This was my first time buying a mattress as a first time home owner and I visited the store in Bicester to get some help on what to go for. Fiona helped me out in going through different options and w... See more
Company replied
Location
Switch locationUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... See more
Company replied
Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... See more
We were met by a very welcoming and pleasant lady, Fiona, who took a lot of trouble helping us to find the right mattress for us. No pressure was put on us to buy a particular bed, but just guided us... See more
Company replied
Company details
About Bensons For Beds - Bicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, United Kingdom
- 1869243267
4.7
Excellent
198 reviews
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Excellent service staff are very…
Excellent service staff are very friendly and helpful.
December 30, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear our staff provided excellent, friendly, and helpful service! Thank you for your positive review – Lauryn at Customer Care 💜
The bed is great
The bed is great. It was delivered on time, exactly when they said they would. They contacted me multiple times before the delivery to be sure everything would go as planned. I am really happy of the product and service.
December 3, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you are satisfied with your new bed! We aim to deliver products on time and communicate clearly throughout the process. Thank you for your positive feedback on our product and service,
Megan at Customer Care
Reply from Bensons For Beds - Bicester
We appreciate your feedback and are glad you found our service swift and professional. Thank you for choosing us!
Keaton - Team Bensons
Julia was so helpful
Julia was so helpful. Really worked at finding us the right bed for our time line which was short.
December 14, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad we could find the right bed for you within your timeline.
Thank you, Team Bensons - Jess
King size mattress,
Took time to make sure we got the right mattress and explained how it would feel on our bed frame.
November 30, 2025
Reply from Bensons For Beds - Bicester
We're glad you enjoyed your experience. We appreciate that you felt we took the time to ensure you found the right mattress for your needs and bed frame.
– Thank you, Jess- Team Bensons
Excellent service
Excellent service, very informative, all you need in one neat store. Will definitely recommend it to my family and friends. Thank you, Fiona, for the professional time you dedicated to my partner and me.
December 4, 2025
Reply from Bensons For Beds - Bicester
We appreciate you taking the time to share your feedback. We're happy to hear that you found our service excellent and informative. It's great to know you'll recommend us to your family and friends.
– Thank you, Jess- Team Bensons
Great friendly and helpful service from…
Great friendly and helpful service from Fiona at Bicester. Information on delivery time was clear and very helpful.
Delivery guys were great and kept us updated. Bed delivered today.
All good so far.
December 3, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear about the great service you received! It's wonderful that the delivery information was clear and helpful and that the delivery went smoothly. Thanks for your feedback.
– Thank you, Jess- Team Bensons
Massive choice and good information…
Massive choice and good information from in store personnel
December 3, 2025
Reply from Bensons For Beds - Bicester
We appreciate you noting our wide selection and helpful staff. We're glad our personnel provided useful information during your visit!
Reply from Bensons For Beds - Bicester
We appreciate your positive feedback and are happy to hear that our staff was helpful and that we met your product needs.
Thanks again for your support—it means a lot!
Megan at Customer Care
Absolutely great service Andrew and…
Absolutely great service Andrew and Stephen hope got names right you were fantastic helpful thankyou very much sue and Will simmonds
November 11, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Excellent purchase experience.
Fiona was friendly and very knowledgeable, and talked us through the mattress alternatives to enable us to make the correct decision and purchase.
October 19, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you found our team member friendly and knowledgeable. We appreciate that they guided you through the mattress options to help you choose the right one! Thank you for an amazing review – Lauryn at Customer Care 💜
Top service from start to finish.
Top service from start to finish.
Julia was an absolute breath of fresh air. Julia helped me and my husband from start to finish, nothing was to much for her. She made the experience so easy and relaxing.
October 19, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you and your husband had such a positive experience. It's wonderful to know that our service made everything easy and relaxing for you both. Thank you for your positive review! – Lauryn at Customer Care 💜
Very helpful
Very helpful
Had the time to spend with us
Knew their products very well
Lovely lady
October 21, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that our team member was helpful and knowledgeable, and that you had a lovely experience. Thank you for your positive feedback!
Until next time, take care, Megan at Customer Care❤️
I had to pay for delivery despite being…
I had to pay for delivery despite being quite happy to collect the item !
September 15, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for taking the time to share your feedback. We're very sorry to hear your raising concerns about the delivery charge. To clarify, a delivery fee applies to all orders, as items are dispatched directly from our warehouse — whether to a store or your home. This fee helps cover key costs such as fuel, logistics, and the added benefit of our team delivering your order to the room of your choice.
While we’re unable to change what happened on this occasion, your comments have been shared internally so the teams involved can reflect and take the appropriate action. Your feedback is truly valued and will help us improve.
Thank you,
Megan at Customer Care
Accurate information about product and…
Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick.
Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important that size matched frame.
No disruption no delay .
This is why all our current beds and mattresses are from Bensons.
September 20, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you received accurate product and delivery information and that the delivery was on time. It's great to know our team was courteous, efficient, and quick. We appreciate your continued loyalty!
Thank you,
Lauryn at Customer Care.
Very friendly and knowledgeable staff
September 23, 2025
Reply from Bensons For Beds - Bicester
We appreciate you sharing! We are so glad that you found our staff friendly and knowledgeable during your visit with us.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Bicester
We appreciate your kind words! We are so happy you enjoyed our service and found it a good value. Thank you for your support.
Thank you,
Lauryn at Customer Care.
An Enjoyable Experience
The experience of choosing a quality bed and mattress was made extremely simple and very enjoyable. The sleep expert at the Bicester Branch was Suleika who explained fully the range of beds and mattresses on offer, and gave us a very comprehensive assessment as well as the opportunity to experience the bed at first hand. The whole experience was very enjoyable.
September 11, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that your experience choosing a bed and mattress was simple and enjoyable. It's great to know that the sleep expert at the Bicester Branch fully explained the options and gave you a comprehensive assessment. Thank you for sharing your positive feedback!
Thank you,
Lauryn at Customer Care.
Excellent service
We honestly wouldn’t have been able to make a good decision without Fiona’s help (Fiona Jones). She was very knowledgeable indeed. In the days of shopping on the internet, our experience shows how important it is to actually visit the shop - as long as someone like Fiona is there.
September 13, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for your kind words and for trusting us with your decision! Our team takes pride in providing knowledgeable and personalized assistance to help our customers make the best choices. We appreciate your support and look forward to continue serving you in the future.
Fiona
Fiona, was absolutely brilliant. Friendly and knowledgeable. Helped us make the right decision with her skill at understanding our needs & requirements. 10 / 10 for Fiona.
Would highly recommend people ask for her when buying.
August 27, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you had such a positive experience. It's great to know that our team member's expertise and understanding helped you make the right choice. We appreciate your recommendation, Megan at Customer Care
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