Brilliant old fashion service. Mattress taken to bedroom by the very polite delivery guys.i didn't need them to unwrap it as im in the middle of decorating.
Company replied
Location
Switch locationUnit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE Biggleswade, Bedfordshire, GB
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See what reviewers are saying
I had read a quite a few negative reports so was a bit concerned. As it turned out so far everything has been perfect. I altered my order which they dealt with fine. They arranged a day and time to de... See more
We visited the store to find a firm but comfortable mattress to replace an old, soft one that gave inadequate support for someone with chronic pain from a back injury. The sales agent was quick to un... See more
Company replied
All shop and delivery personnel were polite and efficient. However, delivery was delayed by 20 days. (The fault of Brexit and not Bensons as some parts were made in Europe). When we asked about help w... See more
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Company details
About Bensons For Beds - Biggleswade
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 A1 Shopping Park, White Way Retail Park, SG18 8NE, Biggleswade, Bedfordshire, United Kingdom
- 1767318843
4.7
Excellent
201 reviews
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Both Andy at Biggleswade store and…
Both Andy at Biggleswade store and Connor at Stevenage store were fantastic and were welcoming and helpful with the final purchase end up from Stevenage store. Good variety of mattresses available on display and the purchase was very straightforward in the end and didn't take long to decide which mattress to go for.
May 30, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you received fantastic service at both stores! It's great to know that you found a good variety of mattresses and that your purchase was straightforward. Thank you for your positive feedback, Megan at Customer Care
Hanif was extremely helpful with…
Hanif was extremely helpful with advising on a suitable bed for my elderly mother. I'm very grateful for all his advice and support
May 21, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that our advice was helpful in choosing a suitable bed for your mother. We appreciate your gratitude and thank you for your feedback! Take care, Megan at Customer Care
The sales person was not pushy set us…
The sales person was not pushy set us at ease, was knowledgeable and did not oversell, we were very happy dealing with the sales person , Maz
May 1, 2025
Reply from Bensons For Beds - Biggleswade
Thank you for sharing your positive experience with our salesperson, Maz! We pride ourselves on providing excellent customer service and it's great to hear that you felt comfortable and well-informed during your interaction. We appreciate your business and hope to see you again soon!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Biggleswade
Thank you for your kind review! We are so happy to hear that you had a great experience at our store and that we were able to provide you with a helpful and enjoyable shopping experience. We can't wait to see you again soon! 😊
Sleep well, Team Bensons💜
Great Saros tv bed but watch prices
Great Saros tv bed but watch prices. My bed was reduced the day before delivery and they wiped £600 off the bed. I contacted customer services to basically be told tough luck!
April 22, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
Hi there, we apologise for any inconvenience and frustration you experienced. We strive to offer fair and competitive prices, and we're sorry you missed out on the discount. Please reach out to us if there's anything else we can assist with.
Thank you,
Bensons for Beds
Great service
Great service. Very helpful staff. No pressure to purchase. Was given a printed quotation on my first visit.
April 22, 2025
Reply from Bensons For Beds - Biggleswade
Thank you so much for your kind words! We strive to provide exceptional service to all our customers and we're delighted to hear that you had a positive experience. We're happy to assist you in any way possible and we look forward to seeing you again.
Sleep well, Team Bensons💜
Helpful and experienced staff.
April 24, 2025
Reply from Bensons For Beds - Biggleswade
We are thrilled to hear that our staff made your experience at a positive one! We pride ourselves on providing helpful and experienced service to all of our customers. We hope to see you again soon! 🙌 Sleep well, Team Bensons💜
Mohamed was very helpful in helping us…
Mohamed was very helpful in helping us choose our mattress and bed. He was also friendly and did not rush us in making our decisions.
April 5, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
Thank you for the kind words, we are happy to hear that Mohamed provided excellent customer service during your visit! Our team always strives to make the decision-making process enjoyable and stress-free. We appreciate your business and hope you enjoy your new mattress and bed!
Helpful staff
The gentleman who served me was very helpful. I got exactly what I wanted.
April 3, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate your positive feedback! We're happy to hear that our team member was helpful and you found exactly what you were looking for. Thank you, Megan at Customer Care
Great service
Great service. Listened to what we wanted with no hard l, sell just advice.
March 29, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate you taking the time to share your experience. We're glad our team provided helpful advice without pressure. Take care, Megan at Customer Care
Interested competent staff helped made…
Interested competent staff helped made buying my bed less stressful than I thought.
Their knowledge of all aspects of having a comfortable bed was reassuring.
I was recommended Bensons and I also do .
March 2, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate you sharing your experience! We're happy to know our team's expertise made buying your bed less stressful and that you would recommend us. Take care, Megan at Customer Care
Excellent service
We recently bought a mattress from Bensons for Beds. The sales staff were friendly and not overly pushy but the service and delivery were excellent. Communication on the expected delivery was excellent, the tracking of the delivery driver worked a treat and the mattress was brought in our tricky corners with ease by the two delivery men. Overall, excellent service, good price and wonderful mattress.
February 13, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
We're happy to hear that our sales team was helpful without being too pushy, and that you found our service and delivery excellent. It's great to know the delivery tracking and the team's careful handling impressed you. Thank you for your positive feedback, Megan at Customer Care
Most helpful
Very helpful & knowledgeable sales advisor on the day we visited.
Good choice of product across various price points
Our purchase was only a small transaction but the service was really good and nothing was too much trouble.
Could not fault our showroom experience & would certainly go back.
February 19, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate you taking the time to leave us a review! We're happy to hear that our sales advisor was helpful and knowledgeable, and that you were pleased with the service you received. We look forward to seeing you again in the future, Megan at Customer Care
Very attentive and helpful salesman Ian.
February 19, 2025
Reply from Bensons For Beds - Biggleswade
We appreciate your positive feedback regarding the helpful service you received. We are so glad to hear it, Megan at Customer Care
Knowledgeable staff
Knowledgeable, helpful, informative sales person. Great selection of beds. Was mist interested is making sure we purchased the right bed rather than most expensive.
February 8, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
We're happy to hear that the salesperson was knowledgeable and helpful! We're glad they focused on finding the right bed for you. Thank you for your positive feedback, Megan at Customer Care
Best shop to buy a mattress
Mr Hanif was very kind and helpful to find the best mattress with the best price.
Show different mattresses and explained which one would be better for personally to us. The IGEL Nanotech mattress is so comfortable. Can't wait for the deliver.
January 28, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that the assistance in finding the perfect mattress was helpful. It's great to know the features of the IGEL Nanotech mattress were explained well and that you find it comfortable. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Friendly helpful staff.
January 23, 2025
Reply from Bensons For Beds - Biggleswade
Thank you for leaving us an amazing 5 star review Robert. We hope to welcome you back again in the future, Megan at Customer Care
Easy ordering
The salesman was helpful but not pushy. I knew what I wanted when I went in store but had experienced problems trying to order online. Ordering in store was quick and easy.
January 15, 2025
Reply from Bensons For Beds - Biggleswade
We're happy to hear that the salesman was helpful and ordering in store was quick and easy. We appreciate you sharing your experience with us! Take care,
Megan at Customer Care
Reply from Bensons For Beds - Biggleswade
We appreciate you sharing your positive experience! We are so glad our staff was friendly, knowledgeable, and efficient for you.
Take care, Megan at Customer Care
5* customer service from Hanif ant Biggleswade store
Went into our local Biggleswade store today and was really impressed with the customer service we were given by Hanif, helped us find exactly what we wanted at a price within our budget , and was friendly and cheerful.
Thankyou Hanif !
We can’t wait to get our new mattress !
Was a
January 5, 2025
Unprompted review
Reply from Bensons For Beds - Biggleswade
We're happy to hear that you had such a positive experience in our store. It's great to know that our team member was helpful and that you found the perfect mattress within your budget. Thank you for your kind words; we appreciate your feedback!
Take care,
Megan at Customer Care
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