Brilliant old fashion service. Mattress taken to bedroom by the very polite delivery guys.i didn't need them to unwrap it as im in the middle of decorating.
Company replied
Location
Switch locationUnit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE Biggleswade, Bedfordshire, GB
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See what reviewers are saying
I had read a quite a few negative reports so was a bit concerned. As it turned out so far everything has been perfect. I altered my order which they dealt with fine. They arranged a day and time to de... See more
We visited the store to find a firm but comfortable mattress to replace an old, soft one that gave inadequate support for someone with chronic pain from a back injury. The sales agent was quick to un... See more
Company replied
All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help w... See more
Company replied
Company details
About Bensons For Beds - Biggleswade
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE, Biggleswade, Bedfordshire, United Kingdom
- 1767318843
4.7
Excellent
201 reviews
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Great service
We went to get a double mattress and managed to also get two side boards as well. Staff polite and professional.
January 2, 2026
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you found what you were looking for! We appreciate you mentioning our team's professionalism and politeness during your visit.
Looking forward to welcoming you back soon!
Megan at Customer Care!
Reply from Bensons For Beds - Biggleswade
Your review means the world to us!
Come back and visit us anytime!
Megan - Customer Care
Brilliant from start to finish
December 11, 2025
Reply from Bensons For Beds - Biggleswade
We're glad you enjoyed your experience. Thank you for sharing your positive feedback with our team!
Keaton @ Team Bensons
Reply from Bensons For Beds - Biggleswade
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Assistant was helpful
Assistant was helpful, knowledgeable and importantly there was no hard sell.
November 20, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that our assistant was helpful and knowledgeable. We appreciate your feedback about the no-pressure sales approach,
Megan at Customer Care
Very good salesman
Very good salesman, I explained what my budget was and what I was looking for and he knew exactly what to show me. Good choice of options that made my decision easy and after laying on a few comfortable mattresses I made my choice. Paperwork done quickly, option to put my new bed together made.easy to pay & delivery booked .
November 19, 2025
Reply from Bensons For Beds - Biggleswade
Thank you for sharing your experience! We’re delighted to hear our salesperson understood your budget and needs, provided great options, and made the whole process—from choosing the right mattress to booking delivery—smooth and easy. 💜
Thank you for your positive review – Lauryn at Customer Care
We was left to look round on our own…
We was left to look round on our own and didn’t feel pressured to buy anything but was then told about the products once we had decided what we wanted
November 8, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you appreciated the balance between browsing independently and receiving assistance when you were ready. Thank you for your positive feedback,
Megan at Customer Care!
All shop and delivery personnel were…
All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help with assembling the bed after delivery, no-one got back to us. Fortunately, we managed to do it ourselves and it hasn't collapsed yet.
November 1, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate your feedback and are glad our staff were polite and efficient. However, we sincerely regret the delay in delivery and the lack of response regarding assembly assistance. Your comments are important to us, and we appreciate you bringing this to our attention so we can work on improving our services.
Thank you for your review - Lauryn at Customer Care.
Very helpful salesperson who accepted…
Very helpful salesperson who accepted our order, then accommodated our delivery date and provided all the information we needed to confirm our purchase.
October 31, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate you sharing your experience. We're happy to hear that our salesperson was helpful, accommodated your delivery date, and provided the information needed.
We hope to continue providing you with excellent service in the future,
Megan
Customer Care Team
Very friendly and informative young man.
October 10, 2025
Reply from Bensons For Beds - Biggleswade
We're glad you found our team member helpful and knowledgeable. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care💜
Bensons Five Year Warranty is a Joke (IMHO)
Ten months after spending £2400 on a Stables Utopia Zip and Link mattress it started to smell like a barnyard. Bensons sent an 'independent' inspector from who supported Bensons' view that it cannot be a manufacturing fault. He did this just by looking at the cover and bouncing on it and his written report did not reflect the conversation we had with him. Bensons Five Year Warranty is therefore completely worthless in my opinion as they do not accept that faults can arise after delivery. Customer service has been a complete joke and they have effectively washed their hands of the problem. The last thing we were told by Ian as we parted with our money was - don't worry, the 5 year warranty provides all the protection you will ever need. A complete joke but a very expensive one as we now need to buy a new mattress and bin one that was unusable after 10 months.
