Excellent service from Bensons. From the moment we stepped in store, to our new bed being delivered and assembled, we cant fault anything. Bensons offer some great deals. Communication was great. The... See more
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Today we visited the Middlebrook Bensons for Beds store. We were really happy with our experience. We got a really great deal on a fabulous new bed at a really good price, and the advice we received... See more
Very knowledgeable sales rep Zam who was able to help us find exactly what we needed and was accommodating to our family's needs within the shop too. We've been left with an efficient pircahse of a hi... See more
An excellent service from start to finish. From visiting the showroom where my requirements and budget were understood, kept up to date by email and text on the progress of my order, to delivery on th... See more
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Company details
About Bensons For Beds - Bolton Middlebrook
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom
- 1204699371
4.8
Excellent
851 reviews
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Very happy with the service from Hawa
Very happy with the service provided by Hawa. She was extremely accommodating and went above and beyond to make sure we were comfortable and well informed with our choice. A fantastic asset to the team at Bolton Middlebrook. Keep up the great work!
March 3, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
Ebrahim,
We're so happy to hear about the wonderful service you received! It's great to know that our team member was so accommodating and helpful in ensuring you were comfortable and well-informed with your choice. We appreciate your kind words!
Team Bensons
Everything went smoothly from order…
Everything went smoothly from order right through the process
Love the end product
February 22, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Vera Rostron,
We appreciate you sharing your feedback! We're so happy to hear everything went smoothly and that you love the end product.
Team Bensons
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your lovely review! 😊 We’re so pleased to hear that our staff were helpful and experienced, and that your delivery arrived right on time. We really appreciate your feedback,
Megan at Customer Care
Very easy process
Very easy process, Phil at middlebrook store went through all the options, he was super knowledgeable and very helpful.
There was no rush, we were able to take our time and consider our options.
No issues with delivery, arrived on date we asked for and unpacked and set up.
July 12, 2025
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your lovely review Erica! 😊 We’re so pleased to hear that the whole process was so easy for you. Phil at our Middlebrook store will be thrilled to know his knowledge and guidance helped you explore all your options at your own pace. It’s great to hear your delivery arrived on the exact date you requested, and that everything was unpacked and set up with no issues. We truly appreciate your feedback,
Megan at Customer Care
Great all round service
Good support in the show room. And amazing team who delivered and put together
February 19, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your lovely review Andrew! 😊 We’re so pleased to hear you had great support in the showroom and that the delivery team were amazing when putting everything together. Your feedback means a lot to us,
Megan at Customer Care
Friendly team
Friendly team, took care to protect my property. Fast efficient assembly. New bed looks great.
February 21, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're so happy to hear that our team was friendly and took great care of your property! We're pleased the assembly was fast and that you love your new bed.
Stewart - Team Bensons
Phil was an excellent salesman
Phil was an excellent salesman - not pushy at all. Explained what the cost involved, delivery costs etc and the only reason I haven't ordered yet is because I am undecided which frame to go for!
Quote came over as promised within minutes
February 14, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the service you received and the clear explanation of costs. We hope you find the perfect frame soon! Thank you for your positive review – Lauryn at Customer Care 💜
Top customer service
We were helped by two employees who were both super helpful and gave us lots of time to decide which bed was for us. Lots of useful advice. We even went back and dealt with the same person who helped us get a great deal on a mattress too. Top customer service.
February 17, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that our employees were super helpful and gave you lots of time and useful advice to decide on the perfect bed. We appreciate you returning and that we could help you get a great deal on a mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you letting us know that you received a quality product, good customer service, and quick delivery! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service
From start to finish everything has been great. Phil at bensons for beds at middlebrook couldnt do enough for us. Very knowledgeable. One thing i hate is when sales people constantly follow you around and make you feel pressured. I didnt get this here, i got honsst information and was left to browse in my own time and whenwver i needed assistance he was there to help. When it came to the delivery they made every effort to make it as smooth as possible....first stop bang on time. However the tracking app still said they was at the depot when they was outside my home so id just go with when they call you. Very friendly and made sure they took all the rubbish away. Would recommend.
February 8, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great experience from start to finish, especially with the helpful and knowledgeable service you received in-store. We appreciate your feedback regarding the delivery and the team's efforts to ensure a smooth process. We appreciate your recommendation.
Very highly rated
The in store experience was great, having just come from a competitor. Really practical and useful advice. Didn't feel like I was being sold to. We learned a lot, bought on the day thanks to a great deal. The delivery service was great too.
February 5, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great in-store experience! It's wonderful to know that you found our advice practical and useful, and that you felt comfortable with our team. We appreciate your purchase and are glad the delivery was great too.
Great experience, will use again
Craig was amazing from start to finish. Unbelievably accommodating and very knowledgeable on all products in store.
February 8, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you taking the time to share your thoughts! We are happy to hear that our employee was unbelievably accommodating and very knowledgeable.
Great service from start to finish
Great service from start to finish , very please with all aspects , brilliant thank you
February 5, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you taking the time to share your experience! We are so glad to hear that you received great service and are pleased with all aspects.
Great experience and customer service
We went to Bensons for Beds and had lengthy advise on what product would be best for us. Ordering and delivery was easy and straight forward and on time. Still getting used to the new mattress but only had less than a week. Thanks again for all the help.
February 2, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you found our advice helpful in choosing the best product for your needs. We appreciate your positive feedback on the easy ordering and timely delivery. We hope you enjoy your new mattress!
Visited the store at horwich to…
Visited the store at horwich to purchase a bed, Sara was extremely helpful and helped us choose the right one for us. We then went back to purchase a set of drawers and wardrobes which we had also discussed with her. Visited a third time to purchase more wardrobes but as Sara wasn’t in saw Hawa who was also very helpful I then decided to add some extra drawers on and did this over the phone. Excellent customer service!
January 15, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for your lovely feedback Maureen! 😊 We’re thrilled to hear Sara and Hawa were able to help you find everything you needed across your visits. It’s wonderful to know their support made your experience so smooth. We really appreciate you choosing us — enjoy your new furniture!
Megan at Customer Care
Great service from shop to delivery and…
Great service from shop to delivery and building bed!
January 17, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great experience with our service, from shopping to the delivery and assembly of your bed!
Brilliant customer service
Brilliant customer service, felt listened to and not rushed or pushed into something we weren’t ready for
January 18, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're so happy to hear that you felt listened to and not rushed. Providing brilliant customer service is what we aim for. Thank you for your feedback!
Good staff good product
January 15, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate your positive feedback! We're happy you enjoyed our product and found our staff helpful.
Great service
Great service. Well organised delivery. Made the whole process of purchasing a bed very easy.
January 4, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're so happy our great service and well-organized delivery made purchasing a bed easy for you. Thank you for your positive feedback.
great service many thanks
January 13, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your kind words Martin! We’re thrilled to hear you received great service. We really appreciate you choosing us and look forward to helping you again in the future.
Best Wishes,
Megan
Social Media Team
Bensons for Beds
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