Another great service from Bensons For Beds this time at the Blackpool store. Excellent service received from Sandra, she was friendly and warm in manner, knowledgeable and professional. We purch... See more
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Visited the Bensons for bed shop in Blackpool to see what was available and some inspiration . A member of staff Gem listened to us and showed us the various options . She was not pushy and was very p... See more
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Good customer service. I was shopping for a Wardrobe. I prefer to see my more expensive items, even though I check out on line first. Sales assistant directed me to the selection of Wardrobes, gave m... See more
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Showroom very good, friendly and helpful - and through asking questions and letting us experience different types of mattress, we found what we needed. Delivery men were rushing - one man in particu... See more
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Company details
About Bensons For Beds - Blackpool
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A2 Blackpool Retail Park, FY4 2RP, Blackpool, Lancashire, United Kingdom
- 1253403456
4.9
Excellent
563 reviews
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The store salesman was very helpful and…
The store salesman was very helpful and knowledgeable
August 23, 2025
Reply from Bensons For Beds - Blackpool
We're glad you found our salesman helpful and knowledgeable. Thank you for your positive feedback; we appreciate it.
We were shown a good selection of mattresses
We were shown a good selection of mattresses to choose from and were not rushed into a decision in the end we hopefully found the right mattress for our comfort
August 23, 2025
Reply from Bensons For Beds - Blackpool
We're happy to hear that you were shown a great selection and were able to take your time finding the right mattress for your comfort! We hope you enjoy it!
Easy to deal with
Kevin was very helpful. Great service thank you. Very pleased with the bed
August 21, 2025
Reply from Bensons For Beds - Blackpool
We're happy to hear that you received great service and that you are very pleased with the bed. Thank you for your positive feedback, Megan at Customer Care
Shocking customer service
Shocking customer service ordered two new bed £3775 waited over 12 weeks for delivery apthen when they arrived some idiot on their sales team sold my bed to another customer then expected to wait all over again only to be advise that the model I paid for was now discontinued but a similar one would be available in 12 to 16 and was £900 more. Avoid these clowns as for their customer service better taken a crash course in Urdu
March 21, 2025
Reply from Bensons For Beds - Blackpool
We regret to hear about the issues with your bed order and the disappointing service you received. We apologise for the long wait, the error with your order, and the discontinuation of the model you purchased which has caused a cancellation of your order. Thank you for your review, Megan at Customer Care
Sandra - the font of mattress knowledge
Sandra was exceptionally knowledgeable and helpful. We went in to do some recon but owing to the experience we received, made the decision to go ahead there and then
August 12, 2025
Reply from Bensons For Beds - Blackpool
We're happy to hear that our team member's knowledge and assistance led to such a positive experience. Thank you for sharing your feedback; we appreciate your business! Take care Darren, Megan at Customer Care
Excellent all round service!…
The Blackpool store team and the delivery guys, Mick and Kelvin, they all provided an excellent service. I would not hesitate to use them again!
July 22, 2025
Unprompted review
Reply from Bensons For Beds - Blackpool
Thank you for your kind words! At our Blackpool store, we pride ourselves on providing excellent service and our amazing delivery team, Mick and Kelvin, always go above and beyond. We can't wait to assist you again in the future! Megan at Customer Care
RUBBISH LIARS!!
We purchased what we thought was a solid oak bed from Bensons. Delivery day arrived and the bed was not only badly damaged...its mdf covered with oak veneer! For a £1000 bed!
The customer services department is farcical. The store staff....Tommy in the Blackpool store...rude and uninterested in helping. We have a recording of the conversation...him telling us it isnt his problem and so forth.
Avoid these liars...mis sold and utter rubbish!!
I have lots of pictures of the damaged bed which clearly show MDF....
Stay away!!
July 22, 2025
Unprompted review
Reply from Bensons For Beds - Blackpool
We are sorry to learn that your bed was delivered damaged. We also regret that the service you received fell short of expectations. We have since been in touch with you and can confirm that this issue is now resolved.
Thank you for your feedback,
Megan at Bensons for Beds Customer Care.
Reply from Bensons For Beds - Blackpool
Thank you for sharing your positive experience with us! We're glad to hear that our assistant was able to provide you with the knowledge and patience you needed. We truly value our customers and are committed to delivering exceptional service. We hope to see you again soon, Megan at Customer Care
Good showroom with full range…
Good showroom with full range mattresses! Computer mattress system brilliant leaving no doubt in my mind of which firmness to choose! Good range of prices.
July 21, 2025
Reply from Bensons For Beds - Blackpool
Thank you for your positive review! We are so glad to hear that you had a great experience in our showroom and that our computer mattress system helped make your decision easier. We strive to provide a wide range of prices to fit everyone's budget and we hope to see you again soon, Megan at Customer Care
The bed chosen was on show
The bed chosen was on show. picked it on line and Kevin was extremely helpful. Good customer service and clear with explanation of delivery process.
