The two delivery men who delivered our new mattress were very helpful and pleasant . They even took their shoes off at the door. We would have no hesitation in recommending them .
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Excellent service from instore to delivery great product to! The delivery guys Omar and Imran were very efficient, friendly and respectful of my property. They even put shoe covers on which I find is... See more
Ordered mattress and bed at end of July.Could not accept first delivery date so given date mid September. Received numerous e mails telling me how my mattress was being carefully crafted just for me e... See more
Company replied
Good choice of bedroom furniture,which is what we were looking for. Good range of prices.Discount given for Blue Light Card holders too .. Excellent staff member called " Zam" at Middlebrook Branch .... See more
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Company details
About Bensons For Beds - Bolton Middlebrook
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom
- 1204699371
4.8
Excellent
870 reviews
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Reply from Bensons For Beds - Bolton Middlebrook
Lovely to hear — providing great service at every stage is what we aim for!
Sleep well and sweet dreams!
All good bought three beds in total…
All good bought three beds in total over two visits same bed really happy
April 25, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you! 😊 Three beds, same great choice—sounds like a winning formula! We’re really glad you’re happy with them all.
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist🛏️✨
Complaining about damage fell on deaf…
Complaining about damage fell on deaf ears twice once to delivery company once to Bensons expecting better from these people
April 19, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your feedback. I’m very sorry that your concerns about the damage were not addressed when first raised with both the delivery company and ourselves. We appreciate you bringing this to our attention and can confirm that you have been contacted today to work towards resolving this matter.
Ben was approachable knowledgeable, easy purchase
Ben at the middlebrook store was great, very knowledgeable, gave us time to look around didn't hound us , we walked away with a bed
April 22, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you! Ben at our Middlebrook store will be delighted to hear this — knowledgeable, relaxed service is exactly what we aim for 😊
Sleep well and sweet dreams!
Megan | Customer Care Specialist
Shopwise a really good no pressure…
Shopwise a really good no pressure experience. Delivery was excellent Ryan and Kelvin were polite, helpful, tidy and respectful. The delivery was on time and the bed assembled quickly and as quiet as possible, thankyou
April 20, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for the lovely feedback! We’re delighted you enjoyed a relaxed, no‑pressure experience in store and that Ryan and Kelvin provided such polite, respectful, and efficient delivery 😊
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Excellent service from start to finish
Excellent service from start to finish. From the sales team to the delivery team , everyone delivered an amazing service
April 18, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Fantastic feedback, thank you! We’ll be sure to share this with both our sales and delivery teams 👏
Thank you once again for your kind words. We're always here if you need anything further,
Megan | Customer Care Specialist💜
The delivery was in the time stated
The delivery was in the time stated, the men were very professional, clean, helpful and polite, we did thank them and would like you.to thank them on our behalf.
April 17, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for your kind words! We’re delighted to hear the delivery was right on time and that the team were professional, clean, helpful, and polite — we’ll absolutely make sure your thanks are passed on to them.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bolton Middlebrook
We're delighted you received excellent service from beginning to end. We appreciate your positive feedback and are grateful for your time.
Team Bensons
From being to end really helpful staff
From being to end really helpful staff, told the store assistant what we wanted and he showed us what was available in are requirements. delivery team even took away some of the packaging with them that we had opened up.
April 13, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your lovely feedback! 😊 We’re so pleased our team could help you find exactly what you wanted, and that the delivery team went the extra mile too. Enjoy your purchase,
Megan | Customer Care Specialist!
Good service from friendly staff.
April 9, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We’re pleased to hear you received good service from our friendly team. Thank you for sharing your feedback.
💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your feedback! We’re pleased to hear you had a nice, pleasant visit 😊
It’s a pleasure to serve you,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate your positive feedback! It's wonderful to know you had such a great experience with our knowledgeable team.
Very helpful salesperson
We got great advice in-store and was helped all the way through the buying process from the salesperson
Very happy with our purchase.
April 5, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you received excellent guidance in-store and support throughout the purchase. We're so glad you're happy with what you bought!
Excellent staff at the middlebrook…
Excellent staff at the middlebrook bolton site. Delivery very efficient. Would highly recommend Bensons
April 5, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your kind words! 😊 We’re delighted to hear the team at Middlebrook Bolton were excellent and that delivery was very efficient. Thanks so much for the recommendation—we really appreciate it,
Megan | Customer Care Specialist💜
Friendly staff member
Friendly staff member. She listened to what we wanted and gave us the advice and options we needed which made choosing quicker and easier.
March 31, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your feedback! 😊 We’re delighted to hear the staff member was friendly, really listened to what you wanted, and gave you the right advice and options to make choosing quick and easy. We really appreciate you sharing your experience,
Megan | Customer Care Specialist🌟
Tempur mattress and bed
Amazing company thank you to Ben at your store at the Bolton Middlebrook shop amazing help Ben was and very professional thank you for all your help in us picking the correct bed for our needs Dean and Emma
March 13, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had such a positive experience at our store. It's great to know our team member offered amazing and professional assistance in selecting the right bed to meet your needs. Thank you!
The fitter broke one of the divan…
The fitter broke one of the divan drawers whilst installing the bed , whilst I realise accidents happen , the issue was I had was no response from Bensons explaining when the problem would be rectified and I had to message them .They did respond but the replacement drawer will be delivered nearly 4 weeks after the initial delivery , which in my opinion is too long
March 26, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We regret to learn about the damaged drawer and the delay in this being resolved and unreported to us. We appreciate you bringing this to our attention. We're addressing the communication issues to ensure a quicker resolution for you. The feedback is valuable as we improve our service.
The whole experience was great
The whole experience was great. As soon as we arrived we told Tracy what we were looking for. She put us on the sleep PRO. Which was very good. It selected a list of beds to try. First one we did we bought.
Brilliant thanks Bensons for beds.
April 3, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for the lovely feedback! 😊 We’re delighted to hear you had such a great experience. It’s fantastic that Tracy and the Sleep PRO helped you find the perfect bed so quickly—first try is a win! Thanks again for choosing us,
Megan | Customer Care Specialist🛏️
New Ottoman Bed
We were very happy with the service instore, the choice and price of beds. The communication throughout has been great. The delivery was smooth and on time Very happy.
The bed is heavenly and really compliments our room.
March 30, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for the lovely review! We’re thrilled to hear you enjoyed the in‑store service, the great choice of beds, and smooth communication throughout. Delighted that delivery was on time and that your new bed feels absolutely heavenly! We hope it continues to make your room—and your sleep—extra special,
Megan | Customer Care Specialist
Sci-fi mattress matcher wasn't a gimic.
As someone who gets overwhelmed by choice, I'm grateful to have tried the futuristic mattress matching service. It really made it easier for me.
The staff were helpful and at no point did I feel pressured into buying on the day.
March 30, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for sharing your experience! We’re so glad our mattress‑matching service helped take the stress out of choosing and that our team made you feel relaxed with no pressure at all. That’s exactly how shopping should feel — sleep easy,
Megan | Customer Care Specialist🛏️✨
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