Brilliant old fashion service. Mattress taken to bedroom by the very polite delivery guys.i didn't need them to unwrap it as im in the middle of decorating.
Company replied
Location
Switch locationUnit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE Biggleswade, Bedfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had read a quite a few negative reports so was a bit concerned. As it turned out so far everything has been perfect. I altered my order which they dealt with fine. They arranged a day and time to de... See more
We visited the store to find a firm but comfortable mattress to replace an old, soft one that gave inadequate support for someone with chronic pain from a back injury. The sales agent was quick to un... See more
Company replied
All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help w... See more
Company replied
Company details
About Bensons For Beds - Biggleswade
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE, Biggleswade, Bedfordshire, United Kingdom
- 1767318843
4.7
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication.very knowledgable…
Great communication.very knowledgable staff
Pleased with product ,
May 2, 2026
Reply from Bensons For Beds - Biggleswade
We appreciate your feedback and are so pleased you were happy with our knowledgeable staff and communication regarding your product.
Team Bensons
A massive thank you to Steve and Harry…
A massive thank you to Steve and Harry who delivered and assembled our bed.
They were so professional and polite.
The bed looks fab too!
Thank you again Steve and Harry, from a happy customer!
April 23, 2026
Unprompted review
Reply from Bensons For Beds - Biggleswade
A huge thank you for your lovely feedback! We’re delighted to hear Steve and Harry were so professional and polite, and that you’re pleased with how the bed looks. We’ll be sure to pass on your kind words to them,
Megan | Customer Care Specialist💜
The whole process has been excellent
The whole process has been excellent. Choosing, ordering, finance, information about delivery, and the delivery and build itself. No issues at all. And the bed is fabulous!
April 18, 2026
Reply from Bensons For Beds - Biggleswade
“Thank you for such wonderful feedback! We’re delighted everything — from choosing and ordering to delivery and build — went so smoothly, and that you’re loving your fabulous new bed,
Megan | Customer Care Specialist🛏️
Excellent lady staff member in the…
Excellent lady staff member in the Biggleswade store-
very knowledgeable and helpful.
April 12, 2026
Reply from Bensons For Beds - Biggleswade
Lovely feedback — we’ll be sure to pass your kind words on to the Biggleswade team ⭐
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
From the sales person to the delivery…
From the sales person to the delivery men the service was first class. The product we purchased was extremely well packed and of very good quality.
April 18, 2026
Reply from Bensons For Beds - Biggleswade
Thank you for your lovely feedback! We’re delighted to hear you received first‑class service from both our sales team and delivery crew, and that your purchase arrived well packed and top quality.
Thank you for your positive review - Lauryn at Customer Care 💜
Friendly
Friendly, helpful and 'un pushy' Sales Advisor, my order was dealt with promptly and efficiently
April 9, 2026
Reply from Bensons For Beds - Biggleswade
Thank you for your lovely feedback! We’re so pleased to hear your Sales Advisor was friendly, helpful, and gave you the space to decide — and that everything was handled promptly and efficiently. That’s exactly the experience we aim for.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Biggleswade
Thank you so much for giving us 5 stars Maureen! We’re delighted to hear Leanne at the Biggleswade store has been extremely helpful. We really appreciate you sharing your experience with us and wish you many peaceful nights sleep,
Megan at Customer Care! 😊✨
Great service from start to finish from…
Great service from start to finish from the lady in the store to Dave Brian who delivered
March 18, 2026
Reply from Bensons For Beds - Biggleswade
Thank you so much for giving us 5 stars Ann-Marie! We’re delighted to hear you received great service from start to finish—from the lovely team member in-store to Dave and Brian who delivered your bed. We really appreciate your feedback,
Megan at Customer Care! 😊✨
Very helpful non pushy member of staff
March 8, 2026
Reply from Bensons For Beds - Biggleswade
Thank you Chris! 😊 Great to hear you were looked after by such a helpful, non‑pushy member of the team.
Thanks again for your support—it means a lot!
Megan at Customer Care
Very happy with service we received…
Very happy with service we received from Biggleswade branch. We were given time to try different beds with no sales pressure. Felt very comfortable to browse but at the same time consult staff for advice when ready
Bed arrived when expected. Delivery and installation was great. Very happy with product
February 11, 2026
Reply from Bensons For Beds - Biggleswade
Wonderful to hear such great feedback from our Biggleswade branch! 😊 Glad you had plenty of time to try different beds with no pressure and could get advice whenever you needed it. Even better that delivery and installation were smooth and the new bed is a hit. Thanks for the lovely review,
Megan at Customer Care
Great helpful service in the shop
Great helpful service in the shop, not rushed and given time to try out various beds before making decision.
March 9, 2026
Reply from Bensons For Beds - Biggleswade
Thank you so much! 😊 Wonderful to hear you received great service in store. We’re glad you never felt rushed and had plenty of time to try out different beds before deciding. Really appreciate you sharing your experience,
Megan at Customer Care
Reply from Bensons For Beds - Biggleswade
Thank you for your kind feedback — we’re so pleased to hear you received prompt, courteous, knowledgeable and professional service.
