Helpful friendly staff not pushy did their best to find me what I wanted even when what I wanted was discontinued I choose a fabulous alternate thanks to Lynn the lady who helped me in the shop. I wil... See more
Company replied
Location
Switch locationUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
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See what reviewers are saying
We visited the store after viewing a bed and mattress on line. We were able to view the bed that we were interested in and test out some mattress options. We placed the order in store. The service... See more
Company replied
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... See more
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We bought a new bed and matress from Bensons 8 years ago, Now time to change the matress. Called into a local outlet, used the comfort fitting system. Tested a few beds, found the right one. Got a... See more
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Company details
About Bensons For Beds - Bishop Auckland
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, United Kingdom
- 1388606572
4.9
Excellent
340 reviews
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Reply from Bensons For Beds - Bishop Auckland
Hi Janette,
Thank you for your lovely review! 😊 We're delighted to hear both our in-store team and delivery drivers were so helpful. Providing friendly, supportive service from showroom to delivery is what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
One great staff member
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She listened and gave us her expert advice. We didn’t feel rushed or pressured and she gave our son pens and paper while we had a minute to discuss what we wanted. She went the extra mile to make it an easy experience. We made a purchase and are very happy with our choice.
September 1, 2026
Reply from Bensons For Beds - Bishop Auckland
Hello Lydia,
Thank you for such a wonderful review! 😊 We're delighted that Steffanie made your visit such a positive experience. It's fantastic to hear she helped you find the right mattress while making your son feel welcome too! We're proud of her thoughtful, no-pressure approach and will be sure to pass on your kind words. Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist
Fantastic knowledgeable staff
Fantastic knowledgeable staff, friendly and very helpful. Rang before going to the store which had just what I wanted.
Couldn’t ask for better customer service!
August 26, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your wonderful feedback! We're thrilled to hear that our staff could assist you so well and that we had what you needed. Providing excellent customer service is our top priority, and your kind words motivate us to keep up the great work. We look forward to seeing you again!
Very helpful staff
August 26, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your kind words Aileen! We strive to provide knowledgeable and helpful support to all our customers. We are grateful to have a team that goes above and beyond for our valued clients. We appreciate your feedback and look forward to serving you again in the future,
Megan | Customer Care Specialist
Excellent service
Everything was on time the assembly was excellent staff were polite and had good product knowledge
August 20, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear everything was on time and the assembly was excellent. It's wonderful that our staff were polite and had good product knowledge. Thank you for your positive feedback!
Team Bensons
The whole experience from store to…
The whole experience from store to delivery was excellent. All staff I had contact with were helpful and friendly.
Great experience thank you
August 17, 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear that your entire experience, from store to delivery, was excellent. It's wonderful that all the staff you interacted with were helpful and friendly. Thank you for your kind feedback!
Team Bensons
Delivered within the time slot given
Delivered within the time slot given , called to give 5 minute notice. They didn’t unfortunately check the plastic packaging was clean and left me with a black sticky stain to try and remove from the stair carpet
August 14, 2026
Reply from Bensons For Beds - Bishop Auckland
Hi Linda,
Thank you for your feedback! 😊 We're pleased to hear that your delivery arrived within the scheduled time slot and that the team kept you updated with a call shortly before arrival. 🚚✨
We're sorry to hear about the condition of the plastic packaging, though. While we're glad the delivery itself went smoothly, discovering a black sticky mark left behind on your stair carpet certainly isn't the finishing touch anyone would want.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our processes. We hope the stain was successfully removed and that you're now enjoying your new bed,
Megan | Customer Care Specialist!
Smooth process throughout and helpful…
Smooth process throughout and helpful staff. Happy with new mattress. Delivery service was good too
July 25, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your wonderful review! We're delighted to hear that everything went smoothly from start to finish and that our team was helpful throughout your journey with us.
Thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights on your new mattress! 😊
New bed and mattress
I ordered a double bed and mattress for a spare room. It was delivered within a week . The delivery men were polite and courteous Very good service overall. I look forward to my first house guest’s comments when they use the bed for the first time.
July 25, 2026
Reply from Bensons For Beds - Bishop Auckland
Thank you for your lovely review! We're delighted to hear that your new double bed and mattress were delivered within a week and that our delivery team were polite and courteous throughout the process.
