- Team Bensons
Great friendly and helpful service from…
Great friendly and helpful service from Fiona at Bicester. Information on delivery time was clear and very helpful.
Delivery guys were great and kept us updated. Bed delivered today.
All good so far.
December 3, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear about the great service you received! It's wonderful that the delivery information was clear and helpful and that the delivery went smoothly. Thanks for your feedback.
– Thank you, Jess- Team Bensons
Massive choice and good information…
Massive choice and good information from in store personnel
December 3, 2025
Reply from Bensons For Beds - Bicester
We appreciate you noting our wide selection and helpful staff. We're glad our personnel provided useful information during your visit!
Reply from Bensons For Beds - Bicester
We appreciate your positive feedback and are happy to hear that our staff was helpful and that we met your product needs.
Thanks again for your support—it means a lot!
Megan at Customer Care
Absolutely great service Andrew and…
Absolutely great service Andrew and Stephen hope got names right you were fantastic helpful thankyou very much sue and Will simmonds
November 11, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.