Update: Every Bensons response to reviews are just platitudes. No effective resolutions to customer reviews just "we'll make sure we do better in future". I want my money back !
August 20, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
We’re very sorry to hear about your experience and the issues with your mattress. Your concerns are important to us, and we regret that our inspection process did not meet your expectations. We take warranty claims seriously and will review your case further to see how we can improve.
Thank you for your review,
Megan at Customer Care
Polite, understanding and helpful
On arrival at the store we wasn’t jumped on for a sale and appreciated being left to browse untill we had questions to ask, we was advised greatly and informed well of every detail , would recommend a visit to the store brilliant 🤩
August 26, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate your feedback and are happy to hear you enjoyed the browsing experience in our store. We're glad our team was able to provide great advice and detailed information. Thank you for recommending us, Megan at Customer Care
Very helpful sales person
Very helpful sales person. Showed us various options to choose from. Not due delivery if bed yet so no more to say at present.
August 24, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that the salesperson was helpful in showing you the options. We appreciate your feedback and look forward to the delivery of your bed.
Take care,
Megan at Customer Care
Excellent service salesman so helpful…
Excellent service salesman so helpful and not pushy at all. Answered all our questions and gave us time to look around and talk between us about what we wanted. Thanks again bensons
August 26, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate you taking the time to share your positive experience! We are so glad to hear that our team member was helpful and not pushy, answering all of your questions.
Hanif was brilliant and remembered us…
Hanif was brilliant and remembered us from a previous visit, he was extremely welcoming and provided us with useful information to help make the best decision for us without being pushy!
August 20, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you had such a positive experience! It's great to know that our team member's helpfulness and welcoming attitude made your decision-making process easier. We appreciate your feedback, Megan at Customer Care
Fantastic service.
Fantastic service.
The guy came to help me immediately. I explained what I wanted and he looked at a comparison bed which was actually a better price. Explained everything about mattress types and pointed me to what he felt was suited to my needs. Very informative and friendly throughout.
August 14, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you received fantastic service! It's great to know that our team member assisted you promptly, explained the mattress types, and offered informative and friendly guidance to suit your needs. We appreciate your feedback, Megan at Customer Care
Mattress purchase
Ordered 3 mattresses from the Biggleswade store, the salesperson Mr Hanif was extremely helpful and knowledgeable, definitely recommend!
August 10, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
Thank you for taking the time to leave us a review! We're so glad you had a positive experience at our Biggleswade store with Mr Hanif. Our team is dedicated to providing excellent service and we appreciate your recommendation. Enjoy your new mattresses, Megan at Customer Care
We have used Bensons for years and have…
We have used Bensons for years and have found since Mohamed Hanif is there he is so helpful and knowledgeable it is an easy experience. This is our family second purchase with zero problems this year.
July 20, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
Thank you for the kind words! It's always a pleasure to serve loyal customers like you and we're thrilled that Mohamed has been able to make your experience even better. We look forward to many more smooth and successful transactions with you and your family, Megan at Customer Care
Reply from Bensons For Beds - Biggleswade
Thank you for your kind words! We take pride in having knowledgeable and helpful salespeople on our team to ensure a great experience for our customers. We look forward to seeing you again soon, Megan at Customer Care
We are very happy with the service we…
We are very happy with the service we had with Bensons they were so helpful and good service and friendly staff so good so far
June 28, 2025
Reply from Bensons For Beds - Biggleswade
We are happy you had a positive experience with our helpful and friendly team. It's great to hear that you received good service from us. Thanks for sharing! Take care, Megan at Customer Care
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