Bensons For Beds - Bolton Middlebrook Reviews 

Staff was great happy with purchase thank you very much

We had a fantastic experience at Bensons for Beds thanks to Hawa. From the moment we arrived, she was welcoming, friendly, and incredibly knowledgeable. She took the time to listen to what we were looking for, answered all of our questions, and guided us through the different options without ever making us feel pressured.

Hawa made the whole process of choosing and ordering our bed so easy and enjoyable. Her patience, professionalism, and attention to detail really stood out, and she went above and beyond to make sure we found the perfect bed for our needs.

Excellent customer service is hard to come by, and Hawa truly exceeded our expectations. We left feeling confident in our purchase and grateful for all of her help. Thank you, Hawa, for making our experience such a positive one – you are a real credit to Bensons for Beds!

Everything they sad they would do they did.

The salesperson was very helpful and knowledgeable. Everything was explained fully with regards to different mattresses right down to details of delivery.
We were not pressurised into buying but felt very confident that we would be pleased with the product.

Great salesperson (Ben), great delivery and great products.

Helpful staff

Great service in store (Middlebrook)

Great communication from ordering to advising of delivery details

Delivery men courteous and respectful

Tracey was very helpful in navigating a bewildering choice of mattresses

Hawa was brilliant, really friendly and knowledgeable.

I was told you can exchange the bed within 30 days. When I decided to do this they said there was a 10% charge for this. This was not explained to me at the time of purchase. Very poor .
Also the delivery fee is mandatory as you cannot collect the goods yourself. A hidden cost they don't advertise.

Excellent customer service , very helpful , took time to go through everything and suited my mum to the best bed , mattress ect . Mum really pleased and cant wait to get her new bed

Hawa was very knowledgeable, quickly showing us the range of Grey Ottoman beds and mattresses in our budget.

Beautiful experience at the store, customer service was amazing. We had Ellie guiding us throughout the purchasing process.

Hawa was a fantastic help!

I am extremely disappointed with both the quality of the product delivered and the level of customer service provided.
Today, I took delivery of a bed and mattress costing in excess of £2000, only for a fault to be identified during assembly by the delivery team themselves. Despite this, I was later informed that no fault had been logged by the delivery drivers, resulting in unnecessary delays and confusion when attempting to resolve the issue.
I contacted the store immediately and was advised that somebody would return my call. Unfortunately, no callback was received. I then contacted customer services directly and was informed that an engineer would contact me within 24 hours. However, shortly afterwards, I received an email advising that this would now take up to 2 days instead.
Given the fact that the fault was identified upon delivery, I would reasonably expect an engineer appointment to be arranged as a matter of urgency. Instead, I have been left without a suitable bed and with no clear resolution timeframe.
I expected both a product of acceptable quality and a significantly higher standard of after-sales care. Regrettably, my experience has fallen well below what I would consider acceptable.

Based on my experience, I would strongly advise others to think carefully before purchasing from this company. The lack of quality control, communication, and urgency in resolving customer issues has been extremely disappointing.

Edit **I have now been advised that an engineer appointment is not available until 11th June!!!

Excellent service from start to finish, went in with a rough idea of what we wanted and a budget, we received great advise and underspent! Delivery was swift and minimal fuss

Phil was extremely helpful. Showed us all options for our adjustable bed.
Purchase was straightforward giving information on delivery.

Friendly, knowledgeable, and professional staff who didn't make me feel rushed or pressured.

Sales person was really helpful and also very knowledgeable
The delivery was completed on time and as expected , really friendly delivery guys

Ellie at the (Middlebrook) shop we purchased was fantastic, super helpful, knowledgeable, without being ‘a sales person’ or patronising.
Communication for after sales, delivery etc 10/10, delivery team were amazing and 100% love the product delivered. Thank you team