July 1, 2025
Reply from Bensons For Beds - Blackpool
Thank you for sharing your positive experience with us! We are so glad to hear that Kevin provided excellent customer service and made your delivery process clear. We are committed to providing the best service to our customers. Thank you for choosing us, Megan at Customer Care
Kevin in Blackpool was a superstar
Kevin at the Blackpool branch was super friendly, approachable and trustworthy. He was really patient with us and accommodated our two year old toddler who was with us.
July 1, 2025
Reply from Bensons For Beds - Blackpool
Thank you for sharing your experience with Kevin at our Blackpool branch. We're thrilled to hear that he provided you with exceptional service and made your family feel welcome. We pride ourselves on being trustworthy and accommodating to all of our customers' needs. We hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Blackpool
Thank you so much for the positive feedback! We strive to provide exceptional customer service and it's great to hear that we were able to help. Your satisfaction is our top priority. Have a wonderful day! 😊
Megan at Customer Care
Superb service and knowledge
Julie greeted me as I was walking around, was very knowledgeable and friendly, she took time to answer all of my questions. I feel like she had my best interest at heart, trying to save me money and really looked after me, great customer service and knowledge of products
June 29, 2025
Unprompted review
Reply from Bensons For Beds - Blackpool
Thank you so much for your kind words! Julie is an invaluable member of our team and we're thrilled that she provided you with exceptional customer service and product knowledge. We always strive to put our customers first and we're glad that she was able to save you some money while doing so. We appreciate your business and look forward to seeing you again in the future. Take care, Megan at Customer Care
Monika was absolutely amazing
Monika was absolutely amazing, she remembered us from a previous visit and showed us what we wanted and asked for along with different options to consider
June 24, 2025
Reply from Bensons For Beds - Blackpool
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member remembered you and provided excellent service, offering tailored options to consider. Thanks for your feedback, Megan at Customer Care
Wonderful customer service from the Blackpool Store
We purchased a superking bed from the Blackpool store and received excellent customer service from Gemma. From the moment Gemma introduced herself, we felt completely at ease, and she worked so hard in identifying the correct mattress and bed for my husband and I who suffer with back problems. We were absolutely delighted with Gemma’s knowledge and advice and cannot thank her enough. We would highly recommend you ask for Gemma when purchasing a bed at the Blackpool Store.
May 26, 2025
Reply from Bensons For Beds - Blackpool
We're delighted to hear about the excellent service you received at our Blackpool store! We're so glad that you felt at ease and that our team member could help you find the perfect bed and mattress for your needs. Thank you for your recommendation, Megan at Customer Care.
Assistant was very helpful
Assistant was very helpful , explained all our options regarding which bed to consider and payment options
June 7, 2025
Reply from Bensons For Beds - Blackpool
We appreciate you taking the time to leave us this wonderful review Mr and Mrs Smith! We're happy to hear that our team member was helpful in explaining your bed and payment options.
Take care, Megan at Customer Care
Bensons sorted delivery firm problems…
Bensons sorted delivery firm problems can't thank them enough.
May 30, 2025
Unprompted review
Reply from Bensons For Beds - Blackpool
We're happy to hear that the delivery issues were resolved. We appreciate you taking the time to leave us feedback. Take care, Megan at Customer Care
Originally the order had been priced…
Originally the order had been priced wrong we have to return to the store for the corrected paper work and £20 refund. The bed has been delivered but the collection was not put on the corrected order. Therefore, I have not received the service I requested and believed that I had paid for. Very disappointing overall. I have tried to contact Blackpool Bensons for Beds. However, they will not answer the phone.
May 13, 2025
Reply from Bensons For Beds - Blackpool
We regret to hear about the pricing error, the collection issue, and the difficulty reaching our store Laura. We appreciate you bringing this to our attention and will review your order to improve our service. Thank you, Megan at Customer care
The store was bright
The store was bright , well layed out and a vast range to choose from.
Kevin introduced himself and left us to explore. We caught up with Kevin later .He explained bases, beds matrasses , colours , insurance and costs in a friendly manner .We where amazed by his knowledge.
The whole experience was excellent.
May 27, 2025
Reply from Bensons For Beds - Blackpool
We're happy to hear that you found our store bright and well-organised with a great selection. We're glad you appreciated the informative and friendly assistance you received. Thank you for your positive feedback, Megan at Customer care
Your staff where really friendly and…
Your staff where really friendly and helpful and gave us all the support we needed to help us choose the bed and mattress that we’re right for us.
May 29, 2025
Reply from Bensons For Beds - Blackpool
We're so glad to hear that our team was friendly and supportive in helping you find the perfect bed and mattress. Thank you for your positive feedback, Megan at Customer care
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