From going into the store to receiving my bedroom furniture I was kept informed. The delivery went smoothly and the two lads Elliott and Simon rang me to let me know they were on their way. My house w... See more
Location
Switch locationUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... See more
Company replied
Good service from. The team at Bishop Auckland Plenty of updates for when the new bed got delivered...great communication. Delivery men were exceptional. Would recommend
Company details
About Bensons For Beds - Bishop Auckland
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, United Kingdom
- 1388606572
4.9
Excellent
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Bishop Auckland
We appreciate you sharing! We are so glad you found our staff polite and knowledgeable during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bishop Auckland
We really appreciate your feedback Mrs Thorburn! Jasmine will be thrilled to know she made such a positive impression.
Until next time, take care,
Megan at Customer Care!🙌
Expert advice
The expert advice from Lynne at your Bishop Auckland branch,
she took the time to explain and advise.5star
She is an asset to the company.
January 3, 2026
Reply from Bensons For Beds - Bishop Auckland
We’re thrilled Lynne gave you such expert advice and took the time to make everything clear – she truly is an asset! Thank you for your positive review – Lauryn at Customer Care 💜
Great product good quality staff…
Great product good quality staff friendly but not pushy overall great experience
December 28, 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear you enjoyed the great product and friendly staff. Thank you for your positive review – Lauryn at Customer Care 💜
Great Job
Staff at the Bishop Auckland store were excellent Steve and Jasmine are very knowledgeable helpful and friendly.
The updates on date and time of delivery are very useful also the delivery and assembly by Stew and Lee went very smoothly.
Would definitely recommend.
December 16, 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We appreciate you sharing your experience. We're happy to hear that our staff at the Bishop Auckland store were knowledgeable, helpful, and friendly. We're also glad the delivery and assembly went smoothly and that you found the updates useful. Thanks for recommending us,
Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Reply from Bensons For Beds - Bishop Auckland
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
All staff have been amazing the lady…
All staff have been amazing the lady that sold me the bed was so helpful and I learnt a lot from her,to the two delivery men peter and kev very helpful and friendly. Thank you all lovely people.
December 10, 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that our staff were so helpful during your purchase and delivery! It's great to know that their friendliness made your experience a positive one. Stewart - Team Bensons
The girls are really lovely in the shop…
The girls are really lovely in the shop and helpful
December 3, 2025
Reply from Bensons For Beds - Bishop Auckland
We're glad the team was so helpful and lovely! Thank you for your positive feedback; we appreciate it greatly.
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that our staff's knowledge and personalized service helped you find the perfect bed! Thanks for your feedback.
Bensons for beds, Bensons for best.
Having recently purchased an electrically operated storage divan bed from Bensons we thought we would upgrade our pillows to something with a bit more support, and as Bensons have an extensive range we looked no further. Plus the staff are really knowledgeable and friendly without being " overly pushy" like we have encountered in other stores, but if you do need help or advice they are there for you. Many thanks to all concerned.
November 26, 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We are thrilled to hear you love your new purchase, and even happier that the service was 5*! We really appreciate the time taken to leave us this lovely review. - Team Bensons
The lady who dealt with us was very…
The lady who dealt with us was very friendly efficient and knew our requirements straightaway. Very easy to deal with
November 26, 2025
Reply from Bensons For Beds - Bishop Auckland
Thank you for your feedback! We’re delighted to hear that our team member was friendly, efficient, and understood your requirements straight away. Making the process easy and stress-free is exactly what we aim for.
Thank you for your positive review 💜 – Lauryn at Customer Care
Reply from Bensons For Beds - Bishop Auckland
We appreciate your kind words and are happy we could provide you with fantastic service once again.
We’re here whenever you need us — thanks for being a valued customer!
Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
Thank you so much for your kind words! We're thrilled to hear you found our service friendly —it’s exactly what we aim for every day. 💜 Thank you for your positive review – Lauryn at Customer Care.
1st class service
Jasmine greeted us as we walked in with a smile, a good morning, a how are you doing today, and a how can I help you?
This made us feel very welcome. We explained what we needed, me being over weight and my husband being very tall. She took us through all of the options but allowed us plenty of time to test lots of mattress types. She left us plenty of time for us to discuss privately what our thoughts were.
She returned to us quickly when we had more questions and explained to us in very simple, easily understood terms that answered all of our questions and worries. She also explained optional extras, headboards, bed bases and colours. We were very impressed with her knowledge and how easily we built a repore with her.
1st class service and would highly recommend this store.
November 19, 2025
Reply from Bensons For Beds - Bishop Auckland
We’re absolutely delighted to hear Jasmine made you feel so welcome and provided such knowledgeable, patient service! Taking the time to understand your needs and explain everything clearly is exactly what we strive for. We’ll be sure to share your wonderful feedback with her. 💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Bishop Auckland
We’re so happy to hear you found our team very helpful! Providing support that makes things easy and stress-free is what we love to do.
Thank you for your positive review – Lauryn at Customer Care 💜
Your staff were very Pleasant and…
Your staff were very pleasant and helpful showing me mattresses to suit my price range and explaining everything about what would happen and especially the delivery
November 15, 2025
Reply from Bensons For Beds - Bishop Auckland
We appreciate that our staff were pleasant and helpful in guiding you through our mattresses and explaining the process, including delivery.
We’re here whenever you need us — thanks for being a valued customer!
- Megan at Customer Care
The bed and delivery were excellent
The bed and delivery were excellent. Although the sales staff were a bit sneaky. They added an installation cost of around £90 to my bill without asking or telling me. I only realised when i read through the paperwork. I told them to remove it, which they did. However they shouldn't have added it without asking if i wanted it.
November 15, 2025
Reply from Bensons For Beds - Bishop Auckland
Thank you for your feedback. We’re glad the bed and delivery met your expectations, and we’re sorry about the installation fee being added without consent. This will be addressed with our sales team.
Your order has since been delivered and we thank you for your patience.
Kind regards,
Lauryn – Customer Care
Absolutely fantastic
Absolutely fantastic, very knowledgeable and courteous staff when ordering. Excellent communication leading up to delivery with very polite and considerate delivery team.
November 12, 2025
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We appreciate you sharing your feedback. We're happy to hear that you found our staff knowledgeable and courteous, and that our delivery team was polite and considerate.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan at Customer Care
helpful and polite in store
helpful and polite in store. communication on delivery was excellent.
November 9, 2025
Reply from Bensons For Beds - Bishop Auckland
Thank you for your kind feedback Ann. We’re pleased to hear that you found our in-store team helpful and polite, and that communication regarding your delivery was excellent. Providing clear updates and great service is always our goal.
Thank you for your positive review – Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.