This was my first time buying a mattress as a first time home owner and I visited the store in Bicester to get some help on what to go for. Fiona helped me out in going through different options and w... See more
Company replied
Location
Switch locationUnit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB
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Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... See more
Company replied
Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... See more
We were met by a very welcoming and pleasant lady, Fiona, who took a lot of trouble helping us to find the right mattress for us. No pressure was put on us to buy a particular bed, but just guided us... See more
Company replied
Company details
About Bensons For Beds - Bicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, United Kingdom
- 1869243267
4.7
Excellent
198 reviews
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The staff were great
The staff were great, professional, kind and helpful. The shop itself was lovely and clean, we could test a range of products which made it much easier to pick the items we wanted. Thank you so much.
July 1, 2024
Very good and very helpful sales team
Very good and very helpful sales team. Would come again for service as we had. Thank you.
June 29, 2024
Unprompted review
Excellent great instore customer servicet customer service inshore…
Excellent customer service inshore wasn't rushed in any way
June 11, 2024
A good buy in Bicester branch.
No pushy salesman, I hate it when I'm looking for something and the sales team swarm you..Bicester branch super friendly, listened to what I wanted. I was going to buy on line as much cheaper, but glad I went in. Yes I would use this branch again. Management was great. Doing a great job...
May 23, 2024
Customer service review
The assistant was helpful and we made our purchase based on details we were given at the time. We were not hurried in to making a decision but were given time to talk things over on our own. Very good customer service.
May 17, 2024
Service from Fiona at Bicester was…
Service from Fiona at Bicester was great. However, the system did not upload the current deal correctly. Fiona had to sort out for us. This took a long time, with the help of a colleague. Correct result in the end.
April 29, 2024
Friendly and helpful
February 25, 2024
Rowan in the bicester store was very…
Rowan in the bicester store was very helpful and delivered a great efficient service i was very happy with
February 21, 2024
Expert salesperson
The salesperson Rowan was very knowledgeable and was able to provide information on the type of mattresses that we would need. We decided on the information not the price, as I am conscious that we needed a mattress which would stand up to being sat on on the edge as my husband needs extra support.
February 4, 2024
Lovely Bicester showroom
Lovely Bicester showroom. Excellent sales attention from George. Lovely display of beds and mattresses..and pillows. Simply can't wait for my luxury sale bargains to arrive!
January 5, 2024
Appalling Service
This is the third time we have used this company. The first and second time was a shambles from start to finish. As they had the bed we wanted we thought we would try one more time. On entering the shop we were greeted by a very professional salesman, who gave us confidence to continue with our purchase. We told him of our previous experiences and he assured us that the company had changed and we would have no problems. HOW WRONG HE WAS. We were told our bed would be delivered Dec 15th and all week we received correspondence confirming this. At 17:10 on the evening of the 14th Dec we received a call stating that our bed would not be delivered because they had no stock.On further investigation we found out that our bed had been delivered to the wrong depot. At no point did they show any empathy or try to help us out as we now had no bed all over christmas. Their attitude was... wait for it or cancel the order. So cancel the order we did. Benson For Beds.....WE WONT BE SHOPPING WITH YOU AGAIN!.
December 14, 2023
Very good young lad who served me in…
Very good young lad who served me in bicester store very knowledgeable I thought specially when I was spending a lot of money on a tempa mattress.also showed me the wardrobes the sell which I thought the prices on them were very competitive.
December 6, 2023
Very helpful and friendly staff.
Very helpful and friendly staff. Good range to choose from and easy to order.
November 16, 2023
Friendly, helpful staff.
Friendly, helpful staff. gave melotsof opportunities to test out diffent beds.
November 9, 2023
Friendly and helpful
Really felt like we got the mattress for us.
Tried loads of them and got lots of helpful advice.
October 29, 2023
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