Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Location
Switch locationUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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See what reviewers are saying
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... See more
Company replied
No messing. Found the bed I wanted, staff dealt with my needs immediately and was informative of the choices available. Ordered and dealt with within 20 minutes! Delivery suited my needs. Just waiting... See more
Fantastic knowledgeable staff, friendly and very helpful. Rang before going to the store which had just what I wanted. Couldn’t ask for better customer service!
Company details
About Bensons For Beds - Bishop Auckland
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, United Kingdom
- 1388606572
4.9
Excellent
322 reviews
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I was looking for a spacific type of…
I was looking for a spacific type of bed and have been looking for while and found the perfect bed at bensons and great vallyou for the money far best deal around for a kingsize otaman bed the staff and customer service brilliant
April 30, 2026
Reply from Bensons For Beds - Bishop Auckland
We're delighted you found the perfect king-size ottoman bed with us! It's great to hear that you received brilliant service and found excellent value for your money. Thanks for sharing your positive experience!
Team Bensons
Great Experience at showroom From our visit to the showroom in…
From our visit to the showroom in Bishop Auckland where we were given great advice and help from the pleasant and friendly staff to the delivery guys who brought the bed our experience was excellent.
April 1, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for the fantastic review! 😊 We’re delighted to hear your experience was excellent from the helpful, friendly team in our Bishop Auckland showroom right through to delivery. We’ll be sure to pass your kind words on to everyone involved. Enjoy your new bed and happy sleeping! 🛏️✨
We used the Bishop Auckland store
We used the Bishop Auckland store. As soon as we walked in we were greeted by Steph, she went above and beyond her duties to ensure we got the right bed with correct level of support She was friendly, professional, polite and full of knowledge about the beds. A credit to the company. Thanks Steph.
April 11, 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you had such a positive experience at our Bishop Auckland store. It's great to know that our staff member was friendly, professional, and helpful in ensuring you found the right bed. Thank you for your positive feedback!
Team Bensons
Used the Bishop auckland store
Used the Bishop auckland store. STEVE was brilliant. I went in 1 day and he helped me choose which mattress I needed then reexplained the next day when i took in my husband to make our final choice.
April 15, 2026
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that you had such a positive experience at our Bishop Auckland store. It's great to know that our team member was so helpful in guiding you to the perfect mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Plenty of choices of beds and…
Plenty of choices of beds and mattresses
The sale assistant was patient and knowledgeable
April 13, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your feedback! 😊 We’re glad you appreciated the wide choice of beds and mattresses and found our sales assistant patient and knowledgeable.
Don’t be a stranger! We would love to see you again in the future,
Megan | Customer Care Specialist💜
Good service all round
Good service and helpful guidance in the store. The delivery was seamless, the guys Andy P and Andy Mac were quick friendly and efficient. They rang me before arriving to ensure I was in
April 7, 2026
Reply from Bensons For Beds - Bishop Auckland
We appreciate your positive feedback! It's great to know you received helpful guidance in the store and that the delivery was seamless. We're also happy the delivery team was quick, friendly, and efficient.
Team Bensons
The staff at the store were very helpful and knowledgeable. The delivery/assembly crew were swift and very professional
Staff at the store were polite helpful and knowledgeable. The delivery/ assembly crew were swift and professional, they even took our old bed away.
April 7, 2026
Reply from Bensons For Beds - Bishop Auckland
Dave Chilton,
We're so pleased to hear that our staff were helpful and knowledgeable! It's great the delivery and assembly team were swift, professional, and removed your old bed. Thanks!
Team Bensons - Jessica
Perfect from start to finish.
Perfect from start to finish.. Hassle free.. Stew & Liam were brilliant with the delivery and assembling my bed. Would definitely recommend Benson beds..
March 29, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you so much for your fantastic review! We’re delighted everything was perfect from start to finish and completely hassle free. Stew & Liam will be thrilled to hear your kind words about the delivery and assembly. We really appreciate your recommendation and hope you enjoy your new bed,
Megan | Customer Care Specialist💜
Had a very good experience at Bensons…
Had a very good experience at Bensons for beds were allowed to just walk around checking beds with no pressure calling the staff over to ask questions and buying was very quick and efficient well done to all the staff.
February 19, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your lovely feedback! 😊 We’re delighted to hear you had such a good experience—being able to browse with no pressure and get help when you need it is exactly what we aim for. We’ll be sure to pass on your kind words to the team,
Megan | Customer Care Specialist💤
Reply from Bensons For Beds - Bishop Auckland
Thank you! 😊 We’re delighted to hear you received first‑class service from our knowledgeable and efficient team. Your feedback is much appreciated,
Megan | Customer Care Specialist
The salesperson gave us good…
The salesperson gave us good information and allowed us to try different mattresses. He did not in any way put pressure on us and left us alone while we were making our decision.
April 4, 2026
Reply from Bensons For Beds - Bishop Auckland
We're happy to hear that our salesperson provided helpful information and a no-pressure environment for you to choose the perfect mattress. Thanks for your feedback!
Excellent advice and service to shop to…
Excellent advice and service to shop to choose the right mattress, efficient delivery and installation. Mattress is excellent too - enjoying a comfortable night of sleep.
March 29, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your wonderful review! We’re delighted to hear you received excellent advice when choosing your mattress and that delivery and installation were efficient. Even better to know you’re now enjoying a comfortable night’s sleep,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Bishop Auckland
Thank you! Glad to hear everything arrived smoothly — we really appreciate your feedback!
Sleep well,
Megan at Customer Care🌟
Bed was delivered on day arranged and…
Bed was delivered on day arranged and was notified 30 minutes in advance of delivery time given. The guys then put the bed together and were polite and courteous.
March 16, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you so much for your feedback Mrs Brookes! We’re really glad to hear your bed was delivered on the arranged day and that you received a helpful 30‑minute notification beforehand. It’s great to know the delivery team were polite, courteous, and assembled the bed for you. We truly appreciate you sharing your experience,
Megan at Customer Care
Reply from Bensons For Beds - Bishop Auckland
Thanks for the lovely review Mr Smith! We’re so glad the team went above and beyond for you — that’s exactly what we aim for!
We’d love to serve you again in the future.
Megan at Customer Care💜
Reply from Bensons For Beds - Bishop Auckland
Thank you so much Mr Turnbull! ⭐
Great to hear you found the team very helpful and friendly — we really appreciate you sharing your experience!
See you next time! Megan at Customer Care 😊
Reply from Bensons For Beds - Bishop Auckland
All good from start to finish — just how we like it! 😊 Thanks for the great feedback,
Megan at Customer Care!
Great experience the delivery men where…
Great experience the delivery men where very pleasant
March 7, 2026
Reply from Bensons For Beds - Bishop Auckland
Kieron,
We're so pleased to hear you had a great experience and that the delivery team was pleasant.
Thank you for your positive review - Lauryn at Customer Care.
Great service
March 1, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for you positive feedback we really do appreciate it
Stewart - Team Bensons
Steph in the Bishop Ackland store was…
Steph in the Bishop Ackland store was very helpful and lovely with our children
Andy and Adam who delivered the bed were great, they brought in the bed and put it together within a hour
February 14, 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
Jillian Jackson,
We're happy to hear that our team member was very helpful and lovely with your children. We appreciate your positive feedback regarding the delivery team's efficient setup.
Team Bensons
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