Excellent service from Bensons. From the moment we stepped in store, to our new bed being delivered and assembled, we cant fault anything. Bensons offer some great deals. Communication was great. The... See more
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Today we visited the Middlebrook Bensons for Beds store. We were really happy with our experience. We got a really great deal on a fabulous new bed at a really good price, and the advice we received... See more
Very knowledgeable sales rep Zam who was able to help us find exactly what we needed and was accommodating to our family's needs within the shop too. We've been left with an efficient pircahse of a hi... See more
An excellent service from start to finish. From visiting the showroom where my requirements and budget were understood, kept up to date by email and text on the progress of my order, to delivery on th... See more
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Company details
About Bensons For Beds - Bolton Middlebrook
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom
- 1204699371
4.8
Excellent
851 reviews
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The fitter broke one of the divan…
The fitter broke one of the divan drawers whilst installing the bed , whilst I realise accidents happen , the issue was I had was no response from Bensons explaining when the problem would be rectified and I had to message them .They did respond but the replacement drawer will be delivered nearly 4 weeks after the initial delivery , which in my opinion is too long
March 26, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We regret to learn about the damaged drawer and the delay in this being resolved and unreported to us. We appreciate you bringing this to our attention. We're addressing the communication issues to ensure a quicker resolution for you. The feedback is valuable as we improve our service.
The whole experience was great
The whole experience was great. As soon as we arrived we told Tracy what we were looking for. She put us on the sleep PRO. Which was very good. It selected a list of beds to try. First one we did we bought.
Brilliant thanks Bensons for beds.
April 3, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for the lovely feedback! 😊 We’re delighted to hear you had such a great experience. It’s fantastic that Tracy and the Sleep PRO helped you find the perfect bed so quickly—first try is a win! Thanks again for choosing us,
Megan | Customer Care Specialist🛏️
New Ottoman Bed
We were very happy with the service instore, the choice and price of beds. The communication throughout has been great. The delivery was smooth and on time Very happy.
The bed is heavenly and really compliments our room.
March 30, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for the lovely review! We’re thrilled to hear you enjoyed the in‑store service, the great choice of beds, and smooth communication throughout. Delighted that delivery was on time and that your new bed feels absolutely heavenly! We hope it continues to make your room—and your sleep—extra special,
Megan | Customer Care Specialist
Sci-fi mattress matcher wasn't a gimic.
As someone who gets overwhelmed by choice, I'm grateful to have tried the futuristic mattress matching service. It really made it easier for me.
The staff were helpful and at no point did I feel pressured into buying on the day.
March 30, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for sharing your experience! We’re so glad our mattress‑matching service helped take the stress out of choosing and that our team made you feel relaxed with no pressure at all. That’s exactly how shopping should feel — sleep easy,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Bolton Middlebrook
Amazing feedback! We’ll be sure to pass it on to Indigo and Howard.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist💜
Second time Buying from Bensons
The sales staff at the Bolton branch were excellent
And the delivery drivers were absolute diamonds
Updated all the way through the process via email and text
Thank you for everything
March 26, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for your lovely feedback! We’re delighted to hear the team at our Bolton branch were excellent and that our delivery drivers made such a positive impression. Great to know you felt well informed throughout the process.
We’d love to serve you again in the future,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Bolton Middlebrook
Really appreciate your feedback Mrs Baker — delighted the delivery team were friendly, efficient, and helpful!
We’d love to serve you again in the future.
Megan | Customer Care Specialist✨
A great experience from the purchase to…
A great experience from the purchase to the delivery.
March 24, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
Thanks for the great review Lee! So glad everything was smooth from purchase to delivery — just how it should be! Enjoy your new bed,
Megan at Customer Care🌟
Team was brilliant at Middlebrooks…
Team was brilliant at Middlebrooks Bensons. Helped with everything and all questions answered
March 19, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for giving us 5 stars Mr Nelson! We’re delighted to hear the team at Middlebrooks Bensons were brilliant and able to help with everything you needed. It’s great to know all your questions were answered. We really appreciate your feedback,
Megan at Customer Care 😊🛏️
It's worth every penny.
