The two delivery men who delivered our new mattress were very helpful and pleasant . They even took their shoes off at the door. We would have no hesitation in recommending them .
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Excellent service from instore to delivery great product to! The delivery guys Omar and Imran were very efficient, friendly and respectful of my property. They even put shoe covers on which I find is... See more
Ordered mattress and bed at end of July.Could not accept first delivery date so given date mid September. Received numerous e mails telling me how my mattress was being carefully crafted just for me e... See more
Company replied
Good choice of bedroom furniture,which is what we were looking for. Good range of prices.Discount given for Blue Light Card holders too .. Excellent staff member called " Zam" at Middlebrook Branch .... See more
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Company details
About Bensons For Beds - Bolton Middlebrook
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom
- 1204699371
4.8
Excellent
870 reviews
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Friendly team
Friendly team, took care to protect my property. Fast efficient assembly. New bed looks great.
February 21, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're so happy to hear that our team was friendly and took great care of your property! We're pleased the assembly was fast and that you love your new bed.
Stewart - Team Bensons
Phil was an excellent salesman
Phil was an excellent salesman - not pushy at all. Explained what the cost involved, delivery costs etc and the only reason I haven't ordered yet is because I am undecided which frame to go for!
Quote came over as promised within minutes
February 14, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the service you received and the clear explanation of costs. We hope you find the perfect frame soon! Thank you for your positive review – Lauryn at Customer Care 💜
Top customer service
We were helped by two employees who were both super helpful and gave us lots of time to decide which bed was for us. Lots of useful advice. We even went back and dealt with the same person who helped us get a great deal on a mattress too. Top customer service.
February 17, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that our employees were super helpful and gave you lots of time and useful advice to decide on the perfect bed. We appreciate you returning and that we could help you get a great deal on a mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you letting us know that you received a quality product, good customer service, and quick delivery! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service
From start to finish everything has been great. Phil at bensons for beds at middlebrook couldnt do enough for us. Very knowledgeable. One thing i hate is when sales people constantly follow you around and make you feel pressured. I didnt get this here, i got honsst information and was left to browse in my own time and whenwver i needed assistance he was there to help. When it came to the delivery they made every effort to make it as smooth as possible....first stop bang on time. However the tracking app still said they was at the depot when they was outside my home so id just go with when they call you. Very friendly and made sure they took all the rubbish away. Would recommend.
February 8, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great experience from start to finish, especially with the helpful and knowledgeable service you received in-store. We appreciate your feedback regarding the delivery and the team's efforts to ensure a smooth process. We appreciate your recommendation.
Very highly rated
The in store experience was great, having just come from a competitor. Really practical and useful advice. Didn't feel like I was being sold to. We learned a lot, bought on the day thanks to a great deal. The delivery service was great too.
February 5, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great in-store experience! It's wonderful to know that you found our advice practical and useful, and that you felt comfortable with our team. We appreciate your purchase and are glad the delivery was great too.
Great experience, will use again
Craig was amazing from start to finish. Unbelievably accommodating and very knowledgeable on all products in store.
February 8, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you taking the time to share your thoughts! We are happy to hear that our employee was unbelievably accommodating and very knowledgeable.
Great service from start to finish
Great service from start to finish , very please with all aspects , brilliant thank you
February 5, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate you taking the time to share your experience! We are so glad to hear that you received great service and are pleased with all aspects.
Great experience and customer service
We went to Bensons for Beds and had lengthy advise on what product would be best for us. Ordering and delivery was easy and straight forward and on time. Still getting used to the new mattress but only had less than a week. Thanks again for all the help.
February 2, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you found our advice helpful in choosing the best product for your needs. We appreciate your positive feedback on the easy ordering and timely delivery. We hope you enjoy your new mattress!
Visited the store at horwich to…
Visited the store at horwich to purchase a bed, Sara was extremely helpful and helped us choose the right one for us. We then went back to purchase a set of drawers and wardrobes which we had also discussed with her. Visited a third time to purchase more wardrobes but as Sara wasn’t in saw Hawa who was also very helpful I then decided to add some extra drawers on and did this over the phone. Excellent customer service!