Thank you for choosing Bensons for Beds. We truly appreciate your support and hope to assist you again in the future😊
First time bed buyer
I went into store and wasn’t really sure what I was looking for. I explained my situation to the member of staff who was helping me and she showed me some options. Once I’d decided on a frame she left me to test out different mattresses. It was simple to find what I wanted and everything was explained to me while I was sorting out finance options. I’m just waiting on my new bed being delivered now as it won’t be ready until September (thats the only down side)
July 19, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to help you explore options and find the perfect frame and mattress. We understand waiting for your new bed can be a downside, and we appreciate your patience.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service from the two ladies!
July 18, 2026
Reply from Bensons For Beds - Bishop Auckland
We are so pleased to hear that you received excellent service from our team. We truly appreciate your kind words and positive feedback!
Team Bensons
Excellent service from initial purchase…
Excellent service from initial purchase in store to communication from aftersales and delivery. Would definately use again.
July 16, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased you received excellent service from your initial purchase in-store to the communication from our aftersales team and delivery. It's wonderful to hear you would definitely use us again. Thank you for your kind feedback!
Team Bensons
Helpful Assistant Steve who was able to…
Helpful Assistant Steve who was able to assist us in purchasing a bed that suited our requirements without any sales pressure. Very professional, personal service.
July 7, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased you received professional and personal service from our assistant. It's wonderful to hear they helped you find a bed that suited your requirements without any sales pressure.
Fantastic staff, great service and one of rhe best customer experiences ive had in a shop.
We called into the bishop auckland store over the weekend and purchased a bed, mattress and childs mattress. We were greeted by a staff member (steph) who was really knowledgeable on the products and was great help selecting the right products but was also fantastic with our little girl, she was brilliant the whole time we were there with us and our little girl who took a liking to her. Nothing was too much hassle and made it so much easier for us, one of the best store experiences ive had in a long time.
July 5, 2026
Reply from Bensons For Beds - Bishop Auckland
We are so pleased to hear about your excellent experience in our store! It's wonderful that our team member was so knowledgeable and helpful, making your shopping experience enjoyable for both you and your little one. Thank you for your kind words.
The A team
From my visit to Bensons at Bishop Auckland, ordering what I wanted from Gemma, delivery, taking away my old bed and having my new bed assembled where I needed it, in spite of really awkward stairs to manoeuvre furniture up and down it was no problem to the two delivery guys Andy Mac and Andy P - they were fantastic. I couldn’t have wished for anyone better.
July 8, 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided great service from ordering to delivery and assembly, even with challenging stairs. We're glad our delivery team was fantastic!
Paul and Lewis !
Paul and Lewis !
What a team
Great guys who kept us updated, turned up on time ..... assembled everything and cleaned up a treat.
Well mannered super friendly helpful delivery team - a rare thing these days .
Well done Paul and Lewis and Bensons for beds - 10/10 brilliant service
Thankyou
July 8, 2026
Unprompted review
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear about your excellent experience with our delivery team! It's wonderful that they kept you updated, were punctual, and left everything tidy. We appreciate your kind words about their friendly and helpful service.
Very good customer service
Very good customer service, I was kept informed during the whole process. We didn’t have to wait for delivery too long either. Very happy with my new divan and mattress. Will use again.
July 5, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear you received very good customer service and were kept informed throughout the process. It's wonderful that delivery was quick and you are happy with your new divan and mattress!
very simple and easy for me to order…
very simple and easy for me to order and i like the fact my old mattress will be recycled
July 8, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased you found the ordering process simple and easy, and we're glad you appreciate our mattress recycling service. Thank you for your feedback!
Everything was spot on from ordering to…
Everything was spot on from ordering to when goods were delivered
July 5, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear that everything was spot on from your order to the delivery of your goods. Thank you for your feedback!
When we entered the store we were…
When we entered the store we were greeted by a member of staff in a friendly manner who came across as knowledgeable and professional. After explaining the benefits of the beds that we were considering she left us to our own devices to peruse while being on hand with further information when required.
June 2, 2026
Reply from Bensons For Beds - Bishop Auckland
We're so pleased to hear you were greeted in a friendly manner and found our staff knowledgeable and professional. It's wonderful that you felt comfortable to browse while knowing assistance was available.
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