I have severe spinal problems so i needed a good firm bed. £3000 for a bed seems astronomical but it really isn't. If a mattress lasts 10 years it's only costing £25 per month. Less than £1 a day. I also have insomnia so spend a lot of time awake. So it's better to be comfortable while waiting for sleep to come. My mattress has a 10 year guarantee. What more could i want.
March 22, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thanks for the great review Bernie! Here’s to comfy nights with a mattress that treats your spine like royalty. Sleep well — you deserve it!
- Megan at Customer Care💜
Fantastic service from order to…
Fantastic service from order to delivery. I wouldn’t go anywhere Elsa!
March 16, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much! We’re delighted to hear you received fantastic service from order to delivery. That means the world to us — and we’re honoured you wouldn’t go anywhere else!,
Megan at Customer Care
Friendly helpful delivery men
Friendly helpful delivery men who were polite and courteous to both myself and my elderly mother.
They phoned me to let me know what time they were due and arrived at that time.
Thank you so much Barry, Wayne and Hessy for you help,
March 12, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for your lovely feedback Ian! We’re delighted to hear that Barry, Wayne and Hessy were friendly, polite and so helpful to both you and your mother. It’s great to know they kept you updated with a call beforehand and arrived exactly when they said they would. We’ll be sure to pass on your kind words — they’ll really appreciate them,
Megan at Customer Care
Excellent experience
Excellent experience from start to finish. Zam in store was brilliant, the delivery team of Chris, Andy and Chico were efficient and fuss free. Very impressed with Bensons customer service.
March 13, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
Mr Graham Lees,
We appreciate your excellent feedback! It's great to know you had a brilliant experience from start to finish and that our team was efficient. We're happy you're impressed with our customer service.
Team Bensons
Helpful and knowledgeable staff
Kind, friendly, knowledgeable staff.
(Ben)
Who welcomed us and gave us time to view furniture, but there to support when needed.
He was Extremely helpful.
Thank you
March 11, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for your lovely review! I’m delighted to hear that you had such a positive experience with us. It’s wonderful to know that Ben made you feel welcome, gave you plenty of time to browse, and was there with helpful, knowledgeable support whenever you needed it.
I’ll be sure to pass on your kind words to him — he’ll really appreciate it,
Megan at Customer Care
Damaged head board
When we opened the head board we found a rip on one side, the driver assured us that he would get a replacement ordered rather than us contacting the store or customer services, we since found that advice to be false information
March 5, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Mr Chadwick,
We regret to hear about the damage to your headboard and the misinformation you received. We appreciate you bringing this to our attention. We'll investigate this issue to prevent similar situations in the future.
Please call us on: 0333 222 6800 to discuss this further.
Team Bensons
Excellent service and delivery was…
Excellent service and delivery was early, the two delivery guys were very helpful and polite. Quick and efficient service
March 7, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Margaret Cheetham,
We appreciate your fantastic review! It's great to know you received excellent service and a prompt delivery. We're also happy the delivery team was helpful and courteous.
Stewart - Team Bensons
Reply from Bensons For Beds - Bolton Middlebrook
Dawn Elizabeth Marsden,
We appreciate you sharing your amazing experience from the store to delivery! We're so glad our service met your expectations.
Team Bensons
Great experience at Bensons.
Hawa the sales person was very helpful. Would recommend Bensons highly.
March 6, 2026
Reply from Bensons For Beds - Bolton Middlebrook
ian,
We're happy to hear that the salesperson was very helpful. Thank you for highly recommending Bensons; we appreciate it greatly!
Team Bensons
Great customer service
Great customer service! Steph let me take my time and helped me find which mattress was right for me!
February 27, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your lovely review! We’re so pleased to hear you received great customer service and that Steph took the time to help you find the mattress that was right for you.
Megan at Customer Care
Very happy with the service from Hawa
Very happy with the service provided by Hawa. She was extremely accommodating and went above and beyond to make sure we were comfortable and well informed with our choice. A fantastic asset to the team at Bolton Middlebrook. Keep up the great work!
March 3, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
Ebrahim,
We're so happy to hear about the wonderful service you received! It's great to know that our team member was so accommodating and helpful in ensuring you were comfortable and well-informed with your choice. We appreciate your kind words!
Team Bensons
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