January 15, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you so much for your lovely feedback Maureen! 😊 We’re thrilled to hear Sara and Hawa were able to help you find everything you needed across your visits. It’s wonderful to know their support made your experience so smooth. We really appreciate you choosing us — enjoy your new furniture!
Megan at Customer Care
Great service from shop to delivery and…
Great service from shop to delivery and building bed!
January 17, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had a great experience with our service, from shopping to the delivery and assembly of your bed!
Brilliant customer service
Brilliant customer service, felt listened to and not rushed or pushed into something we weren’t ready for
January 18, 2026
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're so happy to hear that you felt listened to and not rushed. Providing brilliant customer service is what we aim for. Thank you for your feedback!
Good staff good product
January 15, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We appreciate your positive feedback! We're happy you enjoyed our product and found our staff helpful.
Great service
Great service. Well organised delivery. Made the whole process of purchasing a bed very easy.
January 4, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We're so happy our great service and well-organized delivery made purchasing a bed easy for you. Thank you for your positive feedback.
great service many thanks
January 13, 2026
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for your kind words Martin! We’re thrilled to hear you received great service. We really appreciate you choosing us and look forward to helping you again in the future.
Best Wishes,
Megan
Social Media Team
Bensons for Beds
Ben the sales rep provided an…
Ben the sales rep provided an outstanding service. We had been to 2 other suppliers, nothing matched this. Listened to us then provided several options. Ben from Bensons was the man!
January 6, 2026
Reply from Bensons For Beds - Bolton Middlebrook
We’re so glad Ben gave you outstanding service and helped you find the perfect option – sounds like he really made the difference! 💜 Thank you for your positive review - Lauryn at Customer Care
Great experience
Phil was extremely helpful, knowledgeable about the products and very patient whilst we measured everything. We had a very good experience and left happy with our purchase!
December 31, 2025
Reply from Bensons For Beds - Bolton Middlebrook
Thank you for sharing your experience! We’re delighted to hear Phil was so helpful, knowledgeable, and patient while you made your decision. It’s great to know you left happy with your purchase—we hope you enjoy it!
Take care,
Megan at Customer Care
Excellent salesperson
We were out at the retail park looking to buy a new mattress, we visited several stores that didn’t really seem interested in selling just a mattress, one store asked what we were looking for then showed us something different than what we had said! When we entered Bensons it was really busy but a salesperson took time to ask us if we were ok and asked what we were looking for, he pointed us in the right direction and also said to grab a couple of pillows and take our time and try them out. He was dealing with a customer but checked on us and offered advice and reassured us that he would be with us shortly. We tried the mattresses and found one that we liked, he came over and asked us to try a couple of different ones to make sure, which were cheaper! We stuck to the one we had chosen and then the salesman helped us complete our purchase and added some extras for being patient. Ben was our salesman at Horwich and he was excellent.
December 30, 2025
Reply from Bensons For Beds - Bolton Middlebrook
We're happy to hear that you had such a positive experience in our store. We appreciate you taking the time to share your feedback and we're so glad that our colleague was able to provide excellent service and help you find the perfect mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Visited yesterday and purchased a bed…
Visited yesterday and purchased a bed and mattress. Was served by Hawa, who was excellent. Hawa explained everything, was thorough and gave us excellent advice.
All in all a good experience , thank you.
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
We're glad you had a good experience and appreciate you mentioning the excellent service and advice you received while purchasing your bed and mattress. Thank you for your review - Lauryn at Customer Care
I require exceptional service & that’s…
I require exceptional service & that’s exactly what we received from bensons for beds
December 19, 2025
Unprompted review
Reply from Bensons For Beds - Bolton Middlebrook
Fantastic to know we met your high standards! Providing exceptional service is what we strive for every day. 💜 Thank you for your positive review – Lauryn at Customer Care.
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