This was my first time buying a mattress as a first time home owner and I visited the store in Bicester to get some help on what to go for. Fiona helped me out in going through different options and w... See more
Company replied
Location
Switch locationUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... See more
Company replied
Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... See more
We were met by a very welcoming and pleasant lady, Fiona, who took a lot of trouble helping us to find the right mattress for us. No pressure was put on us to buy a particular bed, but just guided us... See more
Company replied
Company details
About Bensons For Beds - Bicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, United Kingdom
- 1869243267
4.7
Excellent
198 reviews
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Helpful, friendly and not pushy!
From entering the store in Bicester the sales assistant was helpful, friendly and professional without being too pushy! We knew what we were looking for but still wanted some guidance!
We were very pleased with the service we received.
August 24, 2025
Reply from Bensons For Beds - Bicester
We appreciate your feedback. We're happy to hear that our sales assistant in Bicester provided helpful, friendly, and professional service, offering guidance without being pushy. We're glad you were pleased with your experience, Megan at Customer Care
Julia was wonderful
Julia was wonderful. I explained I had bad knees so I find it had to bend the getting on to beds and she talked me through all mattress and said which would be best. Then went on the test mattress to get the right firmness. Lots of beds and colours to choose from including headboards. You can also try pillows to find the perfect fit.
August 24, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
We're happy to hear that you found what you were looking for. It's great to know that our team member was helpful in guiding you to the right mattress for your needs and that you appreciated the variety of options available. Thank you for your positive feedback!
The lady in the shop Fiona
The lady in the shop Fiona she was lovely friendly and very knowledgeable about all the mattresses we were looking at, she made our experience, and hopefully when we receive our new mattress it will be wonderful.
August 23, 2025
Reply from Bensons For Beds - Bicester
We are so happy to hear that Fiona provided you with exceptional service and helped make your mattress shopping experience enjoyable! We hope you love your new mattress as much as we loved helping you find it. Thank you for choosing our business!
Service in store was excellent and the…
Service in store was excellent and the young lady was able to answer the questions.,
July 22, 2025
Reply from Bensons For Beds - Bicester
We appreciate your positive feedback! We're happy to hear that our service met your expectations and that our staff was able to assist you well. Thank you, Megan at Customer care
Benson for Bed Bicester customer…
Benson for Bed Bicester customer service was great. They provide different options to suit your budget and a clear explanation of what it entails.
They sell quality mattresses and bedframes
August 7, 2025
Reply from Bensons For Beds - Bicester
Thank you for taking the time to share your experience with us! We are thrilled to hear that our customer service met your expectations and that you found our range of options and explanations helpful. We take pride in providing quality mattresses and bedframes to all our customers. We appreciate your support, Megan at Customer Care
A very pleasant experience.
We were met by a very welcoming and pleasant lady, Fiona, who took a lot of trouble helping us to find the right mattress for us. No pressure was put on us to buy a particular bed, but just guided us round the showroom and described the different qualities of the mattresses on display, and gave us all the time we needed to try out our shortlist to see which suited us best. Thank you Fiona for all your help - we will certainly come again when we need to change our other mattress..
August 1, 2025
Reply from Bensons For Beds - Bicester
Thank you for your kind words! We are thrilled to hear that Fiona provided you with exceptional service during your mattress shopping experience. Our team at [Business Name] takes pride in helping customers find the perfect mattress to fit their needs. We look forward to seeing you again in the future, Megan at Customer Care
Great experience!
I visited the Bicester store this weekend and had such a great experience. Julia could not have been more helpful! She assessed the best mattress firmness for me and then showed me several options at different prices. The whole process was made very simple, which was useful for me as this is the first time I've bought a bed/mattress. Julia was really patient and gave me all the different options in terms of payment plans and didn't push me into any decisions. I would definitely recommend visiting the Bicester store!
July 20, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
We are thrilled to hear that you had such a positive experience at our Bicester store! Our team takes great pride in providing excellent service to our customers, and we are happy to hear that Julia was able to assist you in finding the perfect mattress. We appreciate your recommendation and hope to see you again soon, Megan at Customer Care
Another Benson
Julia was really helpful, as usual. She is so knowledgeable and was able to answer all the questions we asked. Julia epitomises customer service.
A great experience!
July 2, 2025
Reply from Bensons For Beds - Bicester
Thank you for your kind words! We are so lucky to have Julia on our team. We are dedicated to providing excellent customer service and are always willing to go above and beyond. We're glad you had a great experience, Megan at Customer Care
Very good sales assistant.
Julia was so helpful and patient while I was being so indecisive and didn’t rush us. Explained everything well and had great knowledge about mattresses.
June 25, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that our team member was helpful and patient during your decision-making process. We appreciate your positive feedback and are glad you found their expertise valuable! Take care, Megan at Customer Care
Amazing staff
I went into the store and met Fiona Jones. Told her what I was after and she was amazing. I got to try a number of mattresses and chose between 2 bases that had my requirements. Fiona had vast knowledge about what would suit me due to my requests.
Fiona emailed me over my quote and was very prompt when I had a query.
She saw through the whole process and now I'm hopefully receiving my new bed in a number of days. So far brilliant service and would definitely recommend going and seeing Fiona in Bicester. Not pushy at all and listens to what you really want.
I never write reviews till receiving the item, but I've been so impressed with Fiona I wanted to make sure I gave her good feedback. I'm also confident should anything go wrong I could ring and speak to her and it would be sorted.
Thank you so much
June 20, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
We appreciate you taking the time to share your positive experience with us Vicky. We're so glad to hear that you were impressed with the service you received and that our team member was able to assist you in finding the perfect bed. We value your feedback and are confident that you'll enjoy your new purchase, Megan at Customer Care.
Excellent service from Julia
Really great informative service from Julia at the Bicester branch. Gave us great advice about which beds to look at based on our needs and we ended up buying a bed that we may not have looked at but Julia felt was worth us trying. We didn’t feel under pressure to buy but did buy as we were very happy with the bed, price and service.
June 17, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you received such informative service at our Bicester branch! It's great to know that our advice helped you discover the perfect bed. Thank you for your purchase and positive feedback, Megan at Customer Care
Great in-store service
So good to be able to see the bed we had seen online before purchasing - we wouldn't have gone ahead otherwise. Great experience in store, very helpful from the moment we walked in, through the whole order process.
June 9, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you found seeing the bed in-store helpful before buying. It's great to know that you had such a positive experience and that our team was so helpful during the order process. Thanks for your feedback, Megan at Customer Care
Good rapport
Good rapport. Empathetic, knowledgeable, helpful. Worked to get me the best deal for my circumstance
June 7, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you had such a positive experience Gary! We appreciate your kind words and are so glad we could help you find the best solution for your situation. Take care, Megan at Customer Care
Reply from Bensons For Beds - Bicester
We're happy to hear that the sales lady was helpful. We appreciate your positive feedback and we thank you for sharing. Take care, Megan at Customer Care
Bed and mattress was brilliant and we…
Bed and mattress was brilliant and we have many selections for both beds and mattress. Staff (Julia)was very friendly and explained everything. So I will strongly recommend for everyone.
May 27, 2025
Reply from Bensons For Beds - Bicester
We appreciate your positive feedback! We're happy to hear that you found the perfect bed and mattress with our wide selection. We're glad that our staff provided a friendly and informative experience. Thanks for recommending us, Megan at Customer care
Super smooth in store purchase
Super smooth in store purchase. Knowledgeable staff had good insights and advised well.
May 21, 2025
Reply from Bensons For Beds - Bicester
We appreciate you sharing your experience! We're glad our knowledgeable staff provided helpful insights for your smooth in-store purchase. Thank you, Megan at Customer Care
Helpful staff
Very helpful staff who showed us all the options and helped us come to a decision. Lots of different options at different price points. The mattress machine that showed us the different levels of firmness was great.
May 21, 2025
Reply from Bensons For Beds - Bicester
We appreciate you taking the time to leave us this positive feedback! We're happy to hear that our staff were helpful in guiding you through our wide selection and that you found the mattress testing machine useful. Thank you, Megan at Customer Care
Excellent service
Fiona was extremely helpful and knowledgeable. An excellent range of beds and mattresses were available to try at Bicester.
May 20, 2025
Reply from Bensons For Beds - Bicester
We're happy to hear that you found the staff member helpful and knowledgeable. We're also glad you enjoyed the excellent range of beds and mattresses available. Thanks for your feedback. Take care, Megan at Customer Care
Went through all different mattresses…
Went through all different mattresses with my dad until he picked the right one and showed patience with him
May 16, 2025
Reply from Bensons For Beds - Bicester
We're so glad to hear that your dad found the perfect mattress with our help! We pride ourselves on providing a patient and personalized shopping experience for all of our customers. Thank you for choosing us!
Our visit was professionally handled
Our visit was professionally handled, and were given excellent service and choices to make our purchase
May 16, 2025
Unprompted review
Reply from Bensons For Beds - Bicester
Thank you for your kind words! We are thrilled that you had a positive experience at our business and that our team provided you with exceptional service and choices. We look forward to seeing you again soon! #HappyCustomers #ExcellentService
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