Megan at Customer Care
I can thoroughly recommend Bensons for…
I can thoroughly recommend Bensons for beds for a new mattress.
Great choice in store, helpful shop assistants, easy ordering and clear, timely, polite and careful delivery.
Very pleased once again.
February 15, 2026
Reply from Bensons For Beds - Biggleswade
We appreciate you recommending us for mattresses! We're happy to hear that you found a great choice in store, helpful assistants, easy ordering, and clear delivery. We're so pleased you're happy.
Had to go back to the shop as wrong…
Had to go back to the shop as wrong mattress had been ordered. No free bed clean kit has been delivered as promised.
February 9, 2026
Reply from Bensons For Beds - Biggleswade
We regret the error with your mattress order and the missing bed cleaning kit. We'll look into what happened to prevent this in the future. Thanks for your feedback. Michael @ Team Bensons
A good experience from start to finish
A good experience from start to finish. At the showroom then delivery and assembly and removal of old bed. Good communication throughout.
February 5, 2026
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you had a good experience with us, from the showroom visit to the delivery, assembly, and removal of your old bed. We appreciate your feedback!
Had plenty of time to try out various…
Had plenty of time to try out various beds Salesman very helpful. Just a couple of things I was not happy with.After spending a considerable amount to purchase the bed I had to pay for delivery.Had to pay further £50 to dispose of the matress + £50 to dispose of the bed then told by delivery driver they wanted more to take the headboard. I think thats all a bit mean considering the amount I spent.
January 22, 2026
Reply from Bensons For Beds - Biggleswade
We appreciate you taking the time to share your feedback. We're glad the salesperson was helpful. We're sorry you were unhappy with the delivery and disposal fees after your purchase. We'll review this to see how we can improve our customers' experiences.
Good communication about delivery times…
Good communication about delivery times
Helpful advice given in store
January 22, 2026
Reply from Bensons For Beds - Biggleswade
We appreciate your feedback. We are happy to hear about the helpful advice you received and the good communication regarding delivery times.
Good service
Biggleswade shop were helpful and polite. Delivery was on time and Barry and Steve were polite and efficient.
January 16, 2026
Reply from Bensons For Beds - Biggleswade
We appreciate your feedback! We're happy to hear that our shop was helpful and polite, and that your delivery team were efficient and on time.
Ian was excellent very profesional in…
Ian was excellent very profesional in helping sort out what i needed. Couldnt have asked for better service he took time and it was very much apreciated thank you
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Biggleswade
We appreciate you sharing your experience. We're happy to hear that the team member was professional and helpful in sorting out what you needed. Thank you for your feedback.
Large Multiple Payments Taken!!!
I've waited a while to do this review, primarily to calm down.
We went to the Biggleswade store on a Sunday to purchase a new bed, we went for a TV bed and mattress.
Unfortunately when we were paying the manager put the transaction through our credit card 3 times, he kept saying the card machines not working and unplugging it. When we left the store believing we had not been able to pay, we didn't know all the transactions had actually gone through.
Our bank rejected the 3rd transaction as suspected fraud, but he still managed to max out our credit card with two pending transactions. We went immediately back to the store, I would love to say the manager was super helpful, but he wasn't. Don't worry he said "they're only pending transactions, we won't actually take the money." Thats not the point, pending transactions count towards the spending limit, so we couldn't use the card!
Monday as soon as head office was open we called, the first person we spoke to was not very helpful, promised to phone back but didn't. Did the manger of the store inform head office of the mess created, NO!!! We went back to the store, the manger was on leave!
Tuesday we called head office again and this time we got someone who cared, she was wonderful. She couldn't believe what had happened. She said everyone is trained that you never unplug a card machine because it treats it as a power cut and stores the transaction until it's online again.
It turns out the manager had somehow created duplicate orders so both pending transactions were taken, yes they took both amounts!
We got our money back but it was extremely stressful, we spent a huge amount of time on the phone to Bensons head office and our bank.
The manager actually had the front to call us a week later to see if we wanted to still go ahead, he'd offer an extra discount for the "confusion"!!!
Bensons did give us a voucher to use in store as compensation, but realistically we're never going to use it. You would have thought they would have offered some cash compensation considering the enormity of the mess created.
September 28, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
Thank you for taking the time to share your experience with us. We’re truly sorry for the inconvenience and stress caused by the payment issues during your visit to our Biggleswade store. This is not the level of service we aim to provide, and we completely understand how frustrating this must have been for you.
We’re pleased to confirm that the duplicate transactions have now been fully refunded and the matter has been resolved. We appreciate your patience while our team worked to correct this situation.
Your feedback has been shared with the relevant teams to ensure additional training and prevent this from happening again. We value your comments and will use them to improve our processes.
Best Wishes,
Megan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.