From going into the store to receiving my bedroom furniture I was kept informed. The delivery went smoothly and the two lads Elliott and Simon rang me to let me know they were on their way. My house w... See more
Location
Switch locationUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... See more
Company replied
Good service from. The team at Bishop Auckland Plenty of updates for when the new bed got delivered...great communication. Delivery men were exceptional. Would recommend
Company details
About Bensons For Beds - Bishop Auckland
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, United Kingdom
- 1388606572
4.9
Excellent
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
March 1, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Steph in the Bishop Ackland store was…
Steph in the Bishop Ackland store was very helpful and lovely with our children
Andy and Adam who delivered the bed were great, they brought in the bed and put it together within a hour
February 14, 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
Jillian Jackson,
We're happy to hear that our team member was very helpful and lovely with your children. We appreciate your positive feedback regarding the delivery team's efficient setup.
Team Bensons
not pestered or hassled, good experience
we went looking for some mattresses and from the start we were not being pestered or hassled, we were left to look around and were asked if we needed help and we asked for advice when needed which we got.
the woman serving us was knowledgeable and gave us the space to look around
we tried the sleepro bed to narrow down our search and hopefully the mattress will be great when they arrive
no problems and would recommend them.
February 24, 2026
Reply from Bensons For Beds - Bishop Auckland
craig morris,
We're happy to hear that you were not pestered and received helpful advice when needed. It's great to know that the staff member was knowledgeable and gave you space to look around. Thank you for your recommendation!
Team Bensons
Brilliant customer service!
Excellent service from placing the order in the shop to the delivery! The salesman Stephen Martin was very helpful & friendly & made ordering a very easy process! Andy & Adam the two delivery lads were brilliant! They were very helpful & polite & even removed their shoes before entering my home! Very respectful young lads! Excellent service all round! Very happy customer.
February 24, 2026
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you received excellent service from start to finish. It's great to know that the ordering process was made easy and that the delivery team were so helpful and respectful. We appreciate you sharing your positive experience!
Team Bensons
Can't fault Bensons for Beds
Process of viewing new beds, placing the order and delivery went without a hitch. Friendly and professional service from shop staff and deliverymen. Good communication throughout and delighted with our new bed and mattress.
February 27, 2026
Reply from Bensons For Beds - Bishop Auckland
Really appreciate your lovely feedback! Great to know the whole process was seamless, with friendly and professional service at every step. Fantastic that the communication stayed strong throughout and that you’re delighted with your new bed and mattress.
Megan at Customer Care⭐
I have had stroke and I explained to a…
I have had stroke and I explained to a member of staff what I wanted they showed me to a number of beds to try so I thought they were very helpful and understood what my needs were so a big thank you to all
February 27, 2026
Reply from Bensons For Beds - Bishop Auckland
Thanks so much for your review Mr Bateman. It’s great to hear the team were understanding, helpful and able to show you the beds that suited your needs. We’re glad the experience was a positive one for you,
Megan at Customer Care🙌
Staff in store very helpfull
Staff in store very helpfull, polite and had time to pick out and decide on choice. Emails and texts to keep up to date with order. Delivery lads were spot on. Very happy with bed 👍
February 21, 2026
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that our staff were helpful and polite, and that you were kept up to date with your order. It's great to know our delivery team were spot on. Thank you for your positive feedback.
Stewart - Team Bensons
Bensons delivery team - Elliot and Simon did an excellent job…
Elliot and Simon did an excellent job with the delivery of our bedroom furniture first class.
February 18, 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you had a first-class delivery experience with your new bedroom furniture. Thank you for sharing your positive feedback!
Stewart - Team Bensons
POLITE,FRIENDLY AND HELPFUL STAFF
POLITE,FRIENDLY AND HELPFUL STAFF. THEY ASKED WHAT I EXPECTED FROM A NEW BED AND LISTENED AND ACTED UPON TO MY REPLY.
February 15, 2026
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that our staff were polite, friendly, and helpful! It's great they listened to your expectations for a new bed and acted accordingly.
Excellent courteous service
February 15, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your positive feedback regarding our excellent service.
Reply from Bensons For Beds - Bishop Auckland
We appreciate your positive feedback! We're so happy to hear our staff was on time, built the bed as required, and were friendly.
Stewart - Bensons Team
Reply from Bensons For Beds - Bishop Auckland
We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!
Great!
Knowledgeable, friendly, patient staff. They made sure we found the right mattress for us.
February 6, 2026
Reply from Bensons For Beds - Bishop Auckland
We're delighted to hear that our staff was knowledgeable, friendly, and patient, ensuring you discovered the perfect mattress for your needs.
Very helpful staff at Bishop Auckland
Very helpful staff at Bishop Auckland , didn’t feel under pressure and a wealth of knowledge shared to enable us to make our purchase
January 31, 2026
Reply from Bensons For Beds - Bishop Auckland
We appreciate your feedback! We're happy to hear our Bishop Auckland staff were helpful and informative, enabling you to make your purchase without pressure.
Reply from Bensons For Beds - Bishop Auckland
We're so happy to hear that our staff made your in-store and delivery experience easy and smooth! We appreciate your positive feedback,
- Megan at Customer Care💜
Fab service
Fab service, informative but not pushy explaining the different mattresses and bases available.
January 31, 2026
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you found our service fabulous and informative! It's great to know that our explanations of the mattresses and bases were helpful. Thank you,
Megan at Customer Care
Keep up the excellent service
Excellent service from the staff in the shop and from the delivery service. We will use this company again
January 5, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so glad to hear you received excellent service from our shop and delivery staff. We appreciate your feedback and look forward to serving you again!
Very pleasant professional delivery men…
Very pleasant professional delivery men 👏
January 21, 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We appreciate your feedback and are so glad you found our delivery men pleasant and professional. Thank you!
Happy Customer
Kept well informed of delivery, on time and great service from the delivery team. Bed building service also excellent. Very pleased with the whole experience and bed is fabulous.
January 16, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so glad to hear you were well-informed about your delivery and that the team provided great service! It's fantastic the bed-building service was excellent and you love your new bed.
Bed shopping
Steve asked how we were getting on and advised when we asked the questions. He made himself available and allowed us to try numerous beds and mattress before we made our decision. He explained the process of purchasing, delivery and the removal of our old mattress. Great experience.
January 10, 2026
Reply from Bensons For Beds - Bishop Auckland
We’re delighted to hear Steve provided such attentive service, giving you plenty of time to explore and explaining everything clearly. Thank you for your positive